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Hard Drive Problems?


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#1 Mike3245

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Posted 28 March 2017 - 11:43 PM

is it a driver by any chance or the way my msconfig is configured or maybe even power plan.

 

if this helps when i checked my pc for corrupt windows installation files it told me it failed to recover some then i checked the errors and you gave me a fix for them but even after when i try check for windows errors it still finds some and cant recover that is why i posted the that log file cbs,  just to see if i missed something and that might have been the reason for the crashes but you said that was already fixed so why wouldf my repair disk keep telling me the errors still exist even after the fix weird?



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#2 Oh My!

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Posted 29 March 2017 - 09:40 AM

Please do these things.

===================================================

Windows Repair (All in One)

--------------------
  • Boot your computer into Safe Mode with Networking
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Download Windows Repair (All in One) and save it to your desktop
  • Close any open windows
  • Right click on the tweaking.com icon and select Run as administrator
  • Continually click Next, then Finish
  • If you are advised a newer version is available click Yes to download the new version
  • Note: If you are unable to complete one of the steps simply continue on with the next step
  • Go to Step 3 and under See if Check Disk is Needed(No Restart Required) click on the Check button:
  • If your see Errors Found On The Drive! Check Disk Is Needed click Open Check Disk At Next Boot
  • Select the /r option and click Add To Next Boot
  • Close the Check Disk (chkdsk) At Next Boot window
  • If errors are found reboot your computer and after chkdsk is finished boot into Safe Mode with Networking and launch Window All in One again
  • Go to Step 4 and click Do It under System File Check
  • Go to Step 5 and click Create under System Restore
  • Go to the Repairs tab
  • Uncheck Automatically Do A Registry Backup then click Open Repairs
  • Leave the default check marks and click Start Repairs
  • Ignore any notice about Desktop Gadgets
  • Click Yes to reboot your computer
  • Hit the Windows Key + E at the same time
  • Navigate to the following file location

For 32 bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
For 64 bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs

  • Please zip and attach the Logs folder to your reply
===================================================

GSmartControl for Windows

-------------------
  • Download GSmartControl for Windows and save it to your desktop
  • Double click gsmartcontrol.exe and follow the prompts to install the program all the way through the Finish button
  • Hit the Windows Key + E at the same time
  • Navigate to and double click the C:\Program Files (86)\gsmartcontrol folder
  • Double click the gsmartcontrol application icon
  • Allow the program to search for and list your hard drive(s)
  • Double click your drive C: drive
  • Go to the PERFORM TESTS tab
  • Make sure that the TEST TYPE is set to SHORT SELF-TEST
  • Click the EXECUTE button
  • After the test completes, click the VIEW OUTPUT button and copy and paste the contents in your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • Windows All in One reports
  • GSmart report

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

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#3 Mike3245

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Posted 30 March 2017 - 04:32 AM

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
 
=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda (SATA 3Gb/s, 4K Sectors)
Device Model:     ST1000DM003-1ER162
Serial Number:    Z4Y6JF0P
LU WWN Device Id: 5 000c50 07afb4d1a
Firmware Version: CC45
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ACS-2 (unknown minor revision code: 0x001f)
Local Time is:    Thu Mar 30 03:24:55 2017 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
 
General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
without error or no self-test has ever 
been run.
Total time to complete Offline 
data collection: (   80) seconds.
Offline data collection
capabilities: (0x73) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine 
recommended polling time: (   1) minutes.
Extended self-test routine
recommended polling time: ( 105) minutes.
Conveyance self-test routine
recommended polling time: (   2) minutes.
SCT capabilities:       (0x1085) SCT Status supported.
 
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   114   095   006    Pre-fail  Always       -       71523720
  3 Spin_Up_Time            0x0003   098   097   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   097   097   020    Old_age   Always       -       3906
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       8
  7 Seek_Error_Rate         0x000f   078   060   030    Pre-fail  Always       -       82035866
  9 Power_On_Hours          0x0032   092   092   000    Old_age   Always       -       7151
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   098   098   020    Old_age   Always       -       2889
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   064   064   000    Old_age   Always       -       36
188 Command_Timeout         0x0032   100   098   000    Old_age   Always       -       2
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   071   058   045    Old_age   Always       -       29 (Min/Max 25/31)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       65
193 Load_Cycle_Count        0x0032   071   071   000    Old_age   Always       -       58301
194 Temperature_Celsius     0x0022   029   042   000    Old_age   Always       -       29 (0 12 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       258097469722132
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       24910953705
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       2836208428549
 
SMART Error Log Version: 1
ATA Error Count: 36 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
 
Error 36 occurred at disk power-on lifetime: 4984 hours (207 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.
 
  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455
 
  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 00 ff ff ff 4f 00   3d+05:19:36.912  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+05:19:36.912  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+05:19:36.912  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+05:19:36.912  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+05:19:36.911  READ FPDMA QUEUED
 
Error 35 occurred at disk power-on lifetime: 4984 hours (207 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.
 
  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: WP at LBA = 0x0fffffff = 268435455
 
  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  61 00 08 ff ff ff 4f 00   3d+05:19:32.364  WRITE FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+05:19:32.359  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+05:19:32.359  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+05:19:32.358  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+05:19:32.358  READ FPDMA QUEUED
 
Error 34 occurred at disk power-on lifetime: 4984 hours (207 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.
 
  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455
 
  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 00 ff ff ff 4f 00   3d+05:00:04.142  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+05:00:04.142  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+05:00:04.142  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+05:00:04.141  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+05:00:04.141  READ FPDMA QUEUED
 
Error 33 occurred at disk power-on lifetime: 4984 hours (207 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.
 
  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455
 
  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 00 ff ff ff 4f 00   3d+04:59:58.981  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+04:59:58.981  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+04:59:58.981  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+04:59:58.981  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+04:59:58.981  READ FPDMA QUEUED
 
Error 32 occurred at disk power-on lifetime: 4982 hours (207 days + 14 hours)
  When the command that caused the error occurred, the device was active or idle.
 
  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455
 
  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 00 ff ff ff 4f 00   3d+03:07:36.437  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+03:07:36.437  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+03:07:36.437  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+03:07:36.437  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   3d+03:07:36.437  READ FPDMA QUEUED
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      7151         -
 
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
-----
 
also don't know if this means anything but whenever my computer boots and enters the windows 7 welcome screen it goes black for a second then back is this normal?
 
p.s whenever i switch between windows 10 and 7 my mouse and keyboard literally don't work for windows 7, i have to go into the bios to disable usb settings to fix it which is weird and then when i use 10 again and go back i have to change usb settings again, it doesn't matter how i change them as long as they are changed in some way or else my windows 7 usb devices wont worked so weird...

Attached Files

  • Attached File  Logs.zip   19.91KB   1 downloads

Edited by Mike3245, 30 March 2017 - 04:42 AM.


#4 Oh My!

Oh My!

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Posted 30 March 2017 - 01:53 PM

Thank you. You may have some hard drive issues. Please do this.

===================================================

CheckDiskGUI

--------------------
  • Download CheckDiskGUI and save it to your desktop
  • Double click the icon and select Run
  • Under the DirtyBit column please let me know if there is any indication of a Dirty Bit
  • Place a check mark in the C: drive box
  • Click Read Only
  • Once completed click File, then Save
  • Save the file to your desktop as CheckDiskGUI (should be default name)
  • Copy and paste the contents of the report in your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • CheckDiskGUI report

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#5 Mike3245

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Posted 30 March 2017 - 07:57 PM

Checkdisk of C: (Read only mode) started !
 
Started on : 2017/03/30 18:49:23
 
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
WARNING! F parameter not specified.
Running CHKDSK in read-only mode.
CHKDSK is verifying files (stage 1 of 3)...
  820480 file records processed. 
File verification completed.
  1000 large file records processed. 
  0 bad file records processed. 
  2 EA records processed. 
  62 reparse records processed. 
CHKDSK is verifying indexes (stage 2 of 3)...
ndex entries processed) 
Index entry WmiApRpl.h in index $I30 of file 684784 is incorrect.
Index entry WmiApRpl.ini in index $I30 of file 684784 is incorrect.
Index entry Network Persistent State in index $I30 of file 742755 is incorrect.
Index entry NETWOR~3 in index $I30 of file 742755 is incorrect.
Index entry Preferences in index $I30 of file 742755 is incorrect.
Index entry PREFER~1 in index $I30 of file 742755 is incorrect.
Index entry Secure Preferences in index $I30 of file 742755 is incorrect.
Index entry SECURE~1 in index $I30 of file 742755 is incorrect.
Index entry TransportSecurity in index $I30 of file 742755 is incorrect.
Index entry TRANSP~1 in index $I30 of file 742755 is incorrect.
Index entry the-real-index in index $I30 of file 745046 is incorrect.
Index entry THE-RE~1 in index $I30 of file 745046 is incorrect.
  930942 index entries processed. 
Index verification completed.
Errors found. CHKDSK cannot continue in read-only mode.
 
Checkdisk of C: (Read only mode) completed !
 
Ended on : 2017/03/30 18:51:36
 
Time elapsed : 133 seconds


#6 Oh My!

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Posted 30 March 2017 - 08:17 PM

Thank you. I am assuming the Dirty Bit was not set. (?)

Under the DirtyBit column please let me know if there is any indication of a Dirty Bit


Please do this now.

===================================================

CheckDiskGUI Fix and Recover

--------------------
  • Launch CheckDiskGUI
  • Place a check mark in the C: drive box
  • Click Fix and Recover
  • Check Yes to schedule the volume to be checked on the next system restart and allow the computer to reboot. The process may take a long time to complete
  • Once completed your computer will automatically restart
  • A message should briefly appear during boot up indicating whether or not the disk is clean
  • Report the results in your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • Results?

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#7 Mike3245

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Posted 31 March 2017 - 04:07 AM

dirty bit says is not dirty 

 

-----

 

and will post results when finished


Edited by Mike3245, 31 March 2017 - 04:08 AM.


#8 Mike3245

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Posted 31 March 2017 - 07:50 AM

i wasnt with my pc in time to see the results how do i find them?



#9 Oh My!

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Posted 31 March 2017 - 09:45 AM

Greetings.

Thanks for the Dirty Bit information.

Run the first CheckDiskGUI again and post those results.


Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#10 Mike3245

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Posted 01 April 2017 - 07:12 PM

Started on : 2017/04/01 18:05:58
 
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
WARNING! F parameter not specified.
Running CHKDSK in read-only mode.
CHKDSK is verifying files (stage 1 of 3)...
  820480 file records processed. 
File verification completed.
  1002 large file records processed. 
  0 bad file records processed. 
  2 EA records processed. 
  62 reparse records processed. 
CHKDSK is verifying indexes (stage 2 of 3)...
Index entry Preferences in index $I30 of file 742755 is incorrect.
Index entry PREFER~1 in index $I30 of file 742755 is incorrect.
  931190 index entries processed. 
Index verification completed.
Errors found. CHKDSK cannot continue in read-only mode.
 
Checkdisk of C: (Read only mode) completed !
 
Ended on : 2017/04/01 18:08:18
 
Time elapsed : 140 seconds


#11 Oh My!

Oh My!

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Posted 01 April 2017 - 09:51 PM

Looks like we are still having issues. Please do this.

===================================================

CHKDSK /R Event Viewer logs

--------------------
  • Press windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Type eventvwr.msc and press Enter
  • On the left side double click Windows logs to expand it
  • Left click on Application
  • Under Actions on the right side click Filter Current Log...
  • In Event Level: check Critical and Warning
  • In Event Sources click the down arrow the check the following:

Chkdsk
Wininit
Winlogon

  • Click the down arrow again to close the drop down list
  • Click OK
  • Click Save Filtered Log File As...
  • Save the file on your Desktop as EventVwr
  • If necessary simply click OK on the Display Information window
  • Upload the EventVwr file here
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • Eventvwr report

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#12 Mike3245

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Posted 02 April 2017 - 02:00 AM

i posted this on the link you gave me as well for some reason i didn't get any chkdsk logs 

Attached Files



#13 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 02 April 2017 - 02:26 PM

Greetings,

There are some values in your GSmart report that raise some concern about the health of your drive. I am not an expert in hardware issues and whereas in some cases it is obvious to me whether or not a drive is good/bad, in your case I am not sure. There are 2 Values of concern:

5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 8
187 Reported_Uncorrect 0x0032 064 064 000 Old_age Always - 36

However, there are other important values that look fine:

197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0

Based on the above, and the fact there are still chkdsk errors, my recommendation would be for you to ask for assistance in the Internal Hardware Forum where then possess more expertise in this area. Your computer is not infected, which is the focus of this particular Forum.
Gary
 
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#14 Mike3245

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Posted 02 April 2017 - 08:31 PM

Ok are you able to transfer this topic to that forum for me?

#15 hamluis

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Posted 05 April 2017 - 11:55 AM

I've removed the major portion of this topic that related to malware and closed/moved that portion back to the Malware Removal Logs forum.  We will go forward with the possible hard drive problem...in this topic.  Please do the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis






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