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HitmanPro detects & cant remove Trojan.FakeAV


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#1 v71

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Posted 02 April 2017 - 02:31 PM

HitmanPro detects & after several restarts I still can't remove Trojan.FakeAV. Is it a false positive or real problem? I've made two logs with FRST (Farbar Recovery Scan Tool) and attach them here, if these help.

 

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#2 Oh My!

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    Adware and Spyware and Malware.....


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Posted 05 April 2017 - 07:28 PM

Greetings v71 and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

Hitman Pro has confirmed these are false positives. Please rerun a scan tomorrow after updating the program and let me know if you are still getting the warnings.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 v71

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Posted 05 April 2017 - 08:21 PM

Greetings v71 and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:

  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

Hitman Pro has confirmed these are false positives. Please rerun a scan tomorrow after updating the program and let me know if you are still getting the warnings.

 

 

Hi Gary.

 

Thanks for your reply. I did update HitmaPro when I posted and it still detected those Trojan/FakeAV. After that I contacted HitmanPro directly, as I was concerned to leave my computer infected for long. They advised me to Hit CTRL when HitmanPro starts to initiate Breach mode that will terminate those processes first. While I was concerned that HitmanPro may delete legitimate programs and processes, I tried that and after several attempt in Breach mode still had the same problem. Yet, after starting HitmanPro in normal mode it delivered no problems found message. Luckily it all happened this way, without deleting system and other files. And I additionally checked the latest version of HitmaPro today and it did not detect anything.

 

Thanks for your help,

 

Vlad (but not Dracula:)



#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 06 April 2017 - 08:14 AM

Greetings.

Thanks for taking the time to explain what you experienced. It helps me to understand which in turn will help others in the same situation.

As I close this topic please allow me to provide some information for you to consider in your efforts to keep your computer clean.


===================================================

Keeping Your Computer Safe

----------

Lawrence Abrams, the founder of BleepingComputer.com, has developed an excellent tutorial which will provide you with the information you need to know to keep your computer secure and clean. Please take the time to read:In addition, here are some more links you might find of interest:Thank you for placing your trust in BleepingComputer. It was a pleasure serving you. OhMy_done.gif
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#5 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,721 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:01:12 AM

Posted 06 April 2017 - 08:14 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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