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22 replies to this topic

#1 Broly

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Posted 05 April 2017 - 01:53 PM

I get this pop-up when i try to run any sort of security and virus blockers. I am at the moment running ESET Online scanner which has been scanning for 14 hours and nearly done. So, I may have downloaded something to get this virus and I noticed when my computer started running very slowly. I opened up the Task manager and saw alot of new processes, ones I've never even seen before. I tried running malware bytes Anti-Rootkit and it started detected viruses very slowly, then it came across a file and detected about 800+ new viruses and completely froze. Right now I don't what to do and I need this computer fixed by today. Some assistance will be very appreciated. I also can't seem to download RKill to provide a log. I don't know if this is the virus' doing or if it is a problem to everyone.


Edited by Broly, 05 April 2017 - 02:12 PM.


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#2 Aura

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Posted 05 April 2017 - 02:12 PM

Hi Broly :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below to run a scan with MBAR. Don't forget to update the database before launching the scan, and once launched, leave MBAR running and do not touch your computer until it is done scanning.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

Once MBAR is done scanning, removing threats and rebooting your computer, go in its MBAR folder, and copy/paste the content of the mbar-log-TODAYS-DATE.txt log in your next reply.

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#3 Broly

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Posted 05 April 2017 - 02:23 PM

Hi Broly :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below to run a scan with MBAR. Don't forget to update the database before launching the scan, and once launched, leave MBAR running and do not touch your computer until it is done scanning.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

Once MBAR is done scanning, removing threats and rebooting your computer, go in its MBAR folder, and copy/paste the content of the mbar-log-TODAYS-DATE.txt log in your next reply.

 

I already had a MBAR running but it froze, you want me to close that one and open another one, correct?



#4 Aura

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Posted 05 April 2017 - 02:25 PM

Yes, as right now the program probably crashed. Running it again, but this time leaving it be should do the trick.

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#5 Broly

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Posted 05 April 2017 - 02:32 PM

Yes, as right now the program probably crashed. Running it again, but this time leaving it be should do the trick.

Ok, its starting to scan right now. The ESET Online Scanner is still scanning. Will that affect it in a bad way?



#6 Aura

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Posted 05 April 2017 - 02:34 PM

You need to shut down any other scanners (as ESET) before launching a scan with MBAR. You should only run one scan at the time.

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#7 Broly

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Posted 05 April 2017 - 02:37 PM

You need to shut down any other scanners (as ESET) before launching a scan with MBAR. You should only run one scan at the time.

Since the ESET Scanner is almost done I will wait until it gets done and then start the MBAR scan up again. I will return when the MBAR scan has completed.



#8 Broly

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Posted 05 April 2017 - 06:40 PM

You need to shut down any other scanners (as ESET) before launching a scan with MBAR. You should only run one scan at the time.

It detected 2142 viruses and froze up. What should I do?



#9 Aura

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Posted 05 April 2017 - 06:51 PM

What froze up, ESET or MBAR?

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#10 Broly

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Posted 05 April 2017 - 06:54 PM

What froze up, ESET or MBAR?

MBAR. I closed ESET because it was taking too long to complete.

EDIT: I looked into the task manager and something called winvmx is using up most of my CPU. I searched it up and it seems I'm not the only one having this problem


Edited by Broly, 05 April 2017 - 06:57 PM.


#11 Aura

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Posted 05 April 2017 - 06:54 PM

Did you let MBAR run with the window open, or did you minimize it and do other stuff in the background?

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#12 Broly

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Posted 05 April 2017 - 06:58 PM

Did you let MBAR run with the window open, or did you minimize it and do other stuff in the background?

I left the window open with nothing but my browser open and I took a nap, when I awoke it was froze.



#13 Aura

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Posted 05 April 2017 - 07:00 PM

Close the browser and try again. I've been told that nothing should run when MBAR is running. If it freezes again, let me know and I'll forward that information to Malwarebytes.

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#14 Broly

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Posted 05 April 2017 - 07:05 PM

Close the browser and try again. I've been told that nothing should run when MBAR is running. If it freezes again, let me know and I'll forward that information to Malwarebytes.

I did some other research and it seemed like someone had the same problem as me, his MBAR kept freezing and all he did was scan 1 check box at a time. Should I do that instead?



#15 Aura

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Posted 05 April 2017 - 07:22 PM

Unlock "Sectors", and leave the other two checked, then run it and see how it goes.

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