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Windows 8 won't launch any apps or Rkill


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#1 AlgaeGreen

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Posted 07 April 2017 - 09:09 PM

I'm trying to restore my daughter's laptop, which seems to be totally buggered.  It starts; I can login using her username and password; the start screen appears; but no matter what I try to launch, it freezes. I have tried to access "Advanced Settings" and "Reinstall" by typing these into the settings search box, but no matter what I type, no results appear.  I downloaded Rkill and saved it to a USB drive, but this machine won't launch the .exe file.  It won't launch any applications. Task Manager won't launch.

 

If I select restart, the pink screen appears, the spinning dots appear and it displays the word, "Restarting". It stays like that for days without actually restarting.  That's no exaggeration.  I let the machine sit for three days without disturbing it and it never restarted.  Just pink screen and spinning dots.

 

I have no need to save any data on the laptop, I merely wish to restore it to working condition so I can upgrade to Windows 10.  Windows 8 seems to be a real POS.

 

Any help would be a blessing.

 

God, I miss XP.



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#2 JSntgRvr

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Posted 07 April 2017 - 09:26 PM

You need to follow the guide here and post in this forum.


Edited by JSntgRvr, 07 April 2017 - 09:26 PM.

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#3 AlgaeGreen

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Posted 07 April 2017 - 11:53 PM

Thanks for the reply, JSntgRvr. I have re-posted the topic where you suggested.

 

Unfortunately, I cannot run FarBar on the machine in question.  I cannot launch any applications on the machine in question.  I cannot identify any malware or virus that may be present. The machine seems to start normally, but won't run any programs.

 

I can open run window and launch cmd.exe


Edited by AlgaeGreen, 08 April 2017 - 12:17 AM.


#4 JSntgRvr

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Posted 08 April 2017 - 06:15 AM

Hi and welcome. ;)

 

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flash drive into the infected PC.

  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  • Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html



    To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt
  • Select Command Prompt

    Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 


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#5 AlgaeGreen

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Posted 08 April 2017 - 09:43 AM

Dear JSntgRvr,

 

The machine will not boot into Advanced Boot Options using the F8 method on startup, and that's one of the first things I tried when attempting to troubleshoot this laptop. I wanted to boot into Safe Mode but could not.  Also, cannot enter BIOS settings using DELETE key during startup (wanted to change boot device to boot to USB drive).

 

RUN opens by pressing [WINDOWS button] + [R], but when I attempt to execute an application (such as frst64) from the command prompt, spinning doughnut appears when I rest the cursor on the taskbar but nothing else happens. This is the result whenever I attempt to run any program on this machine.  :mellow:

 

BTW, I ran ipconfig /all from the command prompt and it displayed network information normally. Is there something else I can try from the command prompt?

 

Also, there is no optical drive on this machine.


Edited by AlgaeGreen, 08 April 2017 - 10:11 AM.


#6 JSntgRvr

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Posted 08 April 2017 - 01:10 PM

What's the computer's brand?

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#7 AlgaeGreen

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Posted 08 April 2017 - 01:35 PM

ASUS Q200E

 

Intel Core i3

Windows 8

 

I've got a HitmanPro Kickstart USB and can't get that to boot using [SHIFT] + [RESTART].


Edited by AlgaeGreen, 08 April 2017 - 01:41 PM.


#8 JSntgRvr

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Posted 08 April 2017 - 01:39 PM

Take a look:

https://www.asus.com/support/faq/1008250/

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#9 AlgaeGreen

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Posted 08 April 2017 - 01:49 PM

I'll check it out.  If I find something that works, I'll let you know.

Thanks.



#10 JSntgRvr

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Posted 08 April 2017 - 01:59 PM

:thumbup2:


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#11 AlgaeGreen

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Posted 08 April 2017 - 02:43 PM

Nothing works.  Called ASUS support. Her suggestion was to download a USB Windows 8 restore disk from Microsoft. When I told her I was unable to access the BIOS to change boot drive order, she told me I would need to take it to a technician.  :mellow: 



#12 JSntgRvr

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Posted 08 April 2017 - 03:13 PM

See if holding the F2 as demonstrated here helps.


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#13 AlgaeGreen

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Posted 08 April 2017 - 03:22 PM

Yes.  I can access the BIOS that way.  But when I change the boot order to prioritize the USB drive, it still will not run HitmanPro Kickstarter. So I'm assuming it wouldn't run a USB Windows system disk either.  Of course I don't like to assume, but I can't get a straight answer about how to create a Windows 8 USB restore disk.

 

Is there something else I should try in BIOS settings?


Edited by AlgaeGreen, 08 April 2017 - 03:23 PM.


#14 JSntgRvr

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Posted 08 April 2017 - 03:31 PM

Which Operating system is in the computer you are using now?


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#15 AlgaeGreen

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Posted 08 April 2017 - 03:38 PM

Windows 10






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