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Windows 10 keeps BSOD without obvious reason


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#1 wizcas

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Posted 04 April 2017 - 07:34 AM

My Windows keeps BSOD frequently. It happens when I play games, watching video, browsing web pages.. or even doing nothing.

The error was mostly MEMORY_MANAGEMENT. but sometimes were HARDWARD_FAULT_PAGE, UNCORRECTABLE_PAGE, CLOCK_WATCHDOG_TIMEOUT, etc.

 

I've attached the SysnativeFileCollectionApp. The PERFMON was useless as the application kept hunging without any response.

 

· OS - Windows 8.1, 8, 7, Vista ?

Windows 10
· x86 (32-bit) or x64 ?

x64
· What was original installed OS on system?

Windows 8.1
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

FULL RETAIL VERSION
· Age of system (hardware)

3 years
· Age of OS installation - have you re-installed the OS?
2-3 years, and no
· CPU

Intel i7 4790K, 4.00GHz
· Video Card

Nvidia GeForce GTX 970
· MotherBoard - (if NOT a laptop)

ASUS Z97
· Power Supply - brand & wattage (skip if laptop)
Can't remember now

· Laptop or Desktop?

Desktop

 

 

 



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#2 bwv848

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Posted 04 April 2017 - 08:32 AM

Hi, wizcas, :)

 

The bugchecks indicate faulty hardware most likely. Please run these free hardware diagnostics, making sure to run the RAM and hard drive tests.

 

Regards,

bwv848


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#3 wizcas

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Posted 04 April 2017 - 09:10 AM

Hi, wizcas, :)

 

The bugchecks indicate faulty hardware most likely. Please run these free hardware diagnostics, making sure to run the RAM and hard drive tests.

 

Regards,

bwv848

 

Thank you for your reply bwv848! Looks like it's a good start. I'll do it now and see what I can get  :smash:



#4 bwv848

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Posted 04 April 2017 - 09:14 AM

No problem. Pretty sure it's RAM related.


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#5 wizcas

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Posted 04 April 2017 - 10:23 AM

No problem. Pretty sure it's RAM related.

 

I've run memtest for about one hour and got the following result. Does this mean my RAMs are corrupted and I need to buy new ones? Is it possible that these errors are caused by other hardwares?

 

https://ssl-proxy-updated.herokuapp.com/390c7ae9bfcae825554e4c51d5b29e5fa6c7fdac/687474703a2f2f77697a6361732e6d652f646f776e6c6f6164732f6d656d746573742e6a7067/  (use this link if the image cannot be displayed)

 

memtest.jpg


Edited by wizcas, 04 April 2017 - 10:24 AM.


#6 Allan

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Posted 04 April 2017 - 10:25 AM

You need to replace the bad ram module.



#7 wizcas

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Posted 04 April 2017 - 10:34 AM

You need to replace the bad ram module.

 

Thank you, Allan! Guess it's a good timing for upgrade my RAM ;)

 

Oh and here is another screenshot, the summary screen:

https://ssl-proxy-updated.herokuapp.com/d20f958c6dc0ee084ff86bac0edaa1afbf0ac0a3/687474703a2f2f77697a6361732e6d652f646f776e6c6f6164732f6d656d74657374322e6a7067/

memtest2.jpg


Edited by wizcas, 04 April 2017 - 10:38 AM.


#8 bwv848

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Posted 04 April 2017 - 10:47 AM

So my guess was correct, but please carry on with the other hardware diagnostics.  :) When you replace your RAM, be sure the clean out the slots, too.

 

Regards,

bwv848


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