I recently ran into an issue with windows 10 that is preventing me from logging in. When I get to the welcome screen there is no sign in box and only have ease of use, network connections, and power buttons in the lower right. From the windows recovery environment I've tried all of the troubleshooting options except resetting and wiping my files. Each fail for various reasons. I also tried this command Sfc /Scannow /OFFBOOTDIR=D:\ /OFFWINDIR=D:\Windows and it worked successfully but I still can't get past the win 10 welcome screen. I also cannot access the PC from safe mode because it rejects the admin password. I can login to win 7 but when I did, I noticed all of files created in win 10 have disappeared. For clarity I made the switch to win 10 early in 2014. Any file created since then is missing. I think the files are hidden somewhere because the used space on my hard drive has remained the same. I've also tried EaseUS undelete program and even the deep scan feature couldnt find the files. I've tried Microsoft's support and they think I'm messing around with them. I've had some local support take a look who were initially very confident they could repair win 10 and find the missing files but failed. They are very perplexed and repeatedly said what is happening is impossible and simply can't happen.
They've completing given up on the login issue but believe there should at least be some kind of trace of files created but there is nothing. One suggested that I try another recovery program, Recuva, which I have running right now.
I don't want to completely wipe my hd and do a clean win 10 install if there is still a hope that I can recover the files. The file formats run the gambit of spreadsheets to pictures.
I'm running a computer that a friend put together for me and I dont have the exact specs. I know it has an asus mother board, samsung ssd that win 10 was installed on, wd 500gb hd that originally had a win 7 install, geforce graphic card.
I dont think the issue is hardware related because when I get to win 7 everything runs fine.
Any suggestions to get into win 10 or find the missing files would be greatly appreciated.