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Detected or resource (DNS Server) is not responding


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11 replies to this topic

#1 richierein

richierein

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  • Location:Lake Worth, Florida, USA
  • Local time:12:34 PM

Posted 08 April 2017 - 02:12 PM

Greetings,

 

I am using a Dell Inspiron 530s computer running Windows 10 Pro on a WiFi network.  I haven't had any network difficulties for as long as I can remember.  Suddenly, after a restart yesterday, I began getting the message noted in my Topic Title.  I ran MiniToolbox.  The results are posted below.  Thank you in advance for your assistance.

 

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Richard1 (administrator) on 08-04-2017 at 14:58:11
Running from "C:\Users\Richard1\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: Inspiron 530s Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
========================= IP Configuration: ================================

EnGenius 802.11n Wireless USB Adapter = Wi-Fi (Connected)
Anchorfree HSS VPN Adapter = Ethernet 2 (Media disconnected)
Intel® 82562V-2 10/100 Network Connection = Ethernet (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global taskoffload=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Richard1-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : village.local

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel® 82562V-2 10/100 Network Connection
   Physical Address. . . . . . . . . : 00-21-9B-05-E5-2A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Anchorfree HSS VPN Adapter
   Physical Address. . . . . . . . . : 00-FF-C3-27-96-1D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . : village.local
   Description . . . . . . . . . . . : EnGenius 802.11n Wireless USB Adapter
   Physical Address. . . . . . . . . : 00-02-6F-C6-0D-21
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f191:5bc:41c1:6762%6(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.58(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, April 08, 2017 2:44:15 PM
   Lease Expires . . . . . . . . . . : Saturday, April 08, 2017 4:44:15 PM
   Default Gateway . . . . . . . . . : 192.168.0.254
   DHCP Server . . . . . . . . . . . : 192.168.0.2
   DHCPv6 IAID . . . . . . . . . . . : 42523798
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-C2-5A-92-00-21-9B-05-E5-2A
   DNS Servers . . . . . . . . . . . : 199.85.126.10
                                       199.85.127.10
   NetBIOS over Tcpip. . . . . . . . : Enabled
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  199.85.126.10

Name:    google.com
Addresses:  2607:f8b0:4003:c03::8b
   64.233.168.113
   64.233.168.100
   64.233.168.101
   64.233.168.102
   64.233.168.138
   64.233.168.139

Pinging google.com [74.125.30.113] with 32 bytes of data:
Reply from 74.125.30.113: bytes=32 time=62ms TTL=43
Reply from 74.125.30.113: bytes=32 time=61ms TTL=43

Ping statistics for 74.125.30.113:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 61ms, Maximum = 62ms, Average = 61ms
Server:  UnKnown
Address:  199.85.126.10

Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
   2001:4998:44:204::a7
   2001:4998:c:a06::2:4008
   206.190.36.45
   98.138.253.109
   98.139.183.24

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=95ms TTL=52
Reply from 206.190.36.45: bytes=32 time=92ms TTL=52

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 92ms, Maximum = 95ms, Average = 93ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...00 21 9b 05 e5 2a ......Intel® 82562V-2 10/100 Network Connection
 12...00 ff c3 27 96 1d ......Anchorfree HSS VPN Adapter
  6...00 02 6f c6 0d 21 ......EnGenius 802.11n Wireless USB Adapter
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.0.254     192.168.0.58     55
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.0.0    255.255.255.0         On-link      192.168.0.58    311
     192.168.0.58  255.255.255.255         On-link      192.168.0.58    311
    192.168.0.255  255.255.255.255         On-link      192.168.0.58    311
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link      192.168.0.58    311
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link      192.168.0.58    311
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
  6    311 fe80::/64                On-link
  6    311 fe80::f191:5bc:41c1:6762/128
                                    On-link
  1    331 ff00::/8                 On-link
  6    311 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/08/2017 02:12:49 PM) (Source: Microsoft-Windows-AppModel-State) (User: RICHARD1-PC)
Description: Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe1018

Error: (04/07/2017 03:41:32 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)

Error: (04/07/2017 03:41:32 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)

Error: (04/07/2017 03:41:32 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)

Error: (04/07/2017 03:41:32 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)

Error: (04/07/2017 03:41:32 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)

Error: (04/07/2017 03:41:32 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)

Error: (04/07/2017 03:41:32 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)

Error: (04/07/2017 03:41:32 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)

Error: (04/07/2017 03:41:32 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)

System errors:
=============
Error: (04/08/2017 02:20:36 PM) (Source: DCOM) (User: RICHARD1-PC)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}RICHARD1-PCRichard1S-1-5-21-2119259045-931356850-3002259253-1001LocalHost (Using LRPC)Microsoft.Windows.Cortana_1.7.0.14393_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742

Error: (04/08/2017 02:19:59 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (04/08/2017 02:14:57 PM) (Source: DCOM) (User: RICHARD1-PC)
Description: {37998346-3765-45B1-8C66-AA88CA6B20B8}

Error: (04/08/2017 02:12:57 PM) (Source: Service Control Manager) (User: )
Description: The Connected Devices Platform Service service terminated with the following error:
%%2147500037 = Unspecified error

Error: (04/08/2017 02:12:57 PM) (Source: DCOM) (User: RICHARD1-PC)
Description: {37998346-3765-45B1-8C66-AA88CA6B20B8}

Error: (04/08/2017 02:10:57 PM) (Source: Service Control Manager) (User: )
Description: The Connected Devices Platform Service service terminated with the following error:
%%2147500037 = Unspecified error

Error: (04/08/2017 02:09:49 PM) (Source: DCOM) (User: RICHARD1-PC)
Description: {37998346-3765-45B1-8C66-AA88CA6B20B8}

Error: (04/08/2017 02:07:49 PM) (Source: Service Control Manager) (User: )
Description: The Connected Devices Platform Service service terminated with the following error:
%%2147500037 = Unspecified error

Error: (04/08/2017 02:01:41 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Passport service terminated with the following error:
%%2147550937

Error: (04/08/2017 01:56:41 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Passport service terminated with the following error:
%%2147550937

Microsoft Office Sessions:
=========================
Error: (11/10/2016 05:53:06 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6759.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 7 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (11/10/2016 05:21:12 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6759.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 4 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (11/10/2016 05:16:46 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6759.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 8 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (11/10/2016 05:07:39 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6759.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (11/10/2016 05:05:53 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6759.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (11/10/2016 05:04:22 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6759.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 9 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (11/06/2016 10:17:14 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6758.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 27 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (10/25/2016 09:40:49 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6754.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 51 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (08/20/2016 11:42:31 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 37 seconds with 0 seconds of active time.  This session ended with a crash.

CodeIntegrity Errors:
===================================
  Date: 2016-11-30 08:22:55.144
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-11-22 03:16:26.452
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-11-19 13:45:46.627
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-11-19 13:45:46.621
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-11-19 13:45:46.610
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-11-19 13:44:22.889
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-11-19 13:44:22.880
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-11-19 13:44:21.583
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-11-19 13:44:21.576
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-11-19 13:44:19.880
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
Acronis True Image (HKLM-x32\...\{1AA9622D-DF0E-4FFF-9538-FD40E1C9194E}) (Version: 20.0.8029 - Acronis) Hidden
Acronis True Image (HKLM-x32\...\{1AA9622D-DF0E-4FFF-9538-FD40E1C9194E}Visible) (Version: 20.0.8029 - Acronis)
AdAwareInstaller (HKLM\...\{2B24CCAA-5C9B-4A10-8285-3AC1B3986952}) (Version: 11.10.767.8917 - Lavasoft) Hidden
AdAwareUpdater (HKLM\...\{50E2E8FE-1F8B-4F21-BE9F-F9152D3EA5B1}) (Version: 11.10.767.8917 - Lavasoft) Hidden
ADL Pro Edition version 6.0.0 (HKLM\...\{C32D4889-4708-44AB-968E-FC90AF249F1E}_is1) (Version: 6.0.0 - Encrypt4all Software)
Adobe Flash Player 25 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 25.0.0.127 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.8.198 - Adobe Systems, Inc.)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version: 1.20.1.47037 - Amazon)
AntimalwareEngine (HKLM\...\{B6547F83-398A-4E22-BB5A-DC6A9F013796}) (Version: 3.0.99.0 - Lavasoft) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{05E07D23-91E9-4E70-A4CC-EF505088F967}) (Version: 5.4.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{741291DA-2B34-4D44-8FB6-58EDE21261D8}) (Version: 5.4.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{DB18F1C0-846F-46F5-A074-5B97C8AF5C8E}) (Version: 10.3.1.2 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{52D87F32-70E4-4348-8148-C0B9F35B1314}) (Version: 2.3.0.177 - Apple Inc.)
Ashampoo Burning Studio 2016 v.16.0.0 (HKLM-x32\...\{91B33C97-B4A4-B41A-6B97-C62C82CEB6A9}_is1) (Version: 16.0.0 - Ashampoo GmbH & Co. KG)
Ashampoo Slideshow Studio 2017 (HKLM-x32\...\{91B33C97-41EE-3DB7-1FDD-5308E332AC28}_is1) (Version: 1.0.0 - Ashampoo GmbH & Co. KG)
AutoHotkey 1.1.25.01 (HKLM-x32\...\AutoHotkey) (Version: 1.1.25.01 - Lexikos)
BCL easyConverter SDK 3 (Word Version) 64 (HKLM\...\{350CC85B-CA59-4F85-909D-8E4CDBF532FA}) (Version: 3.0.64 - BCL Technologies)
BDlot DVD Clone Ultimate 3.1.5 (HKLM\...\BDlot DVD Clone Ultimate_is1) (Version:  - LotSoft)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
calibre 64bit (HKLM\...\{681661E2-CB98-400A-BAC5-F573BE396948}) (Version: 2.82.0 - Kovid Goyal)
CameraHelperMsi (HKLM-x32\...\{15634701-BACE-4449-8B25-1567DA8C9FD3}) (Version: 13.51.815.0 - Logitech) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.28 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
ContaCam (HKLM-x32\...\ContaCam) (Version: 5.5.0 - Contaware.com)
Copy (HKLM-x32\...\{9BE466FF-70B7-4DA8-807C-DB4C3610FDAA}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
CPUID CPU-Z 1.66.1 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DelinvFile - 5.01 [64-bit] (HKLM\...\DelinvFile_is1) (Version: 5.01 - Assistance and Resources for Computing, Inc.)
Dell System Detect (HKCU\...\d24084d039586cae) (Version: 8.4.0.5 - Dell)
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
DJ_AIO_03_F4200_Software_Min (HKLM-x32\...\{CFA33E6D-2D7D-4785-8025-974398E940D1}) (Version: 140.0.425.000 - Hewlett-Packard) Hidden
Dropbox (HKLM-x32\...\Dropbox) (Version: 23.4.18 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.65.1 - Dropbox, Inc.) Hidden
EdgeDeflector (HKLM-x32\...\EdgeDeflector) (Version:  - )
EnGenius 11n USB Wireless LAN Driver and Utility (HKLM-x32\...\{9C049499-055C-4a0c-A916-1D8CA1FF45EB}) (Version: 1.00.0158 - EnGenius Technologies)
erLT (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
Evernote v. 6.5.4 (HKLM-x32\...\{D47E7D82-0D98-11E7-A6D6-005056951CAD}) (Version: 6.5.4.4720 - Evernote Corp.)
Everything 1.3.4.686 (x64) (HKLM\...\Everything) (Version:  - )
F4200 (HKLM-x32\...\{C86E1E36-6D30-4834-9C85-5501F31F7BB4}) (Version: 140.0.425.000 - Hewlett-Packard) Hidden
Family Tree Maker 2014 (HKLM\...\{39EF38DF-2727-4C09-A165-FD3B87BA3AE9}) (Version: 22.0.207 - Ancestry.com, Inc.) Hidden
Family Tree Maker 2014 (HKLM-x32\...\Family Tree Maker 2014) (Version: 22.0.207 - Ancestry.com, Inc.)
FastStone Image Viewer 6.2 (HKLM-x32\...\FastStone Image Viewer) (Version: 6.2 - FastStone Soft)
FileHippo App Manager (HKLM-x32\...\FileHippo.com) (Version:  - FileHippo.com)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 8.2.1.6871 - Foxit Software Inc.)
Free Studio (HKLM-x32\...\Free Studio_is1) (Version: 6.6.35.323 - Digital Wave Ltd)
Free Video Call Recorder for Skype (HKLM-x32\...\Free Video Call Recorder for Skype_is1) (Version: 1.2.53.518 - Digital Wave Ltd)
Free YouTube Downloader (HKLM-x32\...\{D310A35E-DE1E-4804-9AD7-67EFA4A6FB54}_is1) (Version: 2016.3.27 - XetoWare)
FUJIFILM FinePixViewer S Ver.2.1 (HKLM-x32\...\{88B32652-CAE0-4909-A463-5840D2689D93}) (Version: 2.1.0.3 - FUJIFILM Corporation)
GoodSync (HKLM\...\{B26B00DA-2E5D-4CF2-83C5-911198C0F009}) (Version: 10.2.4.4 - Siber Systems)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 57.0.2987.133 - Google Inc.)
Google Drive (HKLM-x32\...\{A1238426-ECDF-4639-BE2F-8D12A97AE23C}) (Version: 2.34.5075.1619 - Google, Inc.)
Google Earth (HKLM-x32\...\{F6430171-B86B-4639-839E-374913E7911D}) (Version: 7.1.8.3036 - Google)
Google Talk Plugin (HKLM-x32\...\{F9B579C2-D854-300A-BE62-A09EB9D722E4}) (Version: 5.41.3.0 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
Hard Disk Sentinel PRO (HKLM-x32\...\Hard Disk Sentinel_is1) (Version: 5.01 - Janos Mathe)
Hotspot Shield 6.1.9 (HKLM-x32\...\{AF599C42-A2E5-4251-B7EE-4925B1373A8E}) (Version: 6.1.9.10091 - AnchorFree Inc.) Hidden
Hotspot Shield 6.1.9 (HKLM-x32\...\{d8d0fc67-8712-4f12-9b72-2d9f02ae2809}) (Version: 6.1.9.10091 - AnchorFree Inc.)
Hotspot Shield 6.1.9 (HKLM-x32\...\HotspotShield) (Version: 6.1.9 - AnchorFree Inc.) Hidden
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Deskjet F4200 All-In-One Driver Software 14.0 Rel. 6 (HKLM\...\{8C925017-72A8-4C4A-AF21-84901E26638F}) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Solutions Framework (HKLM-x32\...\{2B5A1E68-6617-406D-B797-5DAB5B4630B8}) (Version: 12.5.32.203 - HP Inc.)
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
HWiNFO64 Version 5.50 (HKLM\...\HWiNFO64_is1) (Version: 5.50 - Martin Malík - REALiX)
iCloud (HKLM\...\{0493048C-CB1A-44B7-8BB3-8467AF7BA9E4}) (Version: 6.1.2.13 - Apple Inc.)
IIS 7.5 Express (HKLM-x32\...\{3A30B5F5-F12C-490F-8CD4-D200C75DF7E8}) (Version: 7.5.1190 - Microsoft Corporation)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel® Software Manager (HKLM-x32\...\{9669C09F-997F-41FC-8E9B-429A110DA7FD}) (Version: 2.0.023 - Intel) Hidden
ISO to USB (HKLM-x32\...\{D08A30AC-A663-4EA8-8D81-B98E17F19F1C}_is1) (Version:  - isotousb.com)
iTunes (HKLM\...\{164600BE-9CEC-44E6-9B38-2B12D5FE2342}) (Version: 12.6.0.100 - Apple Inc.)
Java 8 Update 121 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180121F0}) (Version: 8.0.1210.13 - Oracle Corporation)
Java 8 Update 121 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180121F0}) (Version: 8.0.1210.13 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
KC Softwares KCleaner (HKLM-x32\...\KC Softwares KCleaner_is1) (Version:  - KC Softwares)
KC Softwares SUMo (HKLM-x32\...\KC Softwares SUMo_is1) (Version: 5.1.5.355 - KC Softwares)
Kingo ROOT version 1.4.3.2539 (HKLM-x32\...\{AE7675D6-0B31-494F-ABFA-822E1A0FDF17}_is1) (Version: 1.4.3.2539 - Kingosoft Technology Ltd.)
KishKish SAM (HKLM-x32\...\SAM) (Version: 5.0.0.7 - KishKish)
Kodi (HKCU\...\Kodi) (Version:  - XBMC-Foundation)
LiveMPSetup (HKLM-x32\...\{ED8CA7A9-6C5E-470F-902E-94EA0090186F}) (Version: 1.00.0000 - Money-Pal)
Logitech SetPoint 6.67 (HKLM\...\sp6) (Version: 6.67.83 - Logitech)
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.80 - Logitech Inc.)
Magical Jelly Bean KeyFinder (HKLM-x32\...\KeyFinder_is1) (Version: 2.0.10.12 - Magical Jelly Bean)
MailWasher (HKLM-x32\...\{DC19EAAF-C402-4725-A902-4CA8E7F49328}) (Version: 7.9 - Firetrust)
Malwarebytes version 3.0.6.1469 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.0.6.1469 - Malwarebytes)
Manager (HKLM-x32\...\{3802F563-BAD7-47F3-AF91-ED1C9467B224}) (Version: 3.0.7.25771 - ANDREA VACONDIO) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.7870.2031 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6743.1212 - Microsoft Corporation)
Microsoft Research AutoCollage 2008 version 1.1 (HKLM-x32\...\{423D8FBE-EC52-40FD-B2A0-8C9C8F973FD7}) (Version: 1.01.2008 - Microsoft Research)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50905.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP1 English (HKLM-x32\...\{E59113EB-0285-4BFD-A37A-B79EAC6B8F4B}) (Version: 3.5.5692.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 51.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 51.0 (x86 en-US)) (Version: 51.0 - Mozilla)
Mozilla Firefox 52.0.2 (x64 en-US) (HKLM\...\Mozilla Firefox 52.0.2 (x64 en-US)) (Version: 52.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 52.0.2 - Mozilla)
MP3jam 1.1.1.12 (HKLM-x32\...\MP3jam_is1) (Version: 1.1.1.12 - MP3jam)
MSI to redistribute MS VS2005 CRT libraries (HKLM-x32\...\{A8D93648-9F7F-407D-915C-62044644C3DA}) (Version: 8.0.50727.42 - The Firebird Project)
MSI to redistribute MS VS2010 CRT libraries (HKLM-x32\...\{3EE48F79-0D53-4FE3-B611-280D1EB6873A}) (Version: 10.0.30319.1 - The Firebird Project)
NetWorx 5.5.4 (HKLM\...\NetWorx_is1) (Version:  - Softperfect)
NirSoft IPNetInfo (HKLM-x32\...\NirSoft IPNetInfo) (Version:  - )
Norton Security (HKLM-x32\...\NS) (Version: 22.9.1.12 - Symantec Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7870.2024 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.7870.2024 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7870.2024 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7668.2066 - Microsoft Corporation) Hidden
OpalCalc  (HKLM-x32\...\{A54A5EA9-A393-41AC-826C-0EB01F358C84}) (Version:  - Skytopia)
PDFCreator (HKLM\...\{0001B4FD-9EA3-4D90-A79E-FD14BA3AB01D}) (Version: 2.5.1 - pdfforge GmbH)
PDFsam Basic (HKLM-x32\...\{AE22AC64-691E-4D7E-99CC-C517AE7F5F7D}) (Version: 3.20.2.0 - Andrea Vacondio)
PDFsam Enhanced Asian Fonts Pack (HKLM\...\{E1B2EB3F-3D48-45DE-ACAB-8D7074D25321}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced Convert Module (HKLM\...\{87578391-D688-4E54-BE45-29996B413571}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced Create Module (HKLM\...\{0D00627A-FED5-4116-B321-18401E26E420}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced Edit Module (HKLM\...\{57A3BBC5-59F1-47D0-B356-1154CD2C6D46}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced Forms Module (HKLM\...\{D9CDCB59-25DD-440F-B4E2-8560049222B4}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced Insert Module (HKLM\...\{7CAD073E-57FD-4984-9C7C-89524CBCDCFF}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced OCR Module (HKLM\...\{4715C3AC-C453-481A-8EA2-44FD204FD043}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced Review Module (HKLM\...\{A84FF402-CC75-43E1-AA41-6DD9257D8B6F}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced Secure Module (HKLM\...\{C8A4E19D-7C1D-479B-B7B4-C4E8FD7EA717}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced View Module (HKLM\...\{B9F1F0FE-7E19-475A-8D6D-B8C06D500B6A}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
Process Lasso (HKLM-x32\...\ProcessLasso) (Version: 8.9.8.100 - Bitsum)
Q-Dir (HKCU\...\Q-Dir) (Version:  - )
Q-Dir (HKLM\...\Q-Dir) (Version:  - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7572 - Realtek Semiconductor Corp.)
RoboForm 8-3-1-1 (All Users) (HKLM-x32\...\AI RoboForm) (Version: 8-3-1-1 - Siber Systems)
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
Screenshot Captor 4.20.1 (HKLM-x32\...\ScreenshotCaptor_is1) (Version:  - )
Secunia PSI (3.0.0.11005) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.11005 - Secunia)
ServerWMC (HKLM-x32\...\{AB894C0C-F503-4269-BEB3-69D4BE79D4B9}) (Version: 1.0.1225.0 - VDSoftware)
SharewareOnSale Notifier (HKCU\...\SharewareOnSale Notifier) (Version: 20 - SharewareOnSale)
Should I Remove It (HKCU\...\Should I Remove It 1.0.4) (Version: 1.0.4 - Reason Software Company Inc.)
Should I Remove It (HKLM-x32\...\{4E62123C-4C0D-4123-A8A2-C0103B92D7EA}) (Version: 1.0.4 - Reason Software Company Inc.) Hidden
SideSlide 3.8.00 (HKLM-x32\...\SideSlide_is1) (Version: 3.8.00 - Northglide)
Skype Web Plugin (HKLM-x32\...\{0A95D1F2-BF33-43E7-A32B-E8089182EAE7}) (Version: 7.23.0.54 - Skype Technologies S.A.)
Skype™ 7.34 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.34.103 - Skype Technologies S.A.)
Software Informer 1.5.1324.0 (HKLM\...\Software Informer_is1) (Version:  - Informer Technologies, Inc.)
SolutionCenter (HKLM-x32\...\{BC5DD87B-0143-4D14-AAE6-97109614DC6B}) (Version: 140.0.299.000 - Hewlett-Packard) Hidden
Spartan Standard (HKLM-x32\...\{F7EFAF64-BA45-43B2-8C1B-A5BC4FC0BCBE}) (Version: 16.11 - M8 Software)
Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)
Spotify (HKCU\...\Spotify) (Version: 1.0.52.725.g943b26a8 - Spotify AB)
Status (HKLM-x32\...\{5B025634-7D5B-4B8D-BE2A-7943C1CF2D5D}) (Version: 140.0.342.000 - Hewlett-Packard) Hidden
Stickies 9.0d (HKLM-x32\...\ZhornStickies) (Version:  - Zhorn Software)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1240 - SUPERAntiSpyware.com)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
System Explorer 7.0.0 (HKLM-x32\...\{40F485F7-6478-4896-B0D5-F94BE677EB78}_is1) (Version:  - Mister Group)
TeamViewer 12 (HKLM-x32\...\TeamViewer) (Version: 12.0.75813 - TeamViewer)
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.596.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.4 - VideoLAN)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
Vopt 9 (HKLM-x32\...\{548CC5A0-F2E2-11DD-6172-0DC7E1C11916}) (Version: 9.21 - Golden Bow Systems)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.297.017 - Hewlett-Packard) Hidden
WinAntiRansom (HKLM-x32\...\{D7C29DFD-DD4C-4C58-B79F-E2B576142AF8}) (Version: 2016.12.626 - WinPatrol)
Windows 10 Upgrade Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.17346 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
WinMerge 2.14.0 (HKLM-x32\...\WinMerge_is1) (Version: 2.14.0 - Thingamahoochie Software)
WinPatrol (HKLM-x32\...\{6A206A04-6BC1-411B-AA04-4E52EDEEADF2}) (Version: 34.11.2016.27 - Ruiware)
WinPcap 4.1.2 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2001 - CACE Technologies)
WinPrivacy (HKLM-x32\...\{18605281-BFFE-4968-9B86-05322D5FBB33}) (Version: 2017.1.941 - WinPatrol)
WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)
WinX DVD Copy Pro 3.7.0 (HKLM\...\WinX DVD Copy Pro_is1) (Version:  - Digiarty Software,Inc.)
Wise Memory Optimizer 3.51 (HKLM-x32\...\Wise Memory Optimizer_is1) (Version: 3.51 - WiseCleaner.com, Inc.)
WonderFox DVD Ripper Pro 8.4 (HKLM-x32\...\WonderFox DVD Ripper Pro) (Version: 8.4 - WonderFox Soft, Inc.)
Yahoo Search Set (HKLM-x32\...\Yahoo! SearchSet) (Version:  - Yahoo Inc.)
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
ZD Soft Screen Recorder (HKLM-x32\...\{7C6080F2-1A23-4E11-BD61-B6819C9B65ED}) (Version: 10.1.3 - ZD Soft)

========================= Devices: ================================

Name:
Description:
Class Guid:
Manufacturer:
Service:
Device ID: ROOT\MEDIA\0002
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

========================= Memory info: ===================================

Percentage of memory in use: 61%
Total physical RAM: 4085.17 MB
Available physical RAM: 1566.48 MB
Total Virtual: 9777.17 MB
Available Virtual: 6730.74 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:297.66 GB) (Free:142.45 GB) NTFS
3 Drive h: (Big Papa 2 3tb) (Fixed) (Total:2794.51 GB) (Free:684.14 GB) NTFS

========================= Users: ========================================

User accounts for \\RICHARD1-PC

Administrator            DefaultAccount           Guest                   
Richard1                 tarza                    Visitor                 

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

06-04-2017 19:58:55 Removed Google Chrome

**** End of log ****

 



BC AdBot (Login to Remove)

 


#2 technonymous

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Posted 08 April 2017 - 06:21 PM

Your DNS servers are...

 

199.85.126.10

199.85.127.10

 

They appear to be down and not responding. So that will explain why you cannot get any response.

 

These IP's are Norton ConnectSafe DNS servers to block malicious or inappropriate content.

 

Norton Help/Policy.....https://dns.norton.com/faq.html#filtering_policies

Norton ConnectSafe...https://dns.norton.com/

 

You can wait for them to get fixed or change your DNS settings to Googles DNS servers.

 

Google DNS servers..

 

For IPv4: 8.8.8.8 and/or 8.8.4.4.

For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844.

 

-------Changing DNS settings in command prompt------

 

netsh interface ipv4 show interface

Note: Connected "local Area Connection"

netsh interface ipv4 set dns name="Local Area Connection" static 8.8.8.8

netsh interface ipv4 add dns name="Local Area Connection" 8.8.4.4 index=2

 

Check your internet browsing if it has worked.



#3 richierein

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Posted 09 April 2017 - 06:56 AM

Thank you for you efforts to help with my situation  Unfortunately this did not correct my problem.  After seeing there was no change, I restarted my computer.  Still no change.  I replaced my network adapter.  No change again.  One other issue which seemed to occur at approximately the same time is the inability of the computer to restart.  It will shut down and attempt to restart but it won't complete the boot process.  The only thing I can do is to power the system off/on.  After a short time, the lock screen appears.  It continues to pulse getting brighter/dimmer every 30 seconds and continues this for almost ½ an hour until my desktop shows up.

 

Thank God I have a new computer on order.  This one is 5 years old and on its last legs.  15% of the sectors on my C: drive have already been reallocated.  I am hoping to have this computer last for a few more weeks until I have a chance to transfer everything to the new one.

 

Note:  I am unable to reach this site using Google Chrome.  I am using Internet Explorer.

 

I am using a Wi-Fi connection.  Please see below:

 

C:\WINDOWS\system32>netsh interface ipv4 show dnsservers

 

Configuration for interface "Ethernet"
    DNS servers configured through DHCP:  None
    Register with which suffix:           Primary only

 

Configuration for interface "Ethernet 2"
    DNS servers configured through DHCP:  8.8.8.8
    Register with which suffix:           Primary only

 

Configuration for interface "Wi-Fi"
    Statically Configured DNS Servers:    199.85.126.10
                                                                199.85.127.10

    Register with which suffix:           Primary only

 

Configuration for interface "Loopback Pseudo-Interface 1"
    Statically Configured DNS Servers:    None
    Register with which suffix:           Primary only

 

 

I hope you can provide me with additional instructions.


Edited by richierein, 09 April 2017 - 06:59 AM.


#4 technonymous

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Posted 09 April 2017 - 09:59 AM

Ok, my goof up just a couple changes just need to change name. Hopefully this time around that works. I am trying to change the static DNS settings to Googles DNS servers. It appears someone has set up your wifi for you in the past. You have a preferred local IP address and a statically configured DNS. Can you elaborate more on that?

 

Anyways, give this a try.. Open command prompt in admin mode...

 

netsh interface ipv4 set dns name="Wi-Fi" static 8.8.8.8

netsh interface ipv4 add dns name="Wi-Fi" 8.8.4.4 index=2



#5 richierein

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Posted 09 April 2017 - 07:10 PM

Hi Technonymous,

 

Thanks for sticking with me.  I'm no longer receiving the diagnostic message as before but I still can't reach websites using Google Chrome.  I don't seem to have a problem using Internet Explorer.  No changes have ever been made by me or anyone else that would have caused this error.  It just suddenly appeared after a reboot.  I did, however, remove a few PUPs when this problem first began.  See my note below and attached error message.

 

C:\WINDOWS\system32>netsh interface ipv4 show dnsservers

 

Configuration for interface "Ethernet"
    DNS servers configured through DHCP:  None
    Register with which suffix:           Primary only

 

Configuration for interface "Ethernet 2"
    DNS servers configured through DHCP:  8.8.8.8
    Register with which suffix:           Primary only

 

Configuration for interface "Wi-Fi"
    Statically Configured DNS Servers:    8.8.8.8
                                                                8.8.4.4
    Register with which suffix:           Primary only

 

Configuration for interface "Loopback Pseudo-Interface 1"
    Statically Configured DNS Servers:    None
    Register with which suffix:           Primary only

 

Thanks again,

 

Richie

Attached File  Screenshot - 4_9_2017 , 7_41_36 PM.jpg   15.46KB   0 downloads

 

 



#6 richierein

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Posted 10 April 2017 - 11:18 AM

Hello again,

 

It seems that as mysteriously as my network became corrupted, it's back and working again.  I did nothing to change this since my last writing.  Who know what happened?  Even with 50 years of computer use under my belt, I still can't explain many issues

 

Regardless, I am up and running again.  Thank you one more time for your help.

 

Richard Rein

tarza177@gmail.com



#7 technonymous

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Posted 10 April 2017 - 07:59 PM

Not a problem.



#8 richierein

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Posted 11 April 2017 - 01:13 PM

Hello Tech........,

 

I'm back.  My intermittent gremlin is blocking internet access again.  I have no problem reading my gmail from any browser but I'm not able to connect with a subsequent link using Chrome.  I was unable to reach this website from chrome either.  I connected using MS Edge.  I thought I would get a jump on the new Update to Windows and store it on a USB drive.  I am expecting delivery of a new computer sometime during the next two weeks. I downloaded the Media Creation Tool but during its initial stages, it failed (snapshot of image is attached).  The network diagnostics failed to produce any errors.  A snapshot of the Internet Connections diagnostic is attached.  I also re-ran MiniToolBox again.  See below.  This is going to drive me nuts. 

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Richard1 (administrator) on 11-04-2017 at 13:54:02
Running from "C:\Users\Richard1\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: Inspiron 530s Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
========================= Flush DNS: ===================================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
========================= IE Proxy Settings: ==============================
Proxy is not enabled.
No Proxy Server is set.
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================
EnGenius 802.11n Wireless USB Adapter = Wi-Fi (Connected)
Anchorfree HSS VPN Adapter = Ethernet 2 (Media disconnected)
Intel® 82562V-2 10/100 Network Connection = Ethernet (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
reset
set global taskoffload=enabled

popd
# End of IPv4 configuration
 
Windows IP Configuration
   Host Name . . . . . . . . . . . . : Richard1-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : village.local
Ethernet adapter Ethernet:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel® 82562V-2 10/100 Network Connection
   Physical Address. . . . . . . . . : 00-21-9B-05-E5-2A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Ethernet 2:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Anchorfree HSS VPN Adapter
   Physical Address. . . . . . . . . : 00-FF-C3-27-96-1D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wi-Fi:
   Connection-specific DNS Suffix  . : village.local
   Description . . . . . . . . . . . : EnGenius 802.11n Wireless USB Adapter
   Physical Address. . . . . . . . . : 88-DC-96-16-DA-AA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::7880:d1ab:615b:f2f3%6(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.66(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, April 11, 2017 8:17:04 AM
   Lease Expires . . . . . . . . . . : Tuesday, April 11, 2017 2:22:19 PM
   Default Gateway . . . . . . . . . : 192.168.0.254
   DHCP Server . . . . . . . . . . . : 192.168.0.2
   DHCPv6 IAID . . . . . . . . . . . : 42523798
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-C2-5A-92-00-21-9B-05-E5-2A
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled
Server:  google-public-dns-a.google.com
Address:  8.8.8.8
Name:    google.com
Addresses:  2607:f8b0:400c:c05::65
   173.194.217.102
   173.194.217.100
   173.194.217.113
   173.194.217.101
   173.194.217.138
   173.194.217.139

Pinging google.com [173.194.212.139] with 32 bytes of data:
Reply from 173.194.212.139: bytes=32 time=47ms TTL=44
Reply from 173.194.212.139: bytes=32 time=46ms TTL=44
Ping statistics for 173.194.212.139:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 46ms, Maximum = 47ms, Average = 46ms
Server:  google-public-dns-a.google.com
Address:  8.8.8.8
Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
   2001:4998:44:204::a7
   2001:4998:c:a06::2:4008
   98.138.253.109
   206.190.36.45
   98.139.183.24

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=112ms TTL=52
Reply from 206.190.36.45: bytes=32 time=101ms TTL=52
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 101ms, Maximum = 112ms, Average = 106ms
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...00 21 9b 05 e5 2a ......Intel® 82562V-2 10/100 Network Connection
 12...00 ff c3 27 96 1d ......Anchorfree HSS VPN Adapter
  6...88 dc 96 16 da aa ......EnGenius 802.11n Wireless USB Adapter
  1...........................Software Loopback Interface 1
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.0.254     192.168.0.66     55
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.0.0    255.255.255.0         On-link      192.168.0.66    311
     192.168.0.66  255.255.255.255         On-link      192.168.0.66    311
    192.168.0.255  255.255.255.255         On-link      192.168.0.66    311
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link      192.168.0.66    311
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link      192.168.0.66    311
===========================================================================
Persistent Routes:
  None
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
  6    311 fe80::/64                On-link
  6    311 fe80::7880:d1ab:615b:f2f3/128
                                    On-link
  1    331 ff00::/8                 On-link
  6    311 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
========================= Event log errors: ===============================
Application errors:
==================
Error: (04/10/2017 07:28:34 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: RICHARD1-PC)
Description: Activation of app Microsoft.Windows.Photos_8wekyb3d8bbwe!App failed with error: -2147023170 See the Microsoft-Windows-TWinUI/Operational log for additional information.
Error: (04/10/2017 06:00:58 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: RICHARD1-PC)
Description: Activation of app Microsoft.Windows.Photos_8wekyb3d8bbwe!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
Error: (04/10/2017 04:46:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdge.exe, version: 11.0.14393.953, time stamp: 0x58ba59c2
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.14393.953, time stamp: 0x58ba5c3d
Exception code: 0xc0000409
Fault offset: 0x00000000000521d0
Faulting process id: 0x27b4
Faulting application start time: 0xMicrosoftEdge.exe0
Faulting application path: MicrosoftEdge.exe1
Faulting module path: MicrosoftEdge.exe2
Report Id: MicrosoftEdge.exe3
Faulting package full name: MicrosoftEdge.exe4
Faulting package-relative application ID: MicrosoftEdge.exe5
Error: (04/10/2017 04:45:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdge.exe, version: 11.0.14393.953, time stamp: 0x58ba59c2
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.14393.953, time stamp: 0x58ba5c3d
Exception code: 0xc0000409
Fault offset: 0x00000000000521d0
Faulting process id: 0x1a90
Faulting application start time: 0xMicrosoftEdge.exe0
Faulting application path: MicrosoftEdge.exe1
Faulting module path: MicrosoftEdge.exe2
Report Id: MicrosoftEdge.exe3
Faulting package full name: MicrosoftEdge.exe4
Faulting package-relative application ID: MicrosoftEdge.exe5
Error: (04/10/2017 12:20:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: MsiExec.exe, version: 5.0.14393.0, time stamp: 0x57899002
Faulting module name: MSIB727.tmp, version: 1.0.0.1, time stamp: 0x58914230
Exception code: 0xc0000005
Fault offset: 0x00009d70
Faulting process id: 0x26cc
Faulting application start time: 0xMsiExec.exe0
Faulting application path: MsiExec.exe1
Faulting module path: MsiExec.exe2
Report Id: MsiExec.exe3
Faulting package full name: MsiExec.exe4
Faulting package-relative application ID: MsiExec.exe5
Error: (04/10/2017 08:54:52 AM) (Source: ESENT) (User: )
Description: taskhostw (5276) WebCacheLocal: Error -1032 (0xfffffbf8) occurred while opening logfile C:\Users\Richard1\AppData\Local\Microsoft\Windows\WebCache\V01.log.
Error: (04/10/2017 08:54:52 AM) (Source: ESENT) (User: )
Description: taskhostw (5276) WebCacheLocal: An attempt to open the file "C:\Users\Richard1\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).
Error: (04/10/2017 06:28:01 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (04/10/2017 06:28:01 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)
Error: (04/10/2017 06:28:01 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.

Details:
 (HRESULT : 0x80040210) (0x80040210)

System errors:
=============
Error: (04/11/2017 01:17:01 PM) (Source: DCOM) (User: RICHARD1-PC)
Description: {37998346-3765-45B1-8C66-AA88CA6B20B8}
Error: (04/11/2017 01:15:01 PM) (Source: Service Control Manager) (User: )
Description: The Connected Devices Platform Service service terminated with the following error:
%%2147500037 = Unspecified error

Error: (04/11/2017 01:12:56 PM) (Source: DCOM) (User: RICHARD1-PC)
Description: {37998346-3765-45B1-8C66-AA88CA6B20B8}
Error: (04/11/2017 01:10:56 PM) (Source: Service Control Manager) (User: )
Description: The Connected Devices Platform Service service terminated with the following error:
%%2147500037 = Unspecified error

Error: (04/11/2017 01:10:55 PM) (Source: DCOM) (User: RICHARD1-PC)
Description: {37998346-3765-45B1-8C66-AA88CA6B20B8}
Error: (04/11/2017 01:08:56 PM) (Source: Service Control Manager) (User: )
Description: The Connected Devices Platform Service service terminated with the following error:
%%2147500037 = Unspecified error

Error: (04/11/2017 08:21:58 AM) (Source: DCOM) (User: RICHARD1-PC)
Description: {37998346-3765-45B1-8C66-AA88CA6B20B8}
Error: (04/11/2017 08:19:58 AM) (Source: Service Control Manager) (User: )
Description: The Connected Devices Platform Service service terminated with the following error:
%%2147500037 = Unspecified error

Error: (04/11/2017 08:19:58 AM) (Source: DCOM) (User: RICHARD1-PC)
Description: {37998346-3765-45B1-8C66-AA88CA6B20B8}
Error: (04/11/2017 08:17:58 AM) (Source: Service Control Manager) (User: )
Description: The Connected Devices Platform Service service terminated with the following error:
%%2147500037 = Unspecified error
 
Microsoft Office Sessions:
=========================
Error: (11/10/2016 05:53:06 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6759.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 7 seconds with 0 seconds of active time.  This session ended with a crash.
Error: (11/10/2016 05:21:12 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6759.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 4 seconds with 0 seconds of active time.  This session ended with a crash.
Error: (11/10/2016 05:16:46 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6759.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 8 seconds with 0 seconds of active time.  This session ended with a crash.
Error: (11/10/2016 05:07:39 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6759.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2 seconds with 0 seconds of active time.  This session ended with a crash.
Error: (11/10/2016 05:05:53 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6759.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.
Error: (11/10/2016 05:04:22 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6759.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 9 seconds with 0 seconds of active time.  This session ended with a crash.
Error: (11/06/2016 10:17:14 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6758.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 27 seconds with 0 seconds of active time.  This session ended with a crash.
Error: (10/25/2016 09:40:49 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6754.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 51 seconds with 0 seconds of active time.  This session ended with a crash.
Error: (08/20/2016 11:42:31 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 37 seconds with 0 seconds of active time.  This session ended with a crash.

CodeIntegrity Errors:
===================================
  Date: 2016-11-30 08:22:55.144
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
  Date: 2016-11-22 03:16:26.452
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
  Date: 2016-11-19 13:45:46.627
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
  Date: 2016-11-19 13:45:46.621
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
  Date: 2016-11-19 13:45:46.610
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
  Date: 2016-11-19 13:44:22.889
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
  Date: 2016-11-19 13:44:22.880
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
  Date: 2016-11-19 13:44:21.583
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
  Date: 2016-11-19 13:44:21.576
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
  Date: 2016-11-19 13:44:19.880
  Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
Acronis True Image (HKLM-x32\...\{1AA9622D-DF0E-4FFF-9538-FD40E1C9194E}) (Version: 20.0.8029 - Acronis) Hidden
Acronis True Image (HKLM-x32\...\{1AA9622D-DF0E-4FFF-9538-FD40E1C9194E}Visible) (Version: 20.0.8029 - Acronis)
AdAwareInstaller (HKLM\...\{2B24CCAA-5C9B-4A10-8285-3AC1B3986952}) (Version: 11.10.767.8917 - Lavasoft) Hidden
AdAwareUpdater (HKLM\...\{50E2E8FE-1F8B-4F21-BE9F-F9152D3EA5B1}) (Version: 11.10.767.8917 - Lavasoft) Hidden
ADL Pro Edition version 6.0.0 (HKLM\...\{C32D4889-4708-44AB-968E-FC90AF249F1E}_is1) (Version: 6.0.0 - Encrypt4all Software)
Adobe Flash Player 25 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 25.0.0.127 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.8.198 - Adobe Systems, Inc.)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version: 1.20.1.47037 - Amazon)
AntimalwareEngine (HKLM\...\{B6547F83-398A-4E22-BB5A-DC6A9F013796}) (Version: 3.0.99.0 - Lavasoft) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{05E07D23-91E9-4E70-A4CC-EF505088F967}) (Version: 5.4.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{741291DA-2B34-4D44-8FB6-58EDE21261D8}) (Version: 5.4.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{DB18F1C0-846F-46F5-A074-5B97C8AF5C8E}) (Version: 10.3.1.2 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{52D87F32-70E4-4348-8148-C0B9F35B1314}) (Version: 2.3.0.177 - Apple Inc.)
Ashampoo Burning Studio 2016 v.16.0.0 (HKLM-x32\...\{91B33C97-B4A4-B41A-6B97-C62C82CEB6A9}_is1) (Version: 16.0.0 - Ashampoo GmbH & Co. KG)
Ashampoo Slideshow Studio 2017 (HKLM-x32\...\{91B33C97-41EE-3DB7-1FDD-5308E332AC28}_is1) (Version: 1.0.0 - Ashampoo GmbH & Co. KG)
AutoHotkey 1.1.25.01 (HKLM-x32\...\AutoHotkey) (Version: 1.1.25.01 - Lexikos)
BCL easyConverter SDK 3 (Word Version) 64 (HKLM\...\{350CC85B-CA59-4F85-909D-8E4CDBF532FA}) (Version: 3.0.64 - BCL Technologies)
BDlot DVD Clone Ultimate 3.1.5 (HKLM\...\BDlot DVD Clone Ultimate_is1) (Version:  - LotSoft)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
calibre 64bit (HKLM\...\{681661E2-CB98-400A-BAC5-F573BE396948}) (Version: 2.82.0 - Kovid Goyal)
CameraHelperMsi (HKLM-x32\...\{15634701-BACE-4449-8B25-1567DA8C9FD3}) (Version: 13.51.815.0 - Logitech) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.28 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
ContaCam (HKLM-x32\...\ContaCam) (Version: 5.5.0 - Contaware.com)
Copy (HKLM-x32\...\{9BE466FF-70B7-4DA8-807C-DB4C3610FDAA}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
CPUID CPU-Z 1.66.1 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DelinvFile - 5.01 [64-bit] (HKLM\...\DelinvFile_is1) (Version: 5.01 - Assistance and Resources for Computing, Inc.)
Dell System Detect (HKCU\...\d24084d039586cae) (Version: 8.4.0.5 - Dell)
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
DJ_AIO_03_F4200_Software_Min (HKLM-x32\...\{CFA33E6D-2D7D-4785-8025-974398E940D1}) (Version: 140.0.425.000 - Hewlett-Packard) Hidden
Dropbox (HKLM-x32\...\Dropbox) (Version: 23.4.18 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.65.1 - Dropbox, Inc.) Hidden
EdgeDeflector (HKLM-x32\...\EdgeDeflector) (Version:  - )
EnGenius 11n USB Wireless LAN Driver and Utility (HKLM-x32\...\{9C049499-055C-4a0c-A916-1D8CA1FF45EB}) (Version: 1.00.0158 - EnGenius Technologies)
erLT (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
Evernote v. 6.5.4 (HKLM-x32\...\{D47E7D82-0D98-11E7-A6D6-005056951CAD}) (Version: 6.5.4.4720 - Evernote Corp.)
Everything 1.3.4.686 (x64) (HKLM\...\Everything) (Version:  - )
F4200 (HKLM-x32\...\{C86E1E36-6D30-4834-9C85-5501F31F7BB4}) (Version: 140.0.425.000 - Hewlett-Packard) Hidden
Family Tree Maker 2014 (HKLM\...\{39EF38DF-2727-4C09-A165-FD3B87BA3AE9}) (Version: 22.0.207 - Ancestry.com, Inc.) Hidden
Family Tree Maker 2014 (HKLM-x32\...\Family Tree Maker 2014) (Version: 22.0.207 - Ancestry.com, Inc.)
FastStone Image Viewer 6.2 (HKLM-x32\...\FastStone Image Viewer) (Version: 6.2 - FastStone Soft)
FileHippo App Manager (HKLM-x32\...\FileHippo.com) (Version:  - FileHippo.com)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 8.2.1.6871 - Foxit Software Inc.)
Free Studio (HKLM-x32\...\Free Studio_is1) (Version: 6.6.35.323 - Digital Wave Ltd)
Free Video Call Recorder for Skype (HKLM-x32\...\Free Video Call Recorder for Skype_is1) (Version: 1.2.53.518 - Digital Wave Ltd)
Free YouTube Downloader (HKLM-x32\...\{D310A35E-DE1E-4804-9AD7-67EFA4A6FB54}_is1) (Version: 2016.3.27 - XetoWare)
FUJIFILM FinePixViewer S Ver.2.1 (HKLM-x32\...\{88B32652-CAE0-4909-A463-5840D2689D93}) (Version: 2.1.0.3 - FUJIFILM Corporation)
GlassWire 1.2 (remove only) (HKLM-x32\...\GlassWire 1.2) (Version: 1.2.100 - SecureMix LLC)
GoodSync (HKLM\...\{B26B00DA-2E5D-4CF2-83C5-911198C0F009}) (Version: 10.2.4.4 - Siber Systems)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 57.0.2987.133 - Google Inc.)
Google Drive (HKLM-x32\...\{A1238426-ECDF-4639-BE2F-8D12A97AE23C}) (Version: 2.34.5075.1619 - Google, Inc.)
Google Earth (HKLM-x32\...\{F6430171-B86B-4639-839E-374913E7911D}) (Version: 7.1.8.3036 - Google)
Google Talk Plugin (HKLM-x32\...\{F9B579C2-D854-300A-BE62-A09EB9D722E4}) (Version: 5.41.3.0 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
Hard Disk Sentinel PRO (HKLM-x32\...\Hard Disk Sentinel_is1) (Version: 5.01 - Janos Mathe)
Hotspot Shield 6.1.9 (HKLM-x32\...\{AF599C42-A2E5-4251-B7EE-4925B1373A8E}) (Version: 6.1.9.10091 - AnchorFree Inc.) Hidden
Hotspot Shield 6.1.9 (HKLM-x32\...\{d8d0fc67-8712-4f12-9b72-2d9f02ae2809}) (Version: 6.1.9.10091 - AnchorFree Inc.)
Hotspot Shield 6.1.9 (HKLM-x32\...\HotspotShield) (Version: 6.1.9 - AnchorFree Inc.) Hidden
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Deskjet F4200 All-In-One Driver Software 14.0 Rel. 6 (HKLM\...\{8C925017-72A8-4C4A-AF21-84901E26638F}) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Solutions Framework (HKLM-x32\...\{2B5A1E68-6617-406D-B797-5DAB5B4630B8}) (Version: 12.5.32.203 - HP Inc.)
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
HWiNFO64 Version 5.50 (HKLM\...\HWiNFO64_is1) (Version: 5.50 - Martin Malík - REALiX)
iCloud (HKLM\...\{7F40A9A7-B3BE-4EA8-B052-60449F6C3C02}) (Version: 6.2.1.67 - Apple Inc.)
IIS 7.5 Express (HKLM-x32\...\{3A30B5F5-F12C-490F-8CD4-D200C75DF7E8}) (Version: 7.5.1190 - Microsoft Corporation)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel® Software Manager (HKLM-x32\...\{9669C09F-997F-41FC-8E9B-429A110DA7FD}) (Version: 2.0.023 - Intel) Hidden
ISO to USB (HKLM-x32\...\{D08A30AC-A663-4EA8-8D81-B98E17F19F1C}_is1) (Version:  - isotousb.com)
iTunes (HKLM\...\{164600BE-9CEC-44E6-9B38-2B12D5FE2342}) (Version: 12.6.0.100 - Apple Inc.)
Java 8 Update 121 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180121F0}) (Version: 8.0.1210.13 - Oracle Corporation)
Java 8 Update 121 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180121F0}) (Version: 8.0.1210.13 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
KC Softwares KCleaner (HKLM-x32\...\KC Softwares KCleaner_is1) (Version:  - KC Softwares)
KC Softwares SUMo (HKLM-x32\...\KC Softwares SUMo_is1) (Version: 5.1.5.355 - KC Softwares)
Kingo ROOT version 1.4.3.2539 (HKLM-x32\...\{AE7675D6-0B31-494F-ABFA-822E1A0FDF17}_is1) (Version: 1.4.3.2539 - Kingosoft Technology Ltd.)
KishKish SAM (HKLM-x32\...\SAM) (Version: 5.0.0.7 - KishKish)
Kodi (HKCU\...\Kodi) (Version:  - XBMC-Foundation)
LiveMPSetup (HKLM-x32\...\{ED8CA7A9-6C5E-470F-902E-94EA0090186F}) (Version: 1.00.0000 - Money-Pal)
Logitech SetPoint 6.67 (HKLM\...\sp6) (Version: 6.67.83 - Logitech)
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.80 - Logitech Inc.)
Magical Jelly Bean KeyFinder (HKLM-x32\...\KeyFinder_is1) (Version: 2.0.10.12 - Magical Jelly Bean)
MailWasher (HKLM-x32\...\{DC19EAAF-C402-4725-A902-4CA8E7F49328}) (Version: 7.9 - Firetrust)
Malwarebytes version 3.0.6.1469 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.0.6.1469 - Malwarebytes)
Manager (HKLM-x32\...\{3802F563-BAD7-47F3-AF91-ED1C9467B224}) (Version: 3.0.7.25771 - ANDREA VACONDIO) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.7870.2031 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6743.1212 - Microsoft Corporation)
Microsoft Research AutoCollage 2008 version 1.1 (HKLM-x32\...\{423D8FBE-EC52-40FD-B2A0-8C9C8F973FD7}) (Version: 1.01.2008 - Microsoft Research)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50905.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP1 English (HKLM-x32\...\{E59113EB-0285-4BFD-A37A-B79EAC6B8F4B}) (Version: 3.5.5692.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 51.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 51.0 (x86 en-US)) (Version: 51.0 - Mozilla)
Mozilla Firefox 52.0.2 (x64 en-US) (HKLM\...\Mozilla Firefox 52.0.2 (x64 en-US)) (Version: 52.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 52.0.2 - Mozilla)
MP3jam 1.1.1.12 (HKLM-x32\...\MP3jam_is1) (Version: 1.1.1.12 - MP3jam)
MSI to redistribute MS VS2005 CRT libraries (HKLM-x32\...\{A8D93648-9F7F-407D-915C-62044644C3DA}) (Version: 8.0.50727.42 - The Firebird Project)
MSI to redistribute MS VS2010 CRT libraries (HKLM-x32\...\{3EE48F79-0D53-4FE3-B611-280D1EB6873A}) (Version: 10.0.30319.1 - The Firebird Project)
NetWorx 5.5.4 (HKLM\...\NetWorx_is1) (Version:  - Softperfect)
NirSoft IPNetInfo (HKLM-x32\...\NirSoft IPNetInfo) (Version:  - )
Norton Security (HKLM-x32\...\NS) (Version: 22.9.1.12 - Symantec Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7870.2024 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.7870.2024 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7870.2024 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7668.2066 - Microsoft Corporation) Hidden
OpalCalc  (HKLM-x32\...\{A54A5EA9-A393-41AC-826C-0EB01F358C84}) (Version:  - Skytopia)
PDFCreator (HKLM\...\{0001B4FD-9EA3-4D90-A79E-FD14BA3AB01D}) (Version: 2.5.1 - pdfforge GmbH)
PDFsam Basic (HKLM-x32\...\{AE22AC64-691E-4D7E-99CC-C517AE7F5F7D}) (Version: 3.20.2.0 - Andrea Vacondio)
PDFsam Enhanced Asian Fonts Pack (HKLM\...\{E1B2EB3F-3D48-45DE-ACAB-8D7074D25321}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced Convert Module (HKLM\...\{87578391-D688-4E54-BE45-29996B413571}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced Create Module (HKLM\...\{0D00627A-FED5-4116-B321-18401E26E420}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced Edit Module (HKLM\...\{57A3BBC5-59F1-47D0-B356-1154CD2C6D46}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced Forms Module (HKLM\...\{D9CDCB59-25DD-440F-B4E2-8560049222B4}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced Insert Module (HKLM\...\{7CAD073E-57FD-4984-9C7C-89524CBCDCFF}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced OCR Module (HKLM\...\{4715C3AC-C453-481A-8EA2-44FD204FD043}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced Review Module (HKLM\...\{A84FF402-CC75-43E1-AA41-6DD9257D8B6F}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced Secure Module (HKLM\...\{C8A4E19D-7C1D-479B-B7B4-C4E8FD7EA717}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
PDFsam Enhanced View Module (HKLM\...\{B9F1F0FE-7E19-475A-8D6D-B8C06D500B6A}) (Version: 3.0.9.27036 - Andrea Vacondio) Hidden
Process Lasso (HKLM-x32\...\ProcessLasso) (Version: 8.9.8.100 - Bitsum)
Q-Dir (HKCU\...\Q-Dir) (Version:  - )
Q-Dir (HKLM\...\Q-Dir) (Version:  - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7572 - Realtek Semiconductor Corp.)
RoboForm 8-3-1-1 (All Users) (HKLM-x32\...\AI RoboForm) (Version: 8-3-1-1 - Siber Systems)
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
Screenshot Captor 4.20.1 (HKLM-x32\...\ScreenshotCaptor_is1) (Version:  - )
Secunia PSI (3.0.0.11005) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.11005 - Secunia)
ServerWMC (HKLM-x32\...\{AB894C0C-F503-4269-BEB3-69D4BE79D4B9}) (Version: 1.0.1225.0 - VDSoftware)
SharewareOnSale Notifier (HKCU\...\SharewareOnSale Notifier) (Version: 20 - SharewareOnSale)
Should I Remove It (HKCU\...\Should I Remove It 1.0.4) (Version: 1.0.4 - Reason Software Company Inc.)
Should I Remove It (HKLM-x32\...\{4E62123C-4C0D-4123-A8A2-C0103B92D7EA}) (Version: 1.0.4 - Reason Software Company Inc.) Hidden
SideSlide 3.8.00 (HKLM-x32\...\SideSlide_is1) (Version: 3.8.00 - Northglide)
Skype Web Plugin (HKLM-x32\...\{0A95D1F2-BF33-43E7-A32B-E8089182EAE7}) (Version: 7.23.0.54 - Skype Technologies S.A.)
Skype™ 7.34 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.34.103 - Skype Technologies S.A.)
Software Informer 1.5.1324.0 (HKLM\...\Software Informer_is1) (Version:  - Informer Technologies, Inc.)
SolutionCenter (HKLM-x32\...\{BC5DD87B-0143-4D14-AAE6-97109614DC6B}) (Version: 140.0.299.000 - Hewlett-Packard) Hidden
Spartan Standard (HKLM-x32\...\{F7EFAF64-BA45-43B2-8C1B-A5BC4FC0BCBE}) (Version: 16.11 - M8 Software)
Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)
Spotify (HKCU\...\Spotify) (Version: 1.0.52.725.g943b26a8 - Spotify AB)
Status (HKLM-x32\...\{5B025634-7D5B-4B8D-BE2A-7943C1CF2D5D}) (Version: 140.0.342.000 - Hewlett-Packard) Hidden
Stickies 9.0d (HKLM-x32\...\ZhornStickies) (Version:  - Zhorn Software)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1240 - SUPERAntiSpyware.com)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
System Explorer 7.0.0 (HKLM-x32\...\{40F485F7-6478-4896-B0D5-F94BE677EB78}_is1) (Version:  - Mister Group)
TeamViewer 12 (HKLM-x32\...\TeamViewer) (Version: 12.0.75813 - TeamViewer)
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.596.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.4 - VideoLAN)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
Vopt 9 (HKLM-x32\...\{548CC5A0-F2E2-11DD-6172-0DC7E1C11916}) (Version: 9.21 - Golden Bow Systems)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.297.017 - Hewlett-Packard) Hidden
WinAntiRansom (HKLM-x32\...\{D7C29DFD-DD4C-4C58-B79F-E2B576142AF8}) (Version: 2016.12.626 - WinPatrol)
Windows 10 Upgrade Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.17384 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
WinMerge 2.14.0 (HKLM-x32\...\WinMerge_is1) (Version: 2.14.0 - Thingamahoochie Software)
WinPatrol (HKLM-x32\...\{6A206A04-6BC1-411B-AA04-4E52EDEEADF2}) (Version: 34.11.2016.27 - Ruiware)
WinPcap 4.1.2 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2001 - CACE Technologies)
WinPrivacy (HKLM-x32\...\{18605281-BFFE-4968-9B86-05322D5FBB33}) (Version: 2017.1.941 - WinPatrol)
WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)
WinX DVD Copy Pro 3.7.0 (HKLM\...\WinX DVD Copy Pro_is1) (Version:  - Digiarty Software,Inc.)
Wise Memory Optimizer 3.51 (HKLM-x32\...\Wise Memory Optimizer_is1) (Version: 3.51 - WiseCleaner.com, Inc.)
WonderFox DVD Ripper Pro 8.4 (HKLM-x32\...\WonderFox DVD Ripper Pro) (Version: 8.4 - WonderFox Soft, Inc.)
Yahoo Search Set (HKLM-x32\...\Yahoo! SearchSet) (Version:  - Yahoo Inc.)
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
ZD Soft Screen Recorder (HKLM-x32\...\{7C6080F2-1A23-4E11-BD61-B6819C9B65ED}) (Version: 10.1.3 - ZD Soft)
========================= Devices: ================================
Name:
Description:
Class Guid:
Manufacturer:
Service:
Device ID: ROOT\MEDIA\0002
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

========================= Memory info: ===================================
Percentage of memory in use: 81%
Total physical RAM: 4085.17 MB
Available physical RAM: 772.78 MB
Total Virtual: 9777.17 MB
Available Virtual: 3389.03 MB
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:297.66 GB) (Free:149.15 GB) NTFS
3 Drive h: (Big Papa 2 3tb) (Fixed) (Total:2794.51 GB) (Free:681.68 GB) NTFS
========================= Users: ========================================
User accounts for \\RICHARD1-PC
Administrator            DefaultAccount           Guest                   
Richard1                 tarza                    Visitor                 
========================= Minidump Files ==================================
No minidump file found
========================= Restore Points ==================================
10-04-2017 05:57:13 Scheduled Checkpoint
**** End of log ****

 

Attached Files



#9 richierein

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Posted 11 April 2017 - 01:21 PM

One additional comment to previous post.  Some third party programs are able to make a connection while others are not.



#10 richierein

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Posted 12 April 2017 - 09:46 AM

Hi Technonymous,

 

Are you still with me?

 

HELP!  Most of my internet access is unavailable.   Please read my previous two posts.



#11 technonymous

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Posted 13 April 2017 - 08:04 PM

The Wi-Fi adapter shows it was able to reach google in a ping. Try power cycling the router. If it comes back and works, then you got a router problem. Check if other browsers work IE versus Chrome, Firefox etc. Check soft firewall settings.



#12 richierein

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Posted 15 April 2017 - 10:32 AM

Since I have no control over the router, I asked the management of this facility to power it off/on and nothing changed.

 

I just installed the new Creator's Update.  I successfully downloaded the .iso file using a friend's computer.  All of my communications seem to have returned following this installation.  There must have been a problem with the operating system.  

 

One more time.  THANKS for sticking with me.






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