Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Factory reset can fix winvmx?


  • This topic is locked This topic is locked
13 replies to this topic

#1 SolsticeTV

SolsticeTV

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:55 AM

Posted 01 April 2017 - 12:13 PM

I recently got infected with winvmx, and all attempts to fix have failed. I was wondering if i factory reset my computer, if winvmx will be removed.

 

Please reply ASAP. 

 

Thanks

 

EDIT: Ill attach a photo of what i also see in task manager: https://gyazo.com/a26f2383a59a3d3bc648ea983526f99b

 

Ive blue screened 3 times in the past few hours. First was when i first got it, and i tried to run AVG. Second was when i tried launching a game, Arma 3. Third was when i tried ending the winvmx task in task manager.


Edited by SolsticeTV, 01 April 2017 - 12:26 PM.


BC AdBot (Login to Remove)

 


#2 JohnC_21

JohnC_21

  • Members
  • 23,240 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:55 PM

Posted 01 April 2017 - 12:42 PM

A factory reset would remove Winvmx but have you tried removing it using the BC guide?

 

https://www.bleepingcomputer.com/virus-removal/remove-winvmx-client-and-vmxclient.exe-pup



#3 SolsticeTV

SolsticeTV
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:55 AM

Posted 01 April 2017 - 12:56 PM

A factory reset would remove Winvmx but have you tried removing it using the BC guide?

 

https://www.bleepingcomputer.com/virus-removal/remove-winvmx-client-and-vmxclient.exe-pup

I couldnt even pass installing rkill. I keep getting ''The requested resource is in use''


Edited by SolsticeTV, 01 April 2017 - 12:59 PM.


#4 JohnC_21

JohnC_21

  • Members
  • 23,240 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:55 PM

Posted 01 April 2017 - 01:04 PM

Have you tried doing the steps in Safe Mode with Networking? If that also fails you can do the reset or download the Kaspersky Rescue Disk. This is a bootable disk that will scan the computer outside of Windows. It would be best if you can connect the computer via Ethernet so the definitions can be updated.

 

I would recommend you also backup your important data to an external drive before the scan. After scanning with Kaspersky you can then do the steps in the guide to finish.

 

You can create a bootable disk of Kaspersky by right clicking the iso file and selecting Burn Disk Image. You can also use Rufus with the iso file to create a bootable USB flash drive.

 

I linked to a Windows 10 guide for safe mode. Your image looked like Windows 10.



#5 SolsticeTV

SolsticeTV
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:55 AM

Posted 01 April 2017 - 01:07 PM

Have you tried doing the steps in Safe Mode with Networking? If that also fails you can do the reset or download the Kaspersky Rescue Disk. This is a bootable disk that will scan the computer outside of Windows. It would be best if you can connect the computer via Ethernet so the definitions can be updated.

 

I would recommend you also backup your important data to an external drive before the scan. After scanning with Kaspersky you can then do the steps in the guide to finish.

 

You can create a bootable disk of Kaspersky by right clicking the iso file and selecting Burn Disk Image. You can also use Rufus with the iso file to create a bootable USB flash drive.

 

I linked to a Windows 10 guide for safe mode. Your image looked like Windows 10.

Yeah it is windows 10. I had tried safe mode but i havent tried safe mode with networking yet. I will post an update in a few minutes after i had attempted it. 



#6 SolsticeTV

SolsticeTV
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:55 AM

Posted 01 April 2017 - 01:18 PM

Update: It is still saying the error message. I will provide a screenshot.

 

https://gyazo.com/b3d4fa9e642180d8f62f0ddaa69f8c6e

 

https://gyazo.com/648144004a08ab03857c6f735a5b441d


Edited by SolsticeTV, 01 April 2017 - 01:19 PM.


#7 SolsticeTV

SolsticeTV
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:55 AM

Posted 01 April 2017 - 01:21 PM

Another Update: Things will not open unless they are on the taskbar. Is there a way to pin an installer to the taskbar, because otherwise i cannot open it.



#8 JohnC_21

JohnC_21

  • Members
  • 23,240 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:55 PM

Posted 01 April 2017 - 01:22 PM

You can do the following.

 

Use the Kaspersky Rescue Disk

 

Reset the computer and all programs would need to be reinstalled 

 

Go to the Virus Removal Forum, read the pinned posts on what logs to provide, and have a removal expert help remove the infection.

 

Edit Missed your last post. I have never tried pinning an installer to the task bar but I just did it on Windows 7 and it worked. Drag the installer to the task bar.


Edited by JohnC_21, 01 April 2017 - 01:25 PM.


#9 SolsticeTV

SolsticeTV
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:55 AM

Posted 01 April 2017 - 01:25 PM

Ill attempt the other two before i have to reset. But is there anyway to confirm that winvmx will be removed if i do?


Edited by SolsticeTV, 01 April 2017 - 01:27 PM.


#10 JohnC_21

JohnC_21

  • Members
  • 23,240 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:55 PM

Posted 01 April 2017 - 01:28 PM

The malware removal expert would be able to confirm if the computer was clean. I would have to assume if you no longer see the process and after using multiple scanners there is no sign of the process, the computer would be clean.



#11 JSntgRvr

JSntgRvr

    Master Surgeon General


  • Malware Response Team
  • 11,436 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Puerto Rico
  • Local time:12:55 PM

Posted 01 April 2017 - 02:15 PM

Take a look at this Topic before posting there.


No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
btn_donate_SM.gif


#12 SolsticeTV

SolsticeTV
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:55 AM

Posted 01 April 2017 - 02:31 PM

Take a look at this Topic before posting there.

Appreciate it. Reposted the logs in that section.



#13 Chris Cosgrove

Chris Cosgrove

  • Moderator
  • 6,437 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Scotland
  • Local time:05:55 PM

Posted 01 April 2017 - 03:01 PM

As the OP has now started a topic on this problem in 'Virus, trojan, etc. logs' this topic is now closed.

 

Chris Cosgrove



#14 Animal

Animal

    Bleepin' Animinion


  • Site Admin
  • 34,840 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Where You Least Expect Me To Be
  • Local time:09:55 AM

Posted 01 April 2017 - 03:03 PM

Hello,

Now that you have posted a log here: https://www.bleepingcomputer.com/forums/t/643477/how-to-remove-winvmx/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


Follow BleepingComputer on: Facebook | Twitter | Google+




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users