Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

System Shutdown-- Event 41-- Kernel Power


  • Please log in to reply
2 replies to this topic

#1 ethiopianvampire

ethiopianvampire

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:10:05 AM

Posted 02 April 2017 - 01:18 AM

Windows 10
i7-6700k CPU
ASUS Maximus VIII Hero MoBo
EVGA SC Geforce Gtx 1080
x4 4GB Corsaire ddr4 memory
Corsair CX750(W)M Power Supply
H11i Hydro series liquid cooler
250Gb Samsung SSD
1TB HD Toshiba HDD
 
-I've been having the following event occur for the following couple of weeks. I assumed that I knew what the problem was (A PSU), but I borrowed a friends to test it and the system still crashes, giving me the event, posted below.
-I've been having driver issues since I upgraded from Windows 8.1 - Windows 10, namely that I can't seem to install GeForce Experience. When I follow the steps to try to rectify this problem, there are several utilities that think my computer is still running on Windows 8.1, though this may be a separate issue entirely...
-This problem has been getting progressively worse, leading me to believe that it is the PSU but, as I just had a crash with a different PSU (700W vs. Original 750W), I am now thoroughly confused.
-I've been using Hardware Monitor to keep an eye on the temps, which don't appear to be the problem.
-I've removed my Overclock and have it running at stock
-No error codes on the Mobo (has display)
-Flashed MoBo a while ago to a newer version, though not sure if that could have something to do with the problem.
 
The problem only happens when I'm running the system full-tilt, usually playing graphics intensive game at 4k.
 
I'd appreciate any and all suggestions about what could be causing this problem.
 
Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          4/2/2017 12:39:34 AM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      Home
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>4</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2017-04-02T05:39:34.875994300Z" />
    <EventRecordID>45484</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Home</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
  </EventData>
</Event>


BC AdBot (Login to Remove)

 


#2 ethiopianvampire

ethiopianvampire
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:10:05 AM

Posted 02 April 2017 - 02:30 PM

Update: I'm backing up my info now and wiping my drive to reinstall everything to see if that fixes the problem.



#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:05 AM

Posted 03 April 2017 - 05:22 AM

If it continues, please let it crash a few times and then provide these reports:

 

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps.  If uncertain, please ask.

 

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.
NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

 



Crashes like this when playing graphics intensive games can relate to a problem with the graphics card (or other components)

Please run these free hardware diagnostics while waiting for a reply:  http://www.carrona.org/hwdiag.html

Please start with the 2 sets of video tests.  BUT, please complete ALL of the tests and let us know the results.


Edited by usasma, 03 April 2017 - 05:25 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users