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Fresh installed windows 7, got the drivers. Computer running oddly slow.


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11 replies to this topic

#1 TOMIS13LACK

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Posted 04 April 2017 - 06:06 PM

Had a laptop for ~2 years. I decided to reinstall windows 7 on it. I went to dell and got the drivers from this specific device and installed all of the important and recommended drivers. I updated windows using wsus offline. The computer is unable to run some games that it could before the installation. The CPU fan DID fail, but i checked the temps and it doesnt go over 50 C when running these games. Afterwards, i used an external fan that did help with the moderate temps, but still no noticeable results. Any help?

 

Dell inspiron 15


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#2 hamluis

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Posted 04 April 2017 - 07:27 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 TOMIS13LACK

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Posted 04 April 2017 - 08:15 PM

MiniToolBox by Farbar Version: 17-06-2016
Ran by Tom (administrator) on 04-04-2017 at 21:11:20
Running from "C:\Users\Tom\Downloads"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Model: Inspiron 3541 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/04/2017 08:58:17 PM) (Source: Application Hang) (User: )
Description: The program hl2.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1cf4
Start Time: 01d2ada7a8223469
Termination Time: 53
Application Path: C:\Program Files (x86)\Steam\steamapps\common\GarrysMod\hl2.exe
Report Id: ed178a01-199a-11e7-95f7-c03896036d0a

Error: (04/03/2017 09:31:36 PM) (Source: Application Hang) (User: )
Description: The program hl2.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1c24
Start Time: 01d2ace3275cc5e0
Termination Time: 83
Application Path: C:\Program Files (x86)\Steam\steamapps\common\GarrysMod\hl2.exe
Report Id: 6abfb5c4-18d6-11e7-95f7-c03896036d0a

Error: (04/03/2017 06:23:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmpnetwk.exe, version: 12.0.7601.17514, time stamp: 0x4ce7ae7f
Faulting module name: amdocl64.dll, version: 10.0.1359.5, time stamp: 0x538df86f
Exception code: 0xc0000005
Fault offset: 0x00000000002846c1
Faulting process id: 0x107c
Faulting application start time: 0xwmpnetwk.exe0
Faulting application path: wmpnetwk.exe1
Faulting module path: wmpnetwk.exe2
Report Id: wmpnetwk.exe3

Error: (04/02/2017 05:45:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: BtvStack.exe, version: 8.0.1.314, time stamp: 0x52cd12be
Faulting module name: ModuleManager.dll, version: 8.0.1.314, time stamp: 0x52cd1234
Exception code: 0xc000041d
Fault offset: 0x0000000000004935
Faulting process id: 0xa08
Faulting application start time: 0xBtvStack.exe0
Faulting application path: BtvStack.exe1
Faulting module path: BtvStack.exe2
Report Id: BtvStack.exe3

Error: (04/02/2017 05:44:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: BtvStack.exe, version: 8.0.1.314, time stamp: 0x52cd12be
Faulting module name: ModuleManager.dll, version: 8.0.1.314, time stamp: 0x52cd1234
Exception code: 0xc0000005
Fault offset: 0x0000000000004935
Faulting process id: 0xa08
Faulting application start time: 0xBtvStack.exe0
Faulting application path: BtvStack.exe1
Faulting module path: BtvStack.exe2
Report Id: BtvStack.exe3

Error: (03/27/2017 09:11:14 PM) (Source: Application Hang) (User: )
Description: The program UNKNOWN version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 15e0
Start Time: 01d2a75f748984ab
Termination Time: 152
Application Path: UNKNOWN
Report Id: 6a4d7383-1353-11e7-95f7-c03896036d0a

Error: (03/27/2017 07:48:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/26/2017 02:08:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/22/2017 02:57:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/15/2017 03:30:10 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (04/03/2017 06:23:34 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (03/27/2017 07:46:26 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:39:20 AM on ‎3/‎27/‎2017 was unexpected.

Error: (03/26/2017 02:00:45 PM) (Source: Service Control Manager) (User: )
Description: The Media Center Extender Service service failed to start due to the following error: %%1290 = The service start failed since one or more services in the same process have an incompatible service SID type setting. A service with restricted service SID type can only coexist in the same process with other services with a restricted SID type. If the service SID type for this service was just configured, the hosting process must be restarted in order to start this service.

Error: (03/26/2017 01:59:02 PM) (Source: Service Control Manager) (User: )
Description: The Media Center Extender Service service failed to start due to the following error: %%1290 = The service start failed since one or more services in the same process have an incompatible service SID type setting. A service with restricted service SID type can only coexist in the same process with other services with a restricted SID type. If the service SID type for this service was just configured, the hosting process must be restarted in order to start this service.

Error: (03/26/2017 01:58:43 PM) (Source: Service Control Manager) (User: )
Description: The Media Center Extender Service service failed to start due to the following error: %%1290 = The service start failed since one or more services in the same process have an incompatible service SID type setting. A service with restricted service SID type can only coexist in the same process with other services with a restricted SID type. If the service SID type for this service was just configured, the hosting process must be restarted in order to start this service.

Error: (03/26/2017 01:47:48 PM) (Source: Service Control Manager) (User: )
Description: The Media Center Extender Service service failed to start due to the following error: %%1290 = The service start failed since one or more services in the same process have an incompatible service SID type setting. A service with restricted service SID type can only coexist in the same process with other services with a restricted SID type. If the service SID type for this service was just configured, the hosting process must be restarted in order to start this service.

Error: (03/26/2017 01:45:58 PM) (Source: Service Control Manager) (User: )
Description: The Media Center Extender Service service failed to start due to the following error: %%1290 = The service start failed since one or more services in the same process have an incompatible service SID type setting. A service with restricted service SID type can only coexist in the same process with other services with a restricted SID type. If the service SID type for this service was just configured, the hosting process must be restarted in order to start this service.

Error: (03/26/2017 01:43:56 PM) (Source: Service Control Manager) (User: )
Description: The Media Center Extender Service service failed to start due to the following error: %%1290 = The service start failed since one or more services in the same process have an incompatible service SID type setting. A service with restricted service SID type can only coexist in the same process with other services with a restricted SID type. If the service SID type for this service was just configured, the hosting process must be restarted in order to start this service.

Error: (03/26/2017 01:41:04 PM) (Source: Service Control Manager) (User: )
Description: The Media Center Extender Service service failed to start due to the following error: %%1290 = The service start failed since one or more services in the same process have an incompatible service SID type setting. A service with restricted service SID type can only coexist in the same process with other services with a restricted SID type. If the service SID type for this service was just configured, the hosting process must be restarted in order to start this service.

Error: (03/26/2017 01:39:49 PM) (Source: Service Control Manager) (User: )
Description: The Media Center Extender Service service failed to start due to the following error: %%1290 = The service start failed since one or more services in the same process have an incompatible service SID type setting. A service with restricted service SID type can only coexist in the same process with other services with a restricted SID type. If the service SID type for this service was just configured, the hosting process must be restarted in order to start this service.

Microsoft Office Sessions:
=========================
Error: (04/04/2017 08:58:17 PM) (Source: Application Hang)(User: )
Description: hl2.exe0.0.0.01cf401d2ada7a822346953C:\Program Files (x86)\Steam\steamapps\common\GarrysMod\hl2.exeed178a01-199a-11e7-95f7-c03896036d0a

Error: (04/03/2017 09:31:36 PM) (Source: Application Hang)(User: )
Description: hl2.exe0.0.0.01c2401d2ace3275cc5e083C:\Program Files (x86)\Steam\steamapps\common\GarrysMod\hl2.exe6abfb5c4-18d6-11e7-95f7-c03896036d0a

Error: (04/03/2017 06:23:22 PM) (Source: Application Error)(User: )
Description: wmpnetwk.exe12.0.7601.175144ce7ae7famdocl64.dll10.0.1359.5538df86fc000000500000000002846c1107 c01d2a75472705397C:\Program Files\Windows Media Player\wmpnetwk.exeC:\Windows\system32\amdocl64.dll24f93f40-18bc-11e7-95f7-c03896036d0a

Error: (04/02/2017 05:45:11 PM) (Source: Application Error)(User: )
Description: BtvStack.exe8.0.1.31452cd12beModuleManager.dll8.0.1.31452cd1234c000041d0000000000004935a080 1d2a7545e729410C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exeC:\Program Files (x86)\Dell Wireless\Bluetooth Suite\ModuleManager.dlla52e6df2-17ed-11e7-95f7-c03896036d0a

Error: (04/02/2017 05:44:55 PM) (Source: Application Error)(User: )
Description: BtvStack.exe8.0.1.31452cd12beModuleManager.dll8.0.1.31452cd1234c00000050000000000004935a0801d2a 7545e729410C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exeC:\Program Files (x86)\Dell Wireless\Bluetooth Suite\ModuleManager.dll9bb5d262-17ed-11e7-95f7-c03896036d0a

Error: (03/27/2017 09:11:14 PM) (Source: Application Hang)(User: )
Description: UNKNOWN0.0.0.015e001d2a75f748984ab152UNKNOWN6a4d7383-1353-11e7-95f7-c03896036d0a

Error: (03/27/2017 07:48:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/26/2017 02:08:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/22/2017 02:57:21 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/15/2017 03:30:10 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

=========================== Installed Programs ============================
AMD Catalyst Install Manager (HKLM\...\{4CD0E9CC-42B4-36B7-6FA1-424ED32D4AF3}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Bat To Exe Converter version 2.4.8 (HKLM\...\{60C29EC2-33E8-45EE-87E4-31FA3E35C539}_is1) (Version: 2.4.8 - Fatih Kodak)
Bloons TD Battles (HKLM\...\Steam App 444640) (Version: - Ninja Kiwi)
Borderlands (HKLM\...\Steam App 8980) (Version: - Gearbox Software)
Borderlands 2 (HKLM\...\Steam App 49520) (Version: - Gearbox Software)
CCleaner (HKLM\...\CCleaner) (Version: 5.27 - Piriform)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 19.0.9.4 - Synaptics Incorporated)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
FileZilla Client 3.24.1 (HKLM-x32\...\FileZilla Client) (Version: 3.24.1 - Tim Kosse)
Floris Mod Pack 2.54 (HKLM-x32\...\Floris Mod Pack_is1) (Version: - )
Garry's Mod (HKLM\...\Steam App 4000) (Version: - Facepunch Studios)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 57.0.2987.133 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
HiPatch (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF000}) (Version: 5.1.1.0 - Hi-Rez Studios)
Hi-Rez Studios Authenticate and Update Service (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF1FC}) (Version: 3.0.0.0 - Hi-Rez Studios)
Kingdoms (HKLM\...\Steam App 409590) (Version: - Max Peskov)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Mount & Blade: Warband (HKLM\...\Steam App 48700) (Version: - TaleWorlds Entertainment)
Mozilla Firefox 52.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 52.0 (x86 en-US)) (Version: 52.0 - Mozilla)
Notepad++ (64-bit x64) (HKLM\...\Notepad++) (Version: 7.3.3 - Notepad++ Team)
NVIDIA PhysX v8.10.29 (HKLM-x32\...\{D56B0E27-4A3E-46C9-B5C1-D93D580C099C}) (Version: 8.10.29 - NVIDIA Corporation)
OEM Application Profile (HKLM-x32\...\{8F92E0CF-620B-5C20-F292-59C93567B06D}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.314 - Qualcomm Atheros Communications)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9600.39054 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 7.78.1218.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7161 - Realtek Semiconductor Corp.)
SmartClose 1.3 (HKLM-x32\...\SmartClose.{7F22CBCB-92B5-4F5D-9A34-BB690215BEF2}_is1) (Version: 1.3 - BM-productions)
SMITE (HKLM\...\Steam App 386360) (Version: - Hi-Rez Studios)
Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)
STAR WARS™ Battlefront™ II (HKLM\...\Steam App 6060) (Version: - Pandemic Studios)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
TeamViewer 12 (HKLM-x32\...\TeamViewer) (Version: 12.0.75813 - TeamViewer)
The Binding of Isaac: Rebirth (HKLM\...\Steam App 250900) (Version: - Nicalis, Inc.)
Totally Accurate Battle Zombielator (HKLM\...\Steam App 615000) (Version: - )
WinRAR 5.40 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)

========================= Memory info: ===================================
Percentage of memory in use: 74%
Total physical RAM: 3512.49 MB
Available physical RAM: 895.35 MB
Total Virtual: 7547.45 MB
Available Virtual: 3721.76 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:455.99 GB) (Free:331.45 GB) NTFS

========================= Users: ========================================
User accounts for \\TOM-PC

Administrator Guest Mcx1-TOM-PC
Tom


**** End of log ****


http://speccy.piriform.com/results/RCz2lnNQXBxSj1Oy7HpiDra


Edited by hamluis, 05 April 2017 - 07:31 AM.

ooh, i have a signature


#4 hamluis

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Posted 05 April 2017 - 08:11 AM

10GB partition (no drive letter) on hard drive...do you know what that might be?

 

No AV installed.

 

No apparent hardware problems.

 

Event Viewer reference to "unknown" program...would have me thinking "malware".

 

System has problems with Steam apps.  I would try uninstalling/reinstalling.

 

Did you download your drivers from the Dell website?  Which ones did you install?

 

Louis



#5 Allan

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Posted 05 April 2017 - 08:15 AM

Please look in device manager. Are there any yellow or red symbols? Is it possible you did not install the chipset driver?


Edited by Allan, 05 April 2017 - 08:16 AM.


#6 TOMIS13LACK

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Posted 05 April 2017 - 10:40 AM

10GB partition (no drive letter) on hard drive...do you know what that might be?

 

No AV installed.

 

No apparent hardware problems.

 

Event Viewer reference to "unknown" program...would have me thinking "malware".

 

System has problems with Steam apps.  I would try uninstalling/reinstalling.

 

Did you download your drivers from the Dell website?  Which ones did you install?

 

Louis

 

The 10gb part is just storage that i wanted to seperate from my cpart

 

event viewer is not referring to malware

 

There is an AV but windows doesnt recognize it or something. It is the free version of malwarebytes (From their website)

 

problems with steam apps were forced. I have intentionally caused most (if not all) of those problems. The only problems that are actually present is less than 5 fps at absolute lowest settings

 

I did install from dell website. I put in the express number and it listed the exact drivers with that computer

 

 

Please look in device manager. Are there any yellow or red symbols? Is it possible you did not install the chipset driver?

 

All drivers were successfully installed, device manager is not showing any problems. Chipset driver was the first thing I installed. This was followed by network then video then others.


Edited by TOMIS13LACK, 05 April 2017 - 10:44 AM.

ooh, i have a signature


#7 Allan

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Posted 05 April 2017 - 10:45 AM

Okay. BTW, MalwareBytes is not an anti virus app and the free version does not run as a resident app - only as an on demand scanner. I strongly urge you to download and install an anti virus app.

 

I didn't want to interrupt hamluis while he was assisting you, just wanted to check on the above. But one or two other questions please - your first post says the laptop won't run the games..... exactly what happens when you try? And why did you reinstall the OS?


Edited by Allan, 05 April 2017 - 10:49 AM.


#8 hamluis

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Posted 05 April 2017 - 10:56 AM

The version of Malwarebytes which states that is replaces your AV program...is 3.0.  Which is not the version you reflect as installed, since there is nothing indicating that any version of Malwarebytes is installed.

 

In order for a partition to be created and used as storage...it must have a drive letter assigned.

 

I'm done.

 

Louis



#9 TOMIS13LACK

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Posted 05 April 2017 - 03:32 PM

You are incorrect. You can create a partition, assign a letter use as storage then remove the letter. That is what had been done. And as for the malwarebytes thing, i was mistaken. I was using a portable malwarebytes antirootkit. This meaning that it was not installed, but it is present and had been run.


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#10 TOMIS13LACK

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Posted 05 April 2017 - 03:34 PM

Okay. BTW, MalwareBytes is not an anti virus app and the free version does not run as a resident app - only as an on demand scanner. I strongly urge you to download and install an anti virus app.

 

I didn't want to interrupt hamluis while he was assisting you, just wanted to check on the above. But one or two other questions please - your first post says the laptop won't run the games..... exactly what happens when you try? And why did you reinstall the OS?

 

 

 

i apologize for the ambiguity. When i said "cannot run the game" I meant that it CAN run it but it is not playable due to low frames, etc.

 

I reinstalled the OS for no reason other than to remove clutter. A fresh install seemed unnecessary, but i felt like doing it just because


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#11 Allan

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Posted 05 April 2017 - 04:54 PM

I'm not a fan of reinstalling Operating Systems for ANY reason other than absolute necessity - but okay, that's me :)

 

Did you get the display adapter driver from the Dell site also? I ask, because ALL laptop drivers should be downloaded only from the website of the laptop manufacturer. If you got the driver from any other location that might be your problem. If you did get the driver from Dell, I'm not sure what else the issue might me. New install, correct drivers.... sorry - hopefully someone else will have some thoughts.



#12 TOMIS13LACK

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Posted 05 April 2017 - 05:36 PM

I have downloaded all drivers. I specifically put in my express code for the exact drivers that work for this one. I do hope someone else has some thoughts. Thanks anyway.


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