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iTunes could not connect to the iTunes store


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#1 Treebeard1

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Posted 04 April 2017 - 10:19 PM

iTunes hasn't been connecting to the internet, but my computer definitely has a working connection. I ran a connectivity diagnostics test with the results posted below. My iphone 6 also won't connect to iTunes as the AMDS will not automatically activate, despite following all walkthroughs I've found online.

 

Any help with both of these issues is appreciated.

 

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Folio 13 Notebook PC
iTunes 12.4.1.6
QuickTime not available
FairPlay 2.10.6
Apple Application Support 4.3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 9.3.0.15
Apple Mobile Device Driver 1.67.0.0
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
 
iTunes Serial Number 000000005B96AB8C
 
Current user is not an administrator.
The current local date and time is 2017-04-05 13:25:42.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
 
Video Display Information
 
Intel Corporation, Intel® HD Graphics Family
 
 
**** External Plug-ins Information ****
 
No external plug-ins installed.
 
**** Network Connectivity Tests ****
 
Network Adapter Information
 
Adapter Name: {89379C62-5AD9-4EFC-9DD0-4CDDFE0684FE}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
 
Lease Expires: Thu Jan 01 11:00:00 1970
 
DNS Servers:
 
Adapter Name: {07F20601-0C1A-43C8-A902-19912FC65B7A}
Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
 
Lease Expires: Thu Jan 01 11:00:00 1970
 
DNS Servers:
 
Adapter Name: {6E4AD94C-4FEC-4428-82F0-143453C5748B}
Description: Bluetooth Personal Area Network
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
 
Lease Expires: Thu Jan 01 11:00:00 1970
 
DNS Servers:
 
Adapter Name: {50792668-F59E-412C-A0DF-36B8892674B5}
Description: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
IP Address: 192.168.1.16
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Apr 05 10:32:54 2017
 
Lease Expires: Thu Jan 01 11:00:00 1970
 
DNS Servers: 192.168.1.1
 
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
 
Firewall Information
 
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
 
Connection attempt to Apple web site was unsuccessful.
The network connection could not be established.
Basic connection to the store failed.
The network connection could not be established.
Connection attempt to Gracenote server was successful.
The network connection could not be established.
Last successful iTunes Store access was 2016-03-25 12:53:20.
 
 
**** Device Connectivity Tests ****
 
iPodService 12.4.1.6 (x64) is currently running.
iTunesHelper 12.4.1.6 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently not running.
 
Universal Serial Bus Controllers:
 
Fresco Logic xHCI (USB3) Controller FL1009 Series. Device is working properly.
Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
 
No FireWire (IEEE 1394) Host Controller found.
 
Most Recent Devices Not Currently Connected:
 
iPod touch (4th generation) running firmware version 6.1.3
Serial Number: C3LJJYZTF96T
 
iPhone 4 (GSM) running firmware version 7.0
Serial Number: C37G7XCGDP0N
 
iPad 2 running firmware version 9.0
Serial Number: DLXGF89RDFJ0
 
**** Device Sync Tests ****
 
No iPod, iPhone, or iPad found.

Edited by Al1000, 05 April 2017 - 02:30 AM.
moved from Apple iOS


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#2 smax013

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Posted 04 April 2017 - 10:37 PM

Have you checked Apple's status page for your country?

http://www.apple.com/support/systemstatus/

Have you tried rebooting your modem and/or router? And tried rebooting your computer and iPhone?

#3 smax013

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Posted 04 April 2017 - 10:40 PM

Have you checked Apple's status page for your country?

http://www.apple.com/support/systemstatus/

Have you tried rebooting your modem and/or router? And tried rebooting your computer and iPhone?


Oh, and have you done any malware/anti-virus scans?

#4 Treebeard1

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Posted 04 April 2017 - 10:44 PM

System status says all services are operating normally.

Malware & anti-virus scans don't show anything either.

Modem/Computer/Router all rebooted and nothing has changed.



#5 smax013

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Posted 04 April 2017 - 10:48 PM

Do you get the same issue with the iPhone whether on WiFi or cellular data?

For the computer, have you tried re-installing iTunes?

#6 smax013

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Posted 04 April 2017 - 10:52 PM

Oh, and when you went to the status page did you make sure it was set to the correct country? It defaults to the US for me. I am not sure if it will always default to the country your are in with the link I provided.

FWIW, I did check both New Zealand and Australia (you appear to be somewhere out that way based upon what is shown as your local time) and they both were up and running.




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