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Suddenly Slow Computer


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15 replies to this topic

#1 mykzqt78

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Posted 31 March 2017 - 12:13 PM

This past week my computer has started running really slow. It takes forever to a web page to load, other programs, even pictures. I've ran a Norton full scan, a Windows spyware scan, CCleaner and Malwarebytes and it says there were no infected files found. Please help!!



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#2 Just_One_Question

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Posted 31 March 2017 - 02:26 PM

Try to open it up and clean it. Also, delete all programs that you don't need. :)

#3 mykzqt78

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Posted 31 March 2017 - 03:00 PM

Sorry I forgot to mention, it's a laptop. I've removed all programs that I don't need and I moved everything I need saved to an external hard drive



#4 buddy215

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Posted 31 March 2017 - 03:25 PM

Welcome to BC...

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#5 mykzqt78

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Posted 31 March 2017 - 04:04 PM

# AdwCleaner v6.045 - Logfile created 31/03/2017 at 16:55:18
# Updated on 28/03/2017 by Malwarebytes
# Database : 2017-03-31.1 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Cindi_000 - CINDY
# Running from : C:\Users\Cindi_000\Downloads\AdwCleaner.exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****



***** [ Folders ] *****

[-] Folder deleted: C:\ProgramData\76c50a9e-1214-4dd8-8b56-1ef6507a0c87
[-] Folder deleted: C:\ProgramData\93051cd0-49fa-4593-a3af-af941443e26c
[-] Folder deleted: C:\ProgramData\c0305d23-5ea4-4b4a-97a0-8e60bc1cb136
[-] Folder deleted: C:\ProgramData\f722273b-abd8-4f2f-aacc-477916c700d0
[-] Folder deleted: C:\quardata


***** [ Files ] *****

[-] File deleted: C:\Users\Cindi_000\AppData\Roaming\Mozilla\Firefox\Profiles\98agmirg.default\invalidprefs.js


***** [ DLL ] *****



***** [ WMI ] *****



***** [ Shortcuts ] *****



***** [ Scheduled Tasks ] *****



***** [ Registry ] *****

[-] Key deleted: HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0A7D6F3C-F2AB-48ED-BE23-99791BFF87D6}
[-] Key deleted: HKLM\SOFTWARE\Classes\Installer\Features\C3F6D7A0BA2FDE84EB329997B1FF786D
[-] Key deleted: HKLM\SOFTWARE\Classes\Installer\Products\C3F6D7A0BA2FDE84EB329997B1FF786D
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C3F6D7A0BA2FDE84EB329997B1FF786D
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C3F6D7A0BA2FDE84EB329997B1FF786D
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\Installer\Features\C3F6D7A0BA2FDE84EB329997B1FF786D
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\Installer\Products\C3F6D7A0BA2FDE84EB329997B1FF786D


***** [ Web browsers ] *****

[-] [C:\Users\Cindi_000\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Cindi_000\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com


*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [2331 Bytes] - [31/03/2017 16:55:18]
C:\AdwCleaner\AdwCleaner[S0].txt - [2477 Bytes] - [31/03/2017 16:54:05]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [2477 Bytes] ##########
 



#6 buddy215

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Posted 31 March 2017 - 04:32 PM

After posting the JRT log....please do this:

 

Post the three lists mentioned below using CCleaner.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#7 mykzqt78

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Posted 31 March 2017 - 04:36 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.2 (03.10.2017)
Operating System: Windows 10 Home x64
Ran by Cindi_000 (Administrator) on Fri 03/31/2017 at 17:15:19.62
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 2

Successfully deleted: C:\WINDOWS\system32\Tasks\PCDEventLauncherTask (Task)
Successfully deleted: C:\WINDOWS\system32\Tasks\PCDoctorBackgroundMonitorTask (Task)



Registry: 4

Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{7AE58A77-1435-465C-885D-8B9C4E62DA55} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{33779F20-17D7-4CC6-8248-78A4A78CEBFC} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{33779F20-17D7-4CC6-8248-78A4A78CEBFC} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Toolbar\\{A2689669-AD38-4AFD-B370-23E97E2B9D18} (Registry Value)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 03/31/2017 at 17:33:05.21
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#8 mykzqt78

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Posted 31 March 2017 - 04:47 PM

Startup:

 

No    HKCU:Run    CCleaner Monitoring    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
No    HKCU:Run    OneDrive    Microsoft Corporation    "C:\Users\Cindi_000\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
No    HKLM:Run    CanonQuickMenu    CANON INC.    C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE /logon
No    HKLM:Run    DropboxOEM    Dropbox, Inc    "C:\Program Files (x86)\Dropbox\DropboxOEM\DropboxOEM.exe" auto
Yes    HKLM:Run    IJNetworkScannerSelectorEX    CANON INC.    C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe /FORCE
No    HKLM:Run    iTunesHelper    Apple Inc.    "C:\Program Files\iTunes\iTunesHelper.exe"
No    HKLM:Run    Malwarebytes TrayApp    Malwarebytes    C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\mbamtray.exe
Yes    HKLM:Run    MouseDriver    Pixart Imaging Inc    TiltWheelMouse.exe
Yes    HKLM:Run    QuickSet    Dell Inc.    c:\Program Files\Dell\QuickSet\QuickSet.exe
Yes    HKLM:Run    RtHDVBg    Realtek Semiconductor    "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /MAXX5REC
Yes    HKLM:Run    RTHDVCPL    Realtek Semiconductor    "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
Yes    HKLM:Run    SunJavaUpdateSched    Oracle Corporation    "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Yes    HKLM:Run    SynTPEnh    Synaptics Incorporated    %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe

 

 

 

 

 

 

 

 

 

Scheduled Tasks:

 

Yes    Task    Adobe Acrobat Update Task    Adobe Systems Incorporated    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
Yes    Task    Adobe Flash Player Updater    Adobe Systems Incorporated    C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Yes    Task    CCleanerSkipUAC    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes    Task    Dell SupportAssistAgent AutoUpdate    Dell Inc.    C:\Program Files (x86)\Dell\SupportAssistAgent\bin\SupportAssist.exe AutoUpdate
Yes    Task    GoogleUpdateTaskMachineCore    Google Inc.    C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /c
Yes    Task    GoogleUpdateTaskMachineUA    Google Inc.    C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes    Task    OneDrive Standalone Update Task        C:\Users\Cindi_000\AppData\Local\Microsoft\OneDrive\17.3.6517.0809\OneDriveStandaloneUpdater.exe
Yes    Task    OneDrive Standalone Update Task v2    Microsoft Corporation    %localappdata%\Microsoft\OneDrive\OneDriveStandaloneUpdater.exe
Yes    Task    Optimize Start Menu Cache Files-S-1-5-21-455499618-1492321653-3095999946-1001        
Yes    Task    PCDDataUploadTask        "uaclauncher.exe" -lloc dataupload --ignoresecondarysplash --runsilently --skipidlewait
Yes    Task    RtHDVBg_PushButton    Realtek Semiconductor    "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /IM
Yes    Task    Synaptics TouchPad Enhancements    Synaptics Incorporated    "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
Yes    Task    SystemToolsDailyTest        "uaclauncher.exe" -silentenumeration -st SystemToolsDailyTest --ignoresecondarysplash --runsilently
Yes    Task    UninstallDDS-C960901F-CE14-4DE1-9729-1305F719A337        C:\WINDOWS\TEMP\DeleteFolderTask.exe
 

 

Programs: (just a note, not sure if it matters or not, but I had deleted a coupon printer from coupons.com installed on my computer before I contacted you about my issue)

 

3D Builder    Microsoft Corporation    12/1/2016        12.0.3131.0
Adobe Acrobat Reader DC    Adobe Systems Incorporated    2/21/2017    390 MB    15.023.20070
Adobe Flash Player 25 NPAPI    Adobe Systems Incorporated    3/14/2017    6.52 MB    25.0.0.127
Adobe Photoshop Express    Adobe Systems Incorporated    9/28/2016        1.3.1.19
Alarms & Clock    Microsoft Corporation    3/15/2017        10.1703.602.0
Amazon    Amazon.com    1/20/2017        2016.829.2400.0
App connector    Microsoft Corporation    9/26/2016        1.3.3.0
App Installer    Microsoft Corporation    2/18/2017        1.0.10332.0
Apple Application Support (32-bit)    Apple Inc.    12/23/2016    160 MB    5.2
Apple Application Support (64-bit)    Apple Inc.    12/23/2016    179 MB    5.2
Apple Mobile Device Support    Apple Inc.    12/23/2016    41.8 MB    10.0.1.3
Apple Software Update    Apple Inc.    3/12/2016    4.91 MB    2.2.0.150
Autodesk Pixlr    Autodesk Inc.    9/26/2016        1.0.6.0
Bonjour    Apple Inc.    3/12/2016    4.03 MB    3.1.0.1
Calculator    Microsoft Corporation    3/14/2017        10.1703.601.0
Camera    Microsoft Corporation    2/22/2017        2017.125.40.0
Canon Easy-WebPrint EX    Canon Inc.    9/26/2016    17.8 MB    1.6.0.0
Canon IJ Network Scanner Selector EX    Canon Inc.    9/26/2016    2.66 MB    1.5.2.3
Canon IJ Network Tool    Canon Inc.    9/26/2016        3.5.0
Canon IJ Scan Utility    Canon Inc.    9/26/2016    18.4 MB    1.1.10.15
Canon Inkjet Print Utility    Canon Inc.    9/26/2016        2.6.0.5
Canon Inkjet Printer/Scanner/Fax Extended Survey Program    Canon Inc.    9/26/2016        4.2.0
Canon MG2900 series MP Drivers    Canon Inc.    9/26/2016        1.00
Canon MG2900 series On-screen Manual    Canon Inc.    9/26/2016        7.7.0
Canon MG2900 series User Registration    ‭Canon Inc.    9/26/2016        
Canon MX340 series MP Drivers    Canon Inc.    9/26/2016        
Canon My Image Garden    Canon Inc.    9/26/2016    346 MB    3.0.0
Canon My Image Garden Design Files    Canon Inc.    9/26/2016    346 MB    3.0.0
Canon My Printer    Canon Inc.    9/26/2016    11.6 MB    3.2.1
Canon Quick Menu    Canon Inc.    9/26/2016    20.0 MB    2.4.0
CCleaner    Piriform    3/29/2017    19.5 MB    5.28
CyberLink Media Suite Essentials    CyberLink Corp.    9/26/2016    96.3 MB    10.0
Defraggler    Piriform    3/31/2017    12.5 MB    2.21
Dell Backup and Recovery    Dell Inc.    5/5/2015    437 MB    1.7.5.60
Dell Customer Connect    Dell Inc.    2/15/2017    17.0 MB    1.4.15.0
Dell Data Vault            36.5 MB    
Dell Digital Delivery    Dell Products, LP    5/5/2015    5.05 MB    3.0.3999.0
Dell Foundation Services    Dell Inc.    2/6/2017    15.8 MB    3.4.16100.0
Dell Help & Support    Dell Inc.    2/16/2017    6.09 MB    2.4.18.0
Dell Product Registration    Aviata Inc.    11/18/2016    5.73 MB    2.42.0012
Dell Shop    Dell Inc    9/26/2016        2.2.1.0
Dell SupportAssist    Dell    3/7/2017    107 MB    1.3.6855.72
Dell SupportAssistAgent    Dell    3/25/2017    27.9 MB    1.4.0.23
Dell Touchpad    Synaptics Incorporated    9/26/2016    46.4 MB    19.0.15.2
Dell Update    Dell Inc.    8/29/2015    5.50 MB    1.7.1015.0
Dell Update - SupportAssist Update Plugin    Dell Inc.    1/22/2017    4.17 MB    2.0.2.1835
Dropbox 20 GB    Dropbox, Inc.    5/5/2015    4.73 MB    0.9.0
DW WLAN Card    Dell Inc.    9/26/2016        6.30.223.201
eBay    eBay, Inc    9/26/2016        1.6.0.34
Entity Framework Tools for Visual Studio 2013    Microsoft Corporation    7/7/2015    53.5 MB    12.0.20912.0
Feedback Hub    Microsoft Corporation    3/21/2017        1.1702.653.0
Get Office    Microsoft Corporation    3/23/2017        17.8017.5925.0
Google Chrome    Google Inc.    3/28/2017    304 MB    57.0.2987.110
Groove Music    Microsoft Corporation    3/28/2017        10.17022.10301.0
IIS 8.0 Express    Microsoft Corporation    7/7/2015    46.8 MB    8.0.1557
IIS Express Application Compatibility Database for x64        9/26/2016        
IIS Express Application Compatibility Database for x86        9/26/2016        
Intel® Management Engine Components    Intel Corporation    9/26/2016    303 KB    10.0.28.1006
Intel® Processor Graphics    Intel Corporation            20.19.15.4531
iTunes    Apple Inc.    12/23/2016    310 MB    12.5.4.42
Java 8 Update 101    Oracle Corporation    8/28/2016    186 MB    8.0.1010.13
Kindle    AMZN Mobile LLC    9/26/2016        2.1.0.2
Macromedia Dreamweaver MX 2004    Macromedia    9/26/2016    185 MB    7.0.1
Macromedia Extension Manager    Macromedia    9/26/2016    61.9 MB    1.5
Macromedia Fireworks MX 2004    Macromedia    9/26/2016    101 MB    7.0.2
Mail and Calendar    Microsoft Corporation    3/30/2017        17.8021.42367.0
Malwarebytes version 3.0.6.1469    Malwarebytes    3/28/2017    127 MB    3.0.6.1469
Maps    Microsoft Corporation    3/29/2017        5.1703.762.0
McAfee® Central for Dell    McAfee Inc    9/26/2016        4.5.139.1
Messaging    Microsoft Corporation    9/26/2016        3.19.1001.0
Microsoft .NET Framework 4.5 Multi-Targeting Pack    Microsoft Corporation    7/7/2015    83.7 MB    4.5.50710
Microsoft .NET Framework 4.5 SDK    Microsoft Corporation    7/7/2015    16.8 MB    4.5.50710
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack    Microsoft Corporation    7/7/2015    98.7 MB    4.5.50932
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (ENU)    Microsoft Corporation    7/7/2015    96.7 MB    4.5.50932
Microsoft .NET Framework 4.5.1 SDK    Microsoft Corporation    7/7/2015    17.0 MB    4.5.51641
Microsoft Help Viewer 2.1    Microsoft Corporation    9/26/2016    3.75 MB    2.1.21005
Microsoft Office 365 - en-us    Microsoft Corporation    3/9/2017    938 MB    16.0.7766.2060
Microsoft OneDrive    Microsoft Corporation    3/2/2017    84.8 MB    17.3.6798.0207
Microsoft Solitaire Collection    Microsoft Studios    3/17/2017        3.15.3072.0
Microsoft SQL Server 2012 Command Line Utilities     Microsoft Corporation    7/7/2015    1.71 MB    11.1.3000.0
Microsoft SQL Server 2012 Data-Tier App Framework     Microsoft Corporation    7/7/2015    9.59 MB    11.1.2902.0
Microsoft SQL Server 2012 Data-Tier App Framework  (x64)    Microsoft Corporation    7/7/2015    20.2 MB    11.1.2902.0
Microsoft SQL Server 2012 Express LocalDB     Microsoft Corporation    7/7/2015    135 MB    11.1.3000.0
Microsoft SQL Server 2012 Management Objects     Microsoft Corporation    7/7/2015    16.1 MB    11.1.3000.0
Microsoft SQL Server 2012 Management Objects  (x64)    Microsoft Corporation    7/7/2015    33.7 MB    11.1.3000.0
Microsoft SQL Server 2012 Native Client     Microsoft Corporation    7/7/2015    14.3 MB    11.1.3000.0
Microsoft SQL Server 2012 T-SQL Language Service     Microsoft Corporation    7/7/2015    7.90 MB    11.1.3000.0
Microsoft SQL Server 2012 Transact-SQL ScriptDom     Microsoft Corporation    7/7/2015    7.18 MB    11.1.3000.0
Microsoft SQL Server Compact 4.0 SP1 x64 ENU    Microsoft Corporation    7/7/2015    27.5 MB    4.0.8876.1
Microsoft SQL Server Data Tools - enu (12.0.30919.1)    Microsoft Corporation    7/7/2015    32.6 MB    12.0.30919.1
Microsoft SQL Server Data Tools Build Utilities - enu (12.0.30919.1)    Microsoft Corporation    7/7/2015    4.80 MB    12.0.30919.1
Microsoft SQL Server System CLR Types    Microsoft Corporation    7/7/2015    5.07 MB    10.50.1600.1
Microsoft SQL Server System CLR Types (x64)    Microsoft Corporation    7/7/2015    6.27 MB    10.50.1600.1
Microsoft Sticky Notes    Microsoft Corporation    3/16/2017        1.7.1.0
Microsoft System CLR Types for SQL Server 2012    Microsoft Corporation    7/7/2015    3.33 MB    11.1.3366.16
Microsoft System CLR Types for SQL Server 2012 (x64)    Microsoft Corporation    7/7/2015    3.07 MB    11.1.3366.16
Microsoft Visual C++ 2005 Redistributable    Microsoft Corporation    5/5/2015    9.58 MB    8.0.61001
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17    Microsoft Corporation    5/5/2015    6.20 MB    9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148    Microsoft Corporation    5/5/2015    5.56 MB    9.0.30729.4148
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610    Microsoft Corporation    9/26/2016    20.5 MB    11.0.60610.1
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610    Microsoft Corporation    9/26/2016    17.3 MB    11.0.60610.1
Microsoft Visual Studio Express 2013 for Web - ENU    Microsoft Corporation    9/26/2016    317 MB    12.0.21005.13
Microsoft Web Deploy 3.5    Microsoft Corporation    7/7/2015    18.2 MB    3.1237.1762
Microsoft Web Platform Installer 5.0    Microsoft Corporation    7/7/2015    9.01 MB    5.0.50430.0
Microsoft Wi-Fi    Microsoft Corporation    9/26/2016        1.1604.4.0
Money    Microsoft Corporation    12/16/2016        4.18.37.0
Movies & TV    Microsoft Corporation    3/28/2017        10.17022.10311.0
Mozilla Firefox 52.0.2 (x86 en-US)    Mozilla    3/31/2017    91.5 MB    52.0.2
Mozilla Maintenance Service    Mozilla    3/29/2017    246 KB    52.0.2.6291
MSN Food & Drink    Microsoft Corporation    9/26/2016        3.0.4.336
MSN Health & Fitness    Microsoft Corporation    9/26/2016        3.0.4.336
MSN Travel    Microsoft Corporation    9/26/2016        3.0.4.336
News    Microsoft Corporation    12/23/2016        4.18.41.0
Norton Security Suite    Symantec Corporation    8/6/2016    584 MB    22.9.1.12
OneNote    Microsoft Corporation    3/30/2017        17.7967.57741.0
P@H-Protocol    Valassis    4/21/2016    697 KB    3.0.8.11
Paid Wi-Fi & Cellular    Microsoft Corporation    9/26/2016        1.1607.6.0
People    Microsoft Corporation    3/22/2017        10.2.621.0
Phone    Microsoft Corporation    9/26/2016        2.17.27003.0
Phone Companion    Microsoft Corporation    9/29/2016        10.1609.2561.0
Photo Editor    Aviary, Inc.    9/26/2016        2.0.0.3
Photos    Microsoft Corporation    3/2/2017        17.214.10010.0
Phototastic Collage    Thumbmunkeys Ltd    3/15/2017        2.0.74.0
Prerequisites for SSDT     Microsoft Corporation    7/7/2015    11.0 MB    11.1.3000.0
QuickSet64    Dell Inc.    5/5/2015    9.50 MB    11.1.25
Reader    Microsoft Corporation    3/16/2017        6.4.9926.18589
Realtek Card Reader    Realtek Semiconductor Corp.    5/5/2015    13.3 MB    6.2.9600.39054
Realtek High Definition Audio Driver    Realtek Semiconductor Corp.    9/27/2016    38.2 MB    6.0.1.7544
Skype Preview    Skype    3/13/2017        11.12.112.0
Soda PDF 8    LULU Software Limited    9/26/2016    105 MB    8.1.3.28034
Sports    Microsoft Corporation    12/16/2016        4.18.37.0
Spreadsheet Editor - Edit Excel & CSV Files    D & V Limited    9/26/2016        1.1.0.11
Store    Microsoft Corporation    3/10/2017        11701.1001.79.0
Store Purchase App    Microsoft Corporation    9/28/2016        11608.1000.2431.0
Sway    Microsoft Corporation    2/9/2017        17.7870.45131.0
Tips    Microsoft Corporation    2/16/2017        4.5.6.0
Twitter    Twitter Inc.    3/24/2017        5.6.1.0
Voice Recorder    Microsoft Corporation    3/16/2017        10.1703.601.0
Weather    Microsoft Corporation    3/29/2017        4.18.52.0
WIDCOMM Bluetooth Software    Broadcom Corporation    5/5/2015    210 MB    12.0.0.9350
Windows Reading List    Microsoft Corporation    9/26/2016        6.3.9654.21234
Windows Scan    Microsoft Corporation    9/26/2016        6.3.9654.17133
WinDrop - Share content from iPhone to Windows    mikeIT    12/23/2016        1.0.6.0
Wondersoft JPG to PDF Converter 1.02    Wondersoft    7/4/2016    1.33 MB    1.02
Xbox    Microsoft Corporation    3/30/2017        27.27.28010.0
Xbox Identity Provider    Microsoft Corporation    9/26/2016        11.19.19003.0
 



#9 buddy215

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Posted 31 March 2017 - 05:29 PM

Suggest you Disable these Startups: Use CCleaner by clicking on each item and choosing Disable on the right.

Yes    HKLM:Run    IJNetworkScannerSelectorEX    CANON INC.    C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe /FORCE

Yes    HKLM:Run    SunJavaUpdateSched    Oracle Corporation    "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

 

Disable these Tasks: Use CCleaner by clicking on each item and choosing Disable on the right.

Yes    Task    Adobe Acrobat Update Task    Adobe Systems Incorporated    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
Yes    Task    Adobe Flash Player Updater    Adobe Systems Incorporated    C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Yes    Task    CCleanerSkipUAC    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes    Task    Dell SupportAssistAgent AutoUpdate    Dell Inc.    C:\Program Files (x86)\Dell\SupportAssistAgent\bin\SupportAssist.exe AutoUpdate

Yes    Task    GoogleUpdateTaskMachineUA    Google Inc.    C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes    Task    OneDrive Standalone Update Task        C:\Users\Cindi_000\AppData\Local\Microsoft\OneDrive\17.3.6517.0809\OneDriveStandaloneUpdater.exe
Yes    Task    OneDrive Standalone Update Task v2    Microsoft Corporation    %localappdata%\Microsoft\OneDrive\OneDriveStandaloneUpdater.exe
Yes    Task    Optimize Start Menu Cache Files-S-1-5-21-455499618-1492321653-3095999946-1001        
Yes    Task    PCDDataUploadTask        "uaclauncher.exe" -lloc dataupload --ignoresecondarysplash --runsilently --skipidlewait

Yes    Task    SystemToolsDailyTest        "uaclauncher.exe" -silentenumeration -st SystemToolsDailyTest --ignoresecondarysplash --runsilently

 

Delete this task: Use CCleaner by clicking on it and choosing Delete on the right.

Yes    Task    UninstallDDS-C960901F-CE14-4DE1-9729-1305F719A337        C:\WINDOWS\TEMP\DeleteFolderTask.exe

 

Uninstall these programs: (unless you have a specific use for them)

Amazon    Amazon.com    1/20/2017        2016.829.2400.0

eBay    eBay, Inc    9/26/2016        1.6.0.34

Feedback Hub    Microsoft Corporation    3/21/2017        1.1702.653.0

Java 8 Update 101    Oracle Corporation    8/28/2016    186 MB    8.0.1010.13

McAfee® Central for Dell    McAfee Inc    9/26/2016        4.5.139.1

 

I did not see this in Windows Startups...is it up to date? If not...update or uninstall.

Norton Security Suite    Symantec Corporation    8/6/2016    584 MB    22.9.1.12

 

After doing the above...please let me know if you are still experiencing unusual slooooowness.

Please tell me if MBAM found anything when you ran its scan...whether you removed what it found or not.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#10 mykzqt78

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Posted 31 March 2017 - 08:46 PM

My Norton is up to date. I'm not sure why it doesn't show on the start up. It doesn't show on start up on our other computer either, but it shows in the icon box on the right end corner of the desktop/computer screen that's it running (on both computers). It's still running slow. It takes at least 30 seconds or more depending on the site for a webpage to load. Around 45 seconds for a program to load and about 18 seconds for a picture to load. Below is the scan.

 

 

# AdwCleaner v6.045 - Logfile created 31/03/2017 at 21:43:42
# Updated on 28/03/2017 by Malwarebytes
# Database : 2017-03-31.1 [Local]
# Operating System : Windows 10 Home  (X64)
# Username : Cindi_000 - CINDY
# Running from : C:\Users\Cindi_000\Downloads\AdwCleaner.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****

No malicious services found.


***** [ Folders ] *****

No malicious folders found.


***** [ Files ] *****

No malicious files found.


***** [ DLL ] *****

No malicious DLLs found.


***** [ WMI ] *****

No malicious keys found.


***** [ Shortcuts ] *****

No infected shortcut found.


***** [ Scheduled Tasks ] *****

No malicious task found.


***** [ Registry ] *****

No malicious registry entries found.


***** [ Web browsers ] *****

No malicious Firefox based browser items found.
No malicious Chromium based browser items found.

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [2572 Bytes] - [31/03/2017 16:55:18]
C:\AdwCleaner\AdwCleaner[S0].txt - [2477 Bytes] - [31/03/2017 16:54:05]
C:\AdwCleaner\AdwCleaner[S1].txt - [1136 Bytes] - [31/03/2017 21:43:42]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1209 Bytes] ##########
 



#11 buddy215

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Posted 01 April 2017 - 04:20 AM

Shut down Norton completely for a test to see if it is causing the slooooowness. Shut it down for five minutes or so while you visit a couple of trusted sites.

 

Is the computer connected to the internet by cable or wifi? If it is wireless try connecting by cable to the router to see if the speed improves.

 

I was asking about MBAM...the scan you ran before your first post....not AdwCleaner. You mentioned Malwarebytes. If AdwCleaner is what you ran

before your first post then please do this:

 

  • download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.0.6.1469.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#12 mykzqt78

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Posted 01 April 2017 - 01:38 PM

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 4/1/17
Scan Time: 1:17 PM
Logfile: malwarereport.txt
Administrator: Yes

-Software Information-
Version: 3.0.6.1469
Components Version: 1.0.75
Update Package Version: 1.0.1641
License: Trial

-System Information-
OS: Windows 10
CPU: x64
File System: NTFS
User: CINDY\Cindi_000

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 455132
Time Elapsed: 36 min, 11 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)



#13 buddy215

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Posted 01 April 2017 - 02:10 PM

So...what about shutting down Norton and testing and connecting the computer by cable to the router?


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#14 mykzqt78

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Posted 01 April 2017 - 03:58 PM

It still runs the slow whether Norton is disabled or not. Same with the cable vs using wifi. There's no difference. It's with the performance on my entire computer..not just the internet. Normally I can have multiple programs at once with no problem. Last night my processor was only running at around .40 GHz and I have a 2.2Gz laptop. I was going to check again, but I can't remember where I came across it to check again!



#15 buddy215

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Posted 01 April 2017 - 04:32 PM

Start a new topic in the Windows 10 Support Forum. I don't think the sloooow problem is malware related...


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”





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