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Driver_Power_State_Failure


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#1 Fixing1

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Posted 08 April 2017 - 07:58 PM

Hi All,
I have been having the problem of my computer shutting down and I get the error code: Driver_Power_State_Failure . My graphic's card driver is up to date so I'm not sure what else I can do could some one please help?
 
I would include the Speccy but the Bleepingcomputer server won't connect 


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#2 Fixing1

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Posted 08 April 2017 - 08:06 PM

http://speccy.piriform.com/results/EEKHP7Htoqiv0cbWxFdxq8A


Edited by Fixing1, 08 April 2017 - 11:42 PM.


#3 bwv848

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Posted 08 April 2017 - 09:44 PM

Please follow these BSOD posting instructions and attach the requested files in your next reply.


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#4 Fixing1

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Posted 08 April 2017 - 10:50 PM

Hi Bleeping Owl,

 

Thank you for the reply  :thumbup2: Here are the SysnativeFileCollection and PERFMON System Health Report

 

I will work on the others soon

 

Thanks again 

Attached Files



#5 Fixing1

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Posted 08 April 2017 - 11:41 PM

Operating System
Windows 10 Home 64-bit
 
Was originally Windows 8.1 That was already installed on the computer. I scheduled a download time from microsoft to upgrade to windows 10. I hope that answers the question.
 
BIOS Version/Date AMI 80.15, 2014-04-15
 
Intel HD Graphics 4400
Manufacturer Intel
Model HD Graphics 4400
Device ID 8086-041E
Revision 7
Subvendor HP (103C)
Current Performance Level Level 0
Current GPU Clock 598 MHz
Driver version 20.19.15.4549
Count of performance levels : 1
Level 1 - "Perf Level 0"
GPU Clock 598 MHz
 
Motherboard
Manufacturer Hewlett-Packard
Model 2AF7 (SOCKET 0)
Version 1.04
Chipset Vendor Intel
Chipset Model Haswell
Chipset Revision 06
Southbridge Vendor Intel
Southbridge Model H87
Southbridge Revision C2
System Temperature 28 °C
Voltage
+3.3V 3.360 V
CPU CORE 1.720 V
VIN2 2.064 V
VIN3 2.187 V
VSB3V 3.360 V
CMOS BATTERY 3.392 V
 
System Manufacturer  Hewlett-Packard
 
This is a Desktop


#6 Fixing1

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Posted 09 April 2017 - 01:13 AM

Hi again Bleeping Owl, 

 

I'm trying to run Drive Verifier and I followed the steps and nothing happened. It say it will take 24 hours and when I go to the check nothing is moving, Did I do something wrong?

 

Is there any other way of doing the HDD Diagnostic with out having to burn a cd?

 

And is there a way to do the RAM Test without using USB or CD?


Edited by Fixing1, 09 April 2017 - 01:40 AM.


#7 bwv848

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Posted 09 April 2017 - 10:23 PM

Hi, Fixing1,

You may stop running Driver Verifier for now. :) As for the hardware tests, you may use Seagate Seatools for Windows and MemTest by HCIDesign, if you prefer, as they both run within Windows. Note that the memory test will never be as accurate as MemTest86.

Now on to my analysis. As you may already know, your BSODs are related to your graphics drivers:

1: kd> !irp ffffde860ca595c0
Irp is active with 4 stacks 3 is current (= 0xffffde860ca59720)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 ffffde8608b89060 00000000 fffff80b4a60ed60-ffff89812dc4d9a0    
           \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine
            Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0 e1 ffffde860c100030 00000000 fffff8010d1a7ff0-ffffde86084c7b80 Success Error Cancel pending
           \Driver\igfx    nt!PopRequestCompletion
            Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-ffffde86084c7b80    

            Args: 00000000 00000000 00000000 00000000

Try reinstalling them using the version listed on HP's website. What I find particularly concerning is an odd Korean entry in the minidump:

fffff80b`4b070000 fffff80b`4b132000   _u____________________ Ȧu敓†튟닾獫㇋죀즏 죀즏 틢즏 灄

Very strange...

1: kd> lmvm _u____________________
start             end                 module name
fffff80b`4b070000 fffff80b`4b132000   _u____________________   (deferred)             
    Image path: Ȧu敓†튟닾獫㇋죀즏 죀즏 틢즏 灄
    Image name: Ȧu敓†튟닾獫㇋죀즏 죀즏 틢즏 灄
    Timestamp:        Fri Jul 15 22:24:39 2016 (57899AE7)
    CheckSum:         000B7F13
    ImageSize:        000C2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

This could be malware, do you know anything about it?

Regards,
bwv848


Edited by bwv848, 09 April 2017 - 10:23 PM.

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#8 Fixing1

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Posted 09 April 2017 - 10:45 PM

No but I had thought that that could be true by the way that my computer was running about 2 months ago or so. Your right it's odd for 2 reason that I can see, First that fact that it is Korean. Second the translation that I got was "   Eur-lex.europa.eu   " - This is the website for the European Union.

 

Could you give me an idea of what that all is and what it means and how it got there?



#9 bwv848

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Posted 10 April 2017 - 10:20 AM

I'm not sure what that entry is about either. It's highly suspicious — I suggest you post in the Am I infected? What do I do? forum to ensure your computer is malware-free before moving on. Once you're clear, let me know and we'll continue troubleshooting.

Regards,
bwv848


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#10 Fixing1

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Posted 10 April 2017 - 12:35 PM

Hi Bleepin' Owl

 

I have opened up a request in Am I infected? What do I do? forum Here is the link https://www.bleepingcomputer.com/forums/t/644121/possible-malware/



#11 bwv848

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Posted 10 April 2017 - 02:32 PM

Thanks for the update, Fixing1. I do greatly appreciate it. :)

 

Regards,

bwv848


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#12 Fixing1

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Posted 10 April 2017 - 02:46 PM

No Worries thank you for the help, Now we can stay posted



#13 bwv848

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Posted 11 April 2017 - 08:44 AM

You're welcome. :)


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