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Windows 10 gray screen


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#1 AJN205

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Posted 11 April 2017 - 03:06 PM

I downloaded a third party theme. I created a restore point before doing so. I went to personalize settings and when I changed the theme into the third part theme, my screen flashed black and gray. I powered it on and off and can't get through a gray screen. How do I boot it back to normal or place it back to a restore point?


Edited by Chris Cosgrove, 11 April 2017 - 06:49 PM.
Topic moved from Win 10 discussion to 'Support'.


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#2 britechguy

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Posted 11 April 2017 - 06:39 PM

See:  https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

 

Pay particular attention to the "From the Sign-In Screen" section.

 

I presume you know how to use System Restore since you make indirect reference to it.  Just go into System Restore once you're logged in under Safe Mode and roll back to a restore point prior to the date and time you did the installation.


Edited by britechguy, 11 April 2017 - 06:40 PM.

Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#3 AJN205

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Posted 11 April 2017 - 08:20 PM

Thank you very much for your help!

#4 britechguy

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Posted 11 April 2017 - 08:36 PM

You're quite welcome.  Please report back whether you've resolved your issue.  That's always helpful to know.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 





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