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Hijackthis analysis please


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7 replies to this topic

#1 turbousa999

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Posted 04 April 2017 - 01:20 PM

Attached File  SlimCleaner_hijack 04032017.txt   1.03MB   6 downloads



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#2 nasdaq

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Posted 05 April 2017 - 08:59 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Simcleaner is a rogue program and should be removed.
https://forums.malwarebytes.com/topic/189407-removal-instructions-for-driverupdate/

===

Please download Malwarebytes Anti-Malware from here
  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.

Let me know what problems persists.

#3 turbousa999

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Posted 05 April 2017 - 10:46 PM

Attached File  Addition.txt   41.66KB   1 downloadsAttached File  AdwCleanerC0.txt   2.61KB   1 downloadsAttached File  FRST.txt   90.55KB   1 downloadsAttached File  malwarebytes report.txt   1.03KB   1 downloads



#4 nasdaq

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Posted 06 April 2017 - 07:39 AM



Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.


Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

GroupPolicy: Restriction ? <======= ATTENTION
CHR Extension: (Avast SafePrice) - C:\Users\Win7 User\AppData\Local\Google\Chrome\User Data\Default\Extensions\eofcbnmajmjmplflapaojjnihcjkigck [2017-03-21]
CHR Extension: (Avast Online Security) - C:\Users\Win7 User\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki [2017-03-08]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Win7 User\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-03-21]
CHR Extension: (Chrome Media Router) - C:\Users\Win7 User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-03-23]
CHR HKLM\...\Chrome\Extension: [eofcbnmajmjmplflapaojjnihcjkigck] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM\...\Chrome\Extension: [flliilndjeohchalpbbcdekjklbdgfkk] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx <not found>
U3 idsvc; no ImagePath
S3 PTUMLRMNET; \SystemRoot\System32\drivers\PTUMLRMNET.sys [X]
S3 sxuptp; \SystemRoot\System32\drivers\sxuptp.sys [X]
Task: {18ADFD8E-5F84-4111-9127-BB568BE99813} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {1FDCFF15-FCE6-4A84-8186-AA82420EC932} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {6088BFB0-3E9A-4139-9F59-5D998250B0C2} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {9F99D0A9-462A-4305-A54F-5F38128FBF7A} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {BBE72D26-E0A3-4553-8AD9-0345841A3387} - \Microsoft\Windows\Setup\gwx\rundetector -> No File <==== ATTENTION

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Please let me know what problem persists with this computer.

#5 turbousa999

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Posted 08 April 2017 - 12:25 PM

Attached File  Fixlog.txt   6.41KB   1 downloads



#6 nasdaq

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Posted 08 April 2017 - 12:56 PM

Any remaining issues?

#7 turbousa999

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Posted 08 April 2017 - 02:16 PM

Not that I am aware of. Should I continue to use CCleaner and Glary Utilities for periodic up-keep? I use Malwarebytes and Malware Hunter every two weeks or so...



#8 nasdaq

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Posted 09 April 2017 - 07:18 AM



Should I continue to use CCleaner and Glary Utilities for periodic up-keep? I use Malwarebytes and Malware Hunter every two weeks or so...

Unless you use your computer extensively I would clean it every month.

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===




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