My laptop was hit by a ransomware virus yesterday. unfortunately I had not backed up my computer for a couple of months now. It posted a ransomware threat on my screen so I immediately shut the laptop off thinking that might stop the harm but it didn't..By then the virus did not lock the computer but it slowed it down tremendously.
After two trials to reboot I decided to refresh the computer so my apps were gone.
When I rebooted I saw my files were still there so I backed the main files onto an external drive.
I tried to open my files but all my MS Office 2010 files and pdf files would not open while the Word files would open into unreadable junk and when checking their properties they were missing the Custom tab. The open & repair option did not work neither. My AutoCAD files were not infected initially but I started seeing signs of infection later on.
When scanning for Malware I found two Ransom.Cerber files. Then I found more PUP files and when scanned by AVG i found Win32:Malware-gen.
I am still trying to clean my computer but extremely worried that my files are lost. Would anyone have answer on how to completely clean the computer and retrieve the files?
I would appreciate some advice on this matter?
Edited by Chris Cosgrove, 05 April 2017 - 05:49 PM.
Moved from Introductions to Ransomware support