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Problems with wifi/network card after clean installation


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#1 paperwhite

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Posted 04 April 2017 - 12:30 PM


I recently had a problem with a failing SSD drive. After replacing the drive and doing a clean installation of Windows 8.1, the computer works fine. Except, I seem to have problems with my network card. There's no wifi connectivity, and the network card does not even show up in Device Manager. (See Screenshot) . I have never had problems with this before, so it's clearly related to either the new hard drive or the clean installation of windows.
 
My laptop is an MSI GS70 2QE, the wireless card is a Killer Wireless -m/a/ac 1525, see more detailed System info here
 
The wifi did work twice even after the clean installation ,see screenshot here showing device manager at a time when it worked. First, it started to work after updating the chipset drivers I think, the second time it was hard to localise why it started working since I tried so many different things before reboot. The thing is, both of these times, the wifi was working without any problems whatsoever for a long time, but as soon as I put my computer to sleep the network card was disabled again.
 
What I've tried so far:
 
- Reinstalling the drivers, but unsurprisingly that didn't help since it doesn't even recognize the laptop card. I also performed a driver scan with DriverTalent and Intel utility and updated the missing ones, 
 
- Since I recently opened up the case to insert the new SSD, I might have acidentally done something with the network card as well. However, the SSD-installing was so fast and easy, so I doubt it, and when I opened up my computer to check, the network card seems to be stable and fastened with a screw  (see picture).
 
- As far as I know, my laptop does not have a hotkey for switching on/off wi-fi(see keyboard layout), but I've tried Fn+F8 since I know other MSi-models have that hotkey. 
 
I really don't know what to do at this point, so if anyone has any suggestions I would appreciate it a lot.

 



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#2 JohnC_21

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Posted 04 April 2017 - 12:42 PM

It looks like you still have two devices needing drivers. I would download the chipset driver and see if the Wifi card appears again in Device Manager. Even if you turned off Wifi the card should still appear in Device Manager.



#3 hamluis

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Posted 04 April 2017 - 12:43 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#4 paperwhite

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Posted 04 April 2017 - 01:01 PM

Ok, so here is what I got from MiniToolBox (sorry for long post, I deleted a large chunk of text starting with "<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope" since it wa extremely long. If you think it's valuable, I can upload it as a separate text file though.



MiniToolBox by Farbar  Version: 17-06-2016
Ran by ******** (administrator) on 04-04-2017 at 20:51:31
Running from "C:\Users\**********\Desktop"
Microsoft Windows 8.1  (X64)
Model: GS70 2QE Manufacturer: Micro-Star International Co., Ltd.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/04/2017 08:05:57 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (04/04/2017 08:02:16 PM) (Source: Desktop Window Manager) (User: )
Description: The Desktop Window Manager has encountered a fatal error (0x8898008d)
 
Error: (04/04/2017 09:39:35 AM) (Source: Application Error) (User: )
Description: Faulting application name: mmc.exe, version: 6.3.9600.17415, time stamp: 0x54504e26
Faulting module name: ntdll.dll, version: 6.3.9600.17415, time stamp: 0x5450559e
Exception code: 0xc0000374
Fault offset: 0x00000000000f1340
Faulting process id: 0x12a4
Faulting application start time: 0xmmc.exe0
Faulting application path: mmc.exe1
Faulting module path: mmc.exe2
Report Id: mmc.exe3
Faulting package full name: mmc.exe4
Faulting package-relative application ID: mmc.exe5
 
Error: (04/04/2017 08:59:17 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Axel)
Description: Activation of app Microsoft.Reader_8wekyb3d8bbwe!Microsoft.Reader failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (04/03/2017 09:03:21 AM) (Source: MsiInstaller) (User: Axel)
Description: Product: Qualcomm Atheros Network Manager -- Error 1706. No valid source could be found for product Qualcomm Atheros Network Manager.  The Windows Installer cannot continue.
 
Error: (04/03/2017 09:02:09 AM) (Source: Microsoft-Windows-RestartManager) (User: Axel)
Description: Application or service 'Killer Service V2' could not be restarted.
 
Error: (04/02/2017 05:15:59 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x80072EE7
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=c7c00280-b24d-4e82-89ca-4f1288eb1d9e;NotificationInterval=1440;Trigger=NetworkAvailable
 
Error: (04/02/2017 05:15:59 PM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of End User License failed. hr=0x80072EE7
Sku Id=c7c00280-b24d-4e82-89ca-4f1288eb1d9e
 
Error: (04/02/2017 05:15:59 PM) (Source: Software Protection Platform Service) (User: )
Description: License acquisition failure details. 
hr=0x80072EE7
 
Error: (04/02/2017 05:15:59 PM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of End User License failed. hr=0x80072EE7
Sku Id=c7c00280-b24d-4e82-89ca-4f1288eb1d9e
 
System errors:
=============
Error: (04/04/2017 07:20:11 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070057: Microsoft.ZuneMusic.
 
Error: (04/04/2017 07:19:37 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070057: Microsoft.Office.OneNote.
 
Error: (04/04/2017 06:50:31 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:25:00 PM on ‎4/‎4/‎2017 was unexpected.
 
Error: (04/04/2017 06:45:17 PM) (Source: DCOM) (User: Axel)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (04/04/2017 06:44:47 PM) (Source: DCOM) (User: Axel)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (04/04/2017 06:44:20 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
 
Error: (04/04/2017 06:44:18 PM) (Source: Microsoft-Windows-NDIS) (User: )
Description: Miniport Killer Wireless-n/a/ac 1525 Wireless Network Adapter, {AC639DBB-2800-4EA5-81EF-3BA3413BB697}, had event 74
 
Error: (04/04/2017 05:52:59 PM) (Source: DCOM) (User: Axel)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}
 
Error: (04/04/2017 05:52:59 PM) (Source: DCOM) (User: Axel)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}
 
Error: (04/04/2017 05:28:11 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073cf1: Microsoft.ZuneMusic.
 
Microsoft Office Sessions:
=========================
Error: (04/04/2017 08:05:57 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (04/04/2017 08:02:16 PM) (Source: Desktop Window Manager)(User: )
Description: 0x8898008d
 
Error: (04/04/2017 09:39:35 AM) (Source: Application Error)(User: )
Description: mmc.exe6.3.9600.1741554504e26ntdll.dll6.3.9600.174155450559ec000037400000000000f134012a401d2a 61c35b69cdC:\Windows\system32\mmc.exeC:\Windows\SYSTEM32\ntdll.dll48e69618-1955-11e7-8273-000000005aad
 
Error: (04/04/2017 08:59:17 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: Axel)
Description: Microsoft.Reader_8wekyb3d8bbwe!Microsoft.Reader-2144927141
 
Error: (04/03/2017 09:03:21 AM) (Source: MsiInstaller)(User: Axel)
Description: Product: Qualcomm Atheros Network Manager -- Error 1706. No valid source could be found for product Qualcomm Atheros Network Manager.  The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (04/03/2017 09:02:09 AM) (Source: Microsoft-Windows-RestartManager)(User: Axel)
Description: 0KillerService.exeKiller Service V203026217815160
 
Error: (04/02/2017 05:15:59 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072EE7RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=c7c00280-b24d-4e82-89ca-4f1288eb1d9e;NotificationInterval=1440;Trigger=NetworkAvailable
 
Error: (04/02/2017 05:15:59 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072EE7c7c00280-b24d-4e82-89ca-4f1288eb1d9e
 
Error: (04/02/2017 05:15:59 PM) (Source: Software Protection Platform Service)(User: )
 
Error: (04/02/2017 05:15:59 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072EE7c7c00280-b24d-4e82-89ca-4f1288eb1d9e
 
CodeIntegrity Errors:
===================================
  Date: 2017-04-04 18:44:20.701
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Windows\System32\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
=========================== Installed Programs ============================
. . (HKLM\...\{12B07FF1-29CB-45AC-B493-1DB88BE717BD}) (Version: 7.1 - Intel) Hidden
. . . (HKLM-x32\...\{C01175B6-6575-4526-A55B-2BC2F10BA083}) (Version: 2.7.2.4 - Intel) Hidden
Driver Talent (HKLM-x32\...\{29FE44D7-BC89-4188-8B0E-F6BA073C15A5}_is1) (Version: 6.4.47.146 - OSToto Co., Ltd.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 57.0.2987.133 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.14.4578 - Intel Corporation)
Intel® Driver Update Utility (HKLM-x32\...\{954190cd-c66c-4650-bd15-f3dd85f2ae15}) (Version: 2.7.2.4 - Intel)
Killer Bandwidth Control Filter Driver (HKLM\...\{6A7B3213-F5AE-4C0D-87DD-CFA61B439ABB}) (Version: 1.1.50.1414 - Rivet Networks) Hidden
Killer E220x Drivers (HKLM\...\{FBD1BE98-DA7C-403A-A504-7F1748689331}) (Version: 1.1.50.1414 - Rivet Networks) Hidden
Killer Network Manager (HKLM\...\{2F785742-7788-48E9-8698-DC4FB138A017}) (Version: 1.1.50.1414 - Rivet Networks) Hidden
Killer Performance Suite (HKLM-x32\...\{B9DDCA83-7B2C-474E-BACB-87DE05EF5DF4}) (Version: 1.1.50.1414 - Rivet Networks)
Killer Wireless-AC Drivers (HKLM\...\{D1016319-C81B-41EA-B9DA-5E6775D280BC}) (Version: 1.1.50.1414 - Rivet Networks) Hidden
NVIDIA Graphics Driver 376.67 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 376.67 - NVIDIA Corporation)
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0) (Version: 1.0.26.0 - LunarG, Inc.)
WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)
 
========================= Memory info: ===================================
Percentage of memory in use: 37%
Total physical RAM: 16301.65 MB
Available physical RAM: 10125.36 MB
Total Virtual: 19245.65 MB
Available Virtual: 10824.66 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:223.05 GB) (Free:90.16 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:912.55 GB) (Free:908.05 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:238.47 GB) (Free:238.35 GB) NTFS
 
========================= Users: ========================================
User accounts for \\AXEL
 
Administrator            *********             Guest                    
 
 
**** End of log ****

And here is the Speccy snapshot: http://speccy.piriform.com/results/CGepT8LKX5QKqYAuAV5Lk7C

Edited by hamluis, 04 April 2017 - 01:57 PM.


#5 paperwhite

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Posted 04 April 2017 - 01:04 PM

It looks like you still have two devices needing drivers. I would download the chipset driver and see if the Wifi card appears again in Device Manager. Even if you turned off Wifi the card should still appear in Device Manager.

Sorry, I notice now that my screenshot for Device manager was a broken link. You're referring to the other one, since I took that I have reinstalled the chipset driver. Here is how the Device Manager looks now, with property details of the "unknown device"



#6 JohnC_21

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Posted 04 April 2017 - 01:16 PM

Under the details tab of the unknown device select Hardware IDs in the dropdown box. Copy and post the first line. Minitoolbox shows your wifi drivers installed. If Windows cannot detect the card then you will never be able to install updated drivers. The main thing is getting Windows to detect the Wifi card. It's possible the card was going bad and finally died.



#7 hamluis

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Posted 04 April 2017 - 01:50 PM

 Speccy reflects only an ethernet connection (working)...which is faster than any wifi network.  Why are you worrying about wifi connectivity?

 

Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)

 

Is wifi enabled in the BIOS?

 

Seems to be known problem, see Google Results.

 

Louis


Edited by hamluis, 04 April 2017 - 01:53 PM.


#8 paperwhite

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Posted 04 April 2017 - 02:23 PM

Under the details tab of the unknown device select Hardware IDs in the dropdown box. Copy and post the first line. Minitoolbox shows your wifi drivers installed. If Windows cannot detect the card then you will never be able to install updated drivers. The main thing is getting Windows to detect the Wifi card. It's possible the card was going bad and finally died.

 

First line of Hardware ID: ACPI\VEN_ENE&DEV_0110

 

 Speccy reflects only an ethernet connection (working)...which is faster than any wifi network.  Why are you worrying about wifi connectivity?

 

Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)

 

Is wifi enabled in the BIOS?

 

Seems to be known problem, see Google Results.

 

Louis

 

I have an ethernet cable temporarily connected to my computer because of this problem, but it can't be a permanent solution though since I mostly use the computer outside of the house. Will check if it's enabled in the BIOS. Anyhow, thanks for your help!



#9 JohnC_21

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Posted 04 April 2017 - 03:47 PM

That hardware ID is for a Radio Switch device. I don't know if it's related to your Wifi but you can download your driver here. You may need to install it via Device Manager.

 

https://devid.drp.su/?dev=ACPI%5CVEN_ENE%26DEV_0110&l=en






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