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A Bundle Of Problems: SP1 hangs at ~50%.


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#1 yozo67

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Posted 03 April 2017 - 11:08 AM

Hi everyone!

 

So a few days ago, my machine turned on to a BSOD. I wasn't too worried, I'd dealt with plenty of them since Windows 10 was put on my machine. It was upgraded from Windows 7.

 

The error code was "CRITICAL_PROCESS_DIED"

 

I ran through everything me and multiple different tutorials could think of, including System Restore, sfc/scannow, System Repair, etc. to no avail.

 

It was time to reinstall Windows 7 from my disk, it was my only option at this point really, so that's what I did.

 

And it's still been non-stop problems. Constantly refusing to install updates, weird situations with downloads, etc. and it's really starting to make me fed up. This was the boiling point:

 

Service Pack 1 REFUSES to install. It hangs at approximately 50% every time:

 

0LCdgEJ.png

 

As you can see, I'm using the standalone installer, and until now to type this post, I haven't had anymore programs open.

 

When I first installed Windows 7 I ran into some rather unpromising problems as well, as it seemed to be running through chkdsk multiple times on every reboot, until I had to stop is manually. Im afraid my HDD might be about to fail, if anyone has any idea on this too, let me know. It seems it's running slower too.



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#2 JohnC_21

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Posted 03 April 2017 - 11:14 AM

Are you saying you no longer wish to install Windows 10? Microsoft offers a Media Creation Tool that will let you create install media on a DVD or USB flash drive. If your computer no longer boots you can still use the MCT on another computer.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can check your hdd with the bootable UBCD but you will need to create the CD on another computer or if Windows 7 does boot you can right click and select Burn Disk Image. At the menu screen select Parted Magic. At the Parted Magic desktop select Disk Health and run the short/long tests.

 

http://www.ultimatebootcd.com/



#3 yozo67

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Posted 03 April 2017 - 11:19 AM

Honestly I would like to just keep Windows 7 for time time being. Thanks, though.   


Edited by hamluis, 03 April 2017 - 12:10 PM.


#4 JohnC_21

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Posted 03 April 2017 - 11:26 AM

Then I would recommend you use UBCD to check your hard drive. 

 

Are you using the full SP 1 install? For 64bit you would install this version

  • windows6.1-KB976932-X64.exe - This application installs Sp1 to a 64-bit machine running Windows 7 or Windows Server 2008 R2


#5 yozo67

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Posted 03 April 2017 - 11:28 AM

Yes that is the installer I'm using.


Edited by hamluis, 03 April 2017 - 12:11 PM.


#6 JohnC_21

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Posted 03 April 2017 - 11:32 AM

Do you have a COA sticker on the computer with a legible key? If so you can use this tool to download your version of SP1. It will not have OEM drivers so after install you will need to possible download additional drivers such as Wifi. Because you would be using the key on the COA sticker you will need to do a phone activation.

 

I would still check your HD first with UBCD. 



#7 yozo67

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Posted 03 April 2017 - 12:05 PM

I went back and ran sfc/scannow for the hell of it and this is what I got back

 

R85MUdY.png

CBS.log attached.

Attached Files

  • Attached File  CBS.log   656.57KB   0 downloads

Edited by hamluis, 03 April 2017 - 12:11 PM.


#8 hamluis

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Posted 03 April 2017 - 12:13 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#9 yozo67

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Posted 03 April 2017 - 12:17 PM

MiniToolBox results:
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by Gage (administrator) on 03-04-2017 at 13:15:54
Running from "C:\Users\Gage\AppData\Local\Temp\scoped_dir6456_16221"
Microsoft Windows 7 Ultimate   (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.

Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/03/2017 01:15:37 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/D69B561148F01C77C54578C10926DF5B856976AD.crt> with error: This operation returned because the timeout period expired..
 
Error: (04/03/2017 12:17:10 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/D69B561148F01C77C54578C10926DF5B856976AD.crt> with error: This operation returned because the timeout period expired..
 
Error: (04/03/2017 11:55:50 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/039EEDB80BE7A03C6953893B20D2D9323A4C2AFD.crt> with error: The specified server cannot perform the requested operation..
 
Error: (04/03/2017 11:55:50 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/039EEDB80BE7A03C6953893B20D2D9323A4C2AFD.crt> with error: This operation returned because the timeout period expired..
 
Error: (04/03/2017 11:55:47 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/039EEDB80BE7A03C6953893B20D2D9323A4C2AFD.crt> with error: The specified server cannot perform the requested operation..
 
Error: (04/03/2017 11:55:47 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/039EEDB80BE7A03C6953893B20D2D9323A4C2AFD.crt> with error: This operation returned because the timeout period expired..
 
Error: (04/03/2017 11:48:12 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/3679CA35668772304D30A5FB873B0FA77BB70D54.crt> with error: This operation returned because the timeout period expired..
 
Error: (04/03/2017 11:40:58 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/039EEDB80BE7A03C6953893B20D2D9323A4C2AFD.crt> with error: This operation returned because the timeout period expired..
 
Error: (04/03/2017 11:40:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/039EEDB80BE7A03C6953893B20D2D9323A4C2AFD.crt> with error: This operation returned because the timeout period expired..
 
Error: (04/03/2017 11:36:46 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/3679CA35668772304D30A5FB873B0FA77BB70D54.crt> with error: The specified server cannot perform the requested operation.
 
System errors:
=============
Error: (04/03/2017 12:22:59 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: Gage-PC)
Description: Service Pack installation failed with error code 0x800f0a11.
 
Error: (04/03/2017 12:19:30 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: Gage-PC)
Description: Changes to an update(Service Pack for Microsoft Windows (KB976932)) failed during Service Pack installation.
   Identity:     Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
   Error Code:   0x800f0820
   Target State: 7
 
Error: (04/03/2017 11:53:09 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x800705b4: Windows 7 Service Pack 1 for x64-based Systems (KB976932).
 
Error: (04/03/2017 11:30:47 AM) (Source: DCOM) (User: )
Description: {752073A1-23F2-4396-85F0-8FDB879ED0ED}
 
Error: (04/03/2017 03:45:51 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Advanced Micro Devices, Inc driver update for AMD SMBus.
 
Error: (04/03/2017 03:45:51 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Windows 7 Service Pack 1 for x64-based Systems (KB976932).
 
Error: (04/03/2017 03:37:38 AM) (Source: Microsoft-Windows-Service Pack Installer) (User: Gage-PC)
Description: Changes to an update(Service Pack for Microsoft Windows (KB976932)) failed during Service Pack installation.
    Identity:     Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
    Error Code:   0x800f0820
    Target State: 7
 
Error: (04/03/2017 03:06:08 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Advanced Micro Devices, Inc driver update for AMD SMBus.
 
Error: (04/03/2017 01:23:55 AM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (04/03/2017 01:23:55 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Microsoft Office Sessions:
=========================
Error: (04/03/2017 01:15:37 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/D69B561148F01C77C54578C10926DF5B856976AD.crtThis operation returned because the timeout period expired.
 
Error: (04/03/2017 12:17:10 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/D69B561148F01C77C54578C10926DF5B856976AD.crtThis operation returned because the timeout period expired.
 
Error: (04/03/2017 11:55:50 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/039EEDB80BE7A03C6953893B20D2D9323A4C2AFD.crtThe specified server cannot perform the requested operation.
 
Error: (04/03/2017 11:55:50 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/039EEDB80BE7A03C6953893B20D2D9323A4C2AFD.crtThis operation returned because the timeout period expired.
 
Error: (04/03/2017 11:55:47 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/039EEDB80BE7A03C6953893B20D2D9323A4C2AFD.crtThe specified server cannot perform the requested operation.
 
Error: (04/03/2017 11:55:47 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/039EEDB80BE7A03C6953893B20D2D9323A4C2AFD.crtThis operation returned because the timeout period expired.
 
Error: (04/03/2017 11:48:12 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/3679CA35668772304D30A5FB873B0FA77BB70D54.crtThis operation returned because the timeout period expired.
 
Error: (04/03/2017 11:40:58 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/039EEDB80BE7A03C6953893B20D2D9323A4C2AFD.crtThis operation returned because the timeout period expired.
 
Error: (04/03/2017 11:40:57 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/039EEDB80BE7A03C6953893B20D2D9323A4C2AFD.crtThis operation returned because the timeout period expired.
 
Error: (04/03/2017 11:36:46 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/3679CA35668772304D30A5FB873B0FA77BB70D54.crtThe specified server cannot perform the requested operation.
 
CodeIntegrity Errors:
===================================
  Date: 2017-04-03 11:25:24.806
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-04-03 11:25:24.806
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-04-03 00:12:09.008
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-04-03 00:12:09.008
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-04-02 18:33:18.171
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-04-02 18:33:18.156
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-04-02 18:21:18.034
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-04-02 18:21:17.946
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-04-02 17:56:21.772
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-04-02 17:56:21.772
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
=========================== Installed Programs ============================
 ACP Application (HKLM\...\{B7FA7092-D247-7D7E-FF23-5C7793298B70}) (Version: 2.15.30.0022 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{4C261B28-F580-70A5-6123-1FC3B914CBF2}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
ASRock eXtreme Tuner v0.1.417 (HKLM-x32\...\ASRock eXtreme Tuner_is1) (Version:  - )
ASRock InstantBoot v1.29 (HKLM-x32\...\ASRock InstantBoot_is1) (Version:  - )
ASRock XFast RAM v2.0.29 (HKLM\...\ASRock XFast RAM_is1) (Version:  - ASRock Inc.)
Etron USB3.0 Host Controller (HKLM-x32\...\{DFBB738C-71D8-4DC5-B8D2-D65C37680E27}) (Version: 0.118 - Etron Technology) Hidden
Etron USB3.0 Host Controller (HKLM-x32\...\InstallShield_{DFBB738C-71D8-4DC5-B8D2-D65C37680E27}) (Version: 0.118 - Etron Technology)
Java 8 Update 121 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180121F0}) (Version: 8.0.1210.13 - Oracle Corporation)
Malwarebytes version 3.0.6.1469 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.0.6.1469 - Malwarebytes)
Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (HKLM\...\{14297226-E0A0-3781-8911-E9D529552663}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Minecraft (HKLM-x32\...\{1C16BCA3-EBC1-49F6-8623-8FBFB9CCC872}) (Version: 1.0.3.0 - Mojang)
NETGEAR WNA1100 wireless USB 2.0 driver (HKLM-x32\...\{A2AE9709-283B-4B48-AA34-729C070A62FB}) (Version: 1.2.0.2 - NETGEAR)
Opera Stable 44.0.2510.857 (HKLM-x32\...\Opera 44.0.2510.857) (Version: 44.0.2510.857 - Opera Software)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.89.716.2014 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7004 - Realtek Semiconductor Corp.)
Spotify (HKCU\...\Spotify) (Version: 1.0.52.725.g943b26a8 - Spotify AB)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
 
========================= Memory info: ===================================
Percentage of memory in use: 28%
Total physical RAM: 16356.38 MB
Available physical RAM: 11727.16 MB
Total Virtual: 32710.89 MB
Available Virtual: 27472.13 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:930.97 GB) (Free:698.68 GB) NTFS
2 Drive d: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS
3 Drive e: () (Fixed) (Total:931.41 GB) (Free:473.77 GB) NTFS
5 Drive g: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.06 GB) NTFS
 
========================= Users: ========================================
User accounts for \\GAGE-PC
 
Administrator            Gage                     Guest                    
 
 
**** End of log ****

Speccy: F6fxKUQ.png


Edited by hamluis, 03 April 2017 - 12:29 PM.


#10 hamluis

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Posted 03 April 2017 - 12:30 PM

The graphic you posted is not what was requested.

 

Please...do not use the QUOTE button to reply...use of the buttons with REPLY on them.

 

Louis



#11 yozo67

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Posted 03 April 2017 - 12:33 PM

http://speccy.piriform.com/results/xyqJZzgdCNqfRhPiYBVyjPt



#12 JohnC_21

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Posted 03 April 2017 - 01:14 PM

Have you tried installing SP1 in safe mode. The drives look good. Are you using a RAID system?



#13 hamluis

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Posted 03 April 2017 - 01:46 PM

You have an unspecified partition on your boot drive...448MB...that is not reflected in Windows.  Have any idea what that might be?

 

The vast majority of errors reflected...are the standard Windows Update errors reflected on many Win 7 systems.

 

Install dated 2 Apr...I would not use Windows Update to attempt to install drivers, I would use the original motherboard disk.

 

This Link is provided only for reading/information...it is not an endorsement of any software advertised on webpage.

 

Louis


Edited by hamluis, 03 April 2017 - 01:53 PM.


#14 yozo67

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Posted 03 April 2017 - 08:42 PM

I attempted to install it again, this time it stopped at around 50% once again like in the Original Post.

 

However, I powered off and went to work. When I got home, I booted up and it configured the Service Pack, and my Computer Properties reflect that it's installed...so I guess I'm alright?

 

Anyway, thanks for all the help, sorry if I wasted your time!



#15 hamluis

hamluis

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Posted 04 April 2017 - 08:21 AM

It's never a waste of time...to try to resolve a problem or obtain better understanding of what is :).

 

Happy computing :).

 

Louis






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