Ok, here's my problem. I just purchased a Dell XPS 8910 Tower (Intel i5, 8GB, 1TB). All I did was take it out of the box sign on, create PW, etc. and then looked over some emails and watched an episode of Thrones. That was Sunday. Monday morning before work I tried to get on, and it keeps saying "incorrect password". It showed the PW "hint", and I know I am using the correct PW. I've tried different combinations of the PW so many times, and I just can't get in.
Read this method somewhere online - click "Cortana", search for "user accts" and open, click mng another acct link, select "my account, then click "change PW". Sounded real simple, even for a tech dummie like me! But when I got home and attempted this it wasn't the case. when the screen comes on, U cannot access the search box/Cortana in the lower left corner! The only thing on the screen is the field to enter my password and in the lower right corner, 3 icons - shut down/sleep, wifi connection, and contrast, brightness etc. controls.
I have tried to do some research on my own on how to recover my PW, but I don't even know if I used a local account or Microsoft acct to sign on.
I know if anyone reads this or is reading this now, you have to be laughing hysterically and I can't blame you.
Can anyone help me? Please? Would be so appreciated as my grandson is coming over this weekend and, well, he likes to play his games.