I'm trying to restore my daughter's laptop, which seems to be totally buggered. It starts; I can login using her username and password; the start screen appears; but no matter what I try to launch, it freezes. I have tried to access "Advanced Settings" and "Reinstall" by typing these into the settings search box, but no matter what I type, no results appear. I downloaded Rkill and saved it to a USB drive, but this machine won't launch the .exe file. It won't launch any applications. Task Manager won't launch.
If I select restart, the pink screen appears, the spinning dots appear and it displays the word, "Restarting". It stays like that for days without actually restarting. That's no exaggeration. I let the machine sit for three days without disturbing it and it never restarted. Just pink screen and spinning dots.
I have no need to save any data on the laptop, I merely wish to restore it to working condition so I can upgrade to Windows 10. Windows 8 seems to be a real POS.
Any help would be a blessing.
God, I miss XP.