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Trying to get data off of a SATA drive


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#1 luv2bike2nv

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Posted 12 April 2017 - 04:09 PM

I have a WD 3.5" hard drive that has Windows 7 on it.  The other day after it rebooted it wanted to do a system repair.  not sure why, it was working fine.  I rebooted it after system repair was doing nothing. it was probably a good 4 hours.  no hard drive light blinking, nothing.. I shut down the computer  

 

I removed the hard drive, attached it to a Windows 10 computer using a SATA IDE to USB Adapter (brand name not sure-its at work and I am not).  Once it was connected, my computer froze and would not do a thing.  Tried shutting it down but it stalled on "shutting down" with the circle going  around and around (a good 30 minutes).  finally i just unplugged the adapter from the computer and the computer shut down.  

 

I took the hard drive home with me so I can  I connected it to a Windows XP computer using the Vantec SATA/IDE to USB 2.0 Adapter.  I connected it to the XP computer, it recognized it and in My Computer the drives showed up, it does not show the size of the drive and how much free space. however when I clicked on the drives it sits there for a long time, it never shows the files.   :(   the it says My Computer is not responding.    after a while a message appeared saying that the drive was not formatted, do you want to format... of course I said NO.  

 

This is the second hard drive that I have not been able to get the data off of it especially since I plug it into the windows 10 computer first.  I don't know if it is just coincidence or not.  

 

Any suggestions as to how i can get the data off of this hard drive.  I usually don't have a problem with getting the data off of it.  Plug it in and the computer sees it and I copy the data. not the last 2 times and both were after I connected the hard drives to a Windows 10 computer.   

 

thanks in advance

 

Robin


Edited by hamluis, 14 April 2017 - 09:45 AM.
Moved from External Hardware to Backup/Imaging - Hamluis.


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#2 JohnC_21

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Posted 12 April 2017 - 04:13 PM

After connecting the drive to your XP computer do not click on the drive in "My Computer". Open Disk Management. Right click My Comptuer > Manage.

 

What does Disk Management show for the drive? Is it listed as RAW?



#3 luv2bike2nv

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Posted 12 April 2017 - 06:25 PM

Disk Management:  Drive E:  Healthy (Active) Type: Basic,  12.5 GB capacity, 12.5 Free  :(

                                Drive F:  Healthy              Type: Basic   220.69 capacity,, 220.59 Free  :(

 

 

with it saying the capacity and free space are the same does not look good.  

Don't know why it wiped out all the data.  I did not format either drive.



#4 JohnC_21

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Posted 12 April 2017 - 06:44 PM

Lets see if linux can mount the disk. Do you have a spare USB flash drive. For the XP computer it would be preferable to use a blank CD as I am not sure your XP computer can boot a USB flash drive. 

 

Download Puppy Tahrpup.  tahr64-6.0.5.iso

 

Burn the iso to a CD using Imgburn on the XP computer. If you have a burning program that can burn images to disk use it. After burning the disk boot Puppy to it's desktop. You will see your hard drive partitions in the lower left labeled sdax. Attach your USB external drive and a USB icon will appear on the desktop. Click once on it. If Puppy can mount the drive a File Manager Window will open showing your files. You may have two USB icons appear for each of the partitions on the external drive.

 

If you files appear post back and I will give instruction on copying them from the USB to your XP internal drive. 

 

If you have a WIndows 7 or later computer at home you can use Rufus with a USB flash drive to create a bootable USB flash drive. If your computer is Windows 8 or 10 then you would need to enable legacy boot in your BIOS settings and also disable Secure Boot.

 

If you do not want to bother changing settings on a Windows 8 or 10 computer you can use fatdog64 vs Puppy as it can boot from a UEFI/SecureBoot comptuer.

 

As I previously posted your XP computer may be able to boot a USB flash drive but if an older computer it may not support USB boot. If you need instructions on using Rufus post back. Run Rufus from your desktop and not from the flash drive.



#5 luv2bike2nv

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Posted 12 April 2017 - 08:04 PM

Thank you so much John.  I have used Rufus before.  It looks like i can boot from USB so I will give that a try.  If i don't get to do it tonight I will tomorrow morning.    I will post back with the results.  thanks again.  I sure hope this works.  



#6 luv2bike2nv

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Posted 12 April 2017 - 08:45 PM

I decided to try it now.  there is only one usb connection and it is the 12 gb partition.  the other did not show up.   :(

when i click on that one there it says please waiting, probing hardware and so far it has been over 5 minutes and still says probing hardware.

 

ok a box that says pMount finally came up... 

there are 4 selections one of them is the problem hard drive

USB icon WDC WD2500AAKX-XXXXX 250 GB   ntfs  12.2 G (in a box that has a gray background)   (un)Mount  that box is White   The (unMount) box for the the USB that I booted the system with is Gray 

If I click on the down arrow under the USB Icon it says  

Check File System 

or

Mount partition at boot.

What do I do?  


Edited by luv2bike2nv, 12 April 2017 - 09:04 PM.


#7 RolandJS

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Posted 12 April 2017 - 09:04 PM

Several data recovery specialists recommend, if possible and affordable, make a one-pass/no-repetitive-read-attempts (?very short timeout?) clone of this problematic HD onto any target external HD; I think remember reading elsewhere that somebody made a sector-by-sector one-pass/no-repetitive-read-attempts  (?very short timeout?) full image of that problematic HD.  The cloned ext target HD is stored in a safe place, in case more drastic data restoration or recovery is needed.

I have seen MiniTool Partition Wizard 9.1 and MiniTool Power Data Recovery, or, any two like programs similar in power, being mentioned as useful tools. 


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#8 JohnC_21

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Posted 13 April 2017 - 07:49 AM

I decided to try it now.  there is only one usb connection and it is the 12 gb partition.  the other did not show up.   :(

when i click on that one there it says please waiting, probing hardware and so far it has been over 5 minutes and still says probing hardware.

 

ok a box that says pMount finally came up... 

there are 4 selections one of them is the problem hard drive

USB icon WDC WD2500AAKX-XXXXX 250 GB   ntfs  12.2 G (in a box that has a gray background)   (un)Mount  that box is White   The (unMount) box for the the USB that I booted the system with is Gray 

If I click on the down arrow under the USB Icon it says  

Check File System 

or

Mount partition at boot.

What do I do?  

Select Check File System. What does Puppy say?

 

That is not normal for mounting a partition. When you first get to the Puppy Desktop you should at least see the partitions for the XP drive immediately labeled sdaX depending on how many partitions are on the XP drive. Boot Puppy again wait for the Pmount box. When it pops up run Gparted. This is a partition manager. I believe it's under the System Menu.

 

In the device dropdown box select sdc or it could be sdd. Is there an exclamation or warning icon next to the partition? 

 

gparted-choose-device.jpg

 

Also, if you do not know if the USB adapter works on another drive swap out the SATA cable of the adapter



#9 luv2bike2nv

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Posted 13 April 2017 - 11:45 AM

 

I decided to try it now.  there is only one usb connection and it is the 12 gb partition.  the other did not show up.   :(

when i click on that one there it says please waiting, probing hardware and so far it has been over 5 minutes and still says probing hardware.

 

ok a box that says pMount finally came up... 

there are 4 selections one of them is the problem hard drive

USB icon WDC WD2500AAKX-XXXXX 250 GB   ntfs  12.2 G (in a box that has a gray background)   (un)Mount  that box is White   The (unMount) box for the the USB that I booted the system with is Gray 

If I click on the down arrow under the USB Icon it says  

Check File System 

or

Mount partition at boot.

What do I do?  

Select Check File System. What does Puppy say?

 

That is not normal for mounting a partition. When you first get to the Puppy Desktop you should at least see the partitions for the XP drive immediately labeled sdaX depending on how many partitions are on the XP drive. Boot Puppy again wait for the Pmount box. When it pops up run Gparted. This is a partition manager. I believe it's under the System Menu.

 

In the device dropdown box select sdc or it could be sdd. Is there an exclamation or warning icon next to the partition? 

 

gparted-choose-device.jpg

 

Also, if you do not know if the USB adapter works on another drive swap out the SATA cable of the adapter

 

 

Results from Check File System:

fsck from util-linux 2.23.2

e2fsck 1.42.9 (4-feb-2014)

ext2fs_open2:  Bad magic number in super-block

fsck.ext2: Superblocked invalid, trying to backup blocks....

fsck.ext2:  Bad magic number in super-block while trying to open /dev/scd2

 

The superblock cold not be read or does not describe a valid ext2/ext3/ext4

filesystem.  if the device is valid and it really contains an ext2/ext3.ext4

filesystem (and not a swap or ufs or something else), then the superblock 

is corrupt, and you might try running e2fsck with an alternate superblock:

      e2fsck -b 8193 <device>

or

      32fsck -b 32768 <device>

 

 

this is all Greek to me.

 

 

if it do Gparted, won't that get rid of any data if there is data on the drive that could be salvaged?

 

Thanks

 



#10 britechguy

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Posted 13 April 2017 - 12:31 PM

I will simply recommend what I always recommend to Windows users who are in this situation and who cannot afford or do not wish to engage professional data recovery help.   Download the TestDisk utility and try it, or more likely PhotoRec, to attempt to recover your files.

 

It is an excellent utility and if the disc still powers up and spins it's likely to be able to get you something.  If you cannot risk even a single byte of possible data loss then you need to use a professional data recovery service that can pull the platters in a clean room and essentially install them in another drive body to read them.  That doesn't describe most of us, and I haven't had a drive destroy itself any further, at least that I can tell, when I've used PhotoRec when my clients were not vigilant about taking regular backups (or taking backups at all).

 

It's easier to do this because the interface is familiar.  What John_C21 has proposed is another legitimate option, but it's much harder for someone who's only familiar with the world of Windows to wade through, as we've seen here.


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#11 JohnC_21

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Posted 13 April 2017 - 12:46 PM

I agree with britechguy. At this point run Testdisk for Windows and do a quick search on the external drive. Unzip the Testdisk file to a folder on your desktop. Double click the Testdisk exe file. Per the step by step guide do a Quick Search first for any partitions. Highlight any partitions found and press the "P" key. Do you see your files? Do not write anything yet. Your main issue is copying over any files found. If no partitions are found on a Quick Search then do a Deeper Search. This will take some time. 

 

Testdisk step by step

 

The last option would be do do a check disk on the drive but this has the possibility of making data recovery harder for a professional data recovery service.

 

Personally, I think you are dealing with a corrupted file system and if Testdisk does not find your partitions you may need to use a program that scans the entire drive to recover your files.

 

The file system errors linux threw out was because it was trying to check the integrity of a linux file system which does not exit on your hard drive. 


Edited by JohnC_21, 13 April 2017 - 01:06 PM.


#12 luv2bike2nv

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Posted 13 April 2017 - 01:11 PM

Thank you all for your suggestions.  I really appreciate your help with this..   I will try out Testdisk on Tuesday and I will post back what the outcome is as I will not be in the office until then.



#13 DataMedic

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Posted 13 April 2017 - 02:07 PM

Sorry, I didn't see this thread earlier, I probably could have saved you a ton of banging your head against a wall (what you've been doing).  From the sound of what you describe I'd say there's about a 90% chance that your drive is suffering from what's known in the data recovery industry as the "WD Slow Responding Bug".  It's very, very, very common for WDs to develop this glitch after they start getting bad sectors.

 

Fortunately, they are usually easy recoveries for someone with the right equipment.  We charge a flat $450 for such cases here.

 

Also, you should know that the more you bang away at the drive with data recovery software and the likes the more it's going to lock up.  If you push it too far it may catastrophically fail.


Edited by DataMedic, 13 April 2017 - 02:09 PM.


#14 DataMedic

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Posted 13 April 2017 - 02:20 PM

I have seen MiniTool Partition Wizard 9.1 and MiniTool Power Data Recovery, or, any two like programs similar in power, being mentioned as useful tools. 

 

To be honest, I wouldn't recommend that software.  The only reason it gets 'mentioned' a lot is because they offer a referral commission of around 60%.  So there's a lot of spammer who first create one account and ask a question about data recovery, then they follow up with their affiliate link and a recommendation to use it.  I run my own data recovery forum, so I see this tactic used there almost daily.

 

There's other data recovery software I'd generally recommend such as R-Studio or UFSExplorer.  However, in the OPs case it's not going to help. 


Edited by DataMedic, 13 April 2017 - 02:21 PM.


#15 RolandJS

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Posted 13 April 2017 - 03:06 PM

Allow me to quote a couple of pieces from my earlier post:

 

...make a one-pass/no-repetitive-read-attempts...clone of this problematic HD onto any target external HD;

(or make)...a sector-by-sector one-pass/no-repetitive-read-attempts...full image of that problematic HD.

The cloned ext target HD is stored in a safe place, in case more drastic data restoration or recovery is needed.

...or, any two like programs similar in power, being mentioned as useful tools.

If anyone noticed, I gave the First Commandment of almost all data recovery specialists:

clone the source HD onto a target HD - and store the target in a safe place.


Edited by RolandJS, 13 April 2017 - 03:12 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

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Clone or Image often! Backup... -- RockE (WSL)





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