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i have the same issues as the 2 below. 24th is the infected date


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#1 spacejones

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Posted 30 March 2017 - 10:24 AM

i can use internet just not open any av sw of any kind. pretty sure someone got in
 
Mod Edit:  Merged posted topics - Hamluis.

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Edited by hamluis, 30 March 2017 - 10:45 AM.


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#2 Aura

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Posted 30 March 2017 - 11:59 AM

Hi spacejones :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the article below to run a scan with MBAR. Once done, copy/paste the content of the log in your next reply (the log will be located in the MBAR folder).

https://support.malwarebytes.com/customer/portal/articles/2097176?b_id=6400

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#3 spacejones

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Posted 30 March 2017 - 02:18 PM

well it was putting in mad work. i came inside for a minute and it has been stuck, not responding for a while now. i dont want to cancel it so the virus wont detect it as well so i guess im going to go outside and check back soon. btw thank you so much for your time aura



#4 spacejones

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Posted 30 March 2017 - 03:15 PM

the scanner is not responding but in the system logtxt it says scan complete. should I close then try to re run the mbar scanner?

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#5 Aura

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Posted 30 March 2017 - 05:08 PM

Do you have a log called:
mbar-log-TODAY'S-DATE.txt
In the MBAR folder? If so, open it and copy/paste its content here.

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#6 spacejones

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Posted 31 March 2017 - 08:22 PM

K. I'll check as soon as I get home and touch base with u

#7 Aura

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Posted 03 April 2017 - 07:04 AM

Hi spacejones,

Are you still with me?

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#8 spacejones

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Posted 05 April 2017 - 11:14 AM

so sorry, i had some personal business to attend to and zero time to check here. i apologize again



#9 spacejones

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Posted 05 April 2017 - 11:20 AM

ok. i do not have an mbar log with a date only the system log. should I scan again. its getting hung at some point during scan and never responding. ill wait for your instructions before I scan again.



#10 Aura

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Posted 05 April 2017 - 12:37 PM

Yes, please run a scan again. And I've been told that when you run a scan with MBAR, you need to let it scan and not do anything. So leave the window open, let the program run and wait for it to complete. Even if it seems frozen, bugged, etc. do not click anywhere on it, just leave it be.

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#11 spacejones

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Posted 07 April 2017 - 10:37 AM

ok it finished last night

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#12 Aura

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Posted 07 April 2017 - 10:39 AM

Awesome :) Now you should be able to install and run a scan with Malwarebytes.

j1Bynr2.pngMalwarebytes - Clean Mode
  • Download and install the free version of Malwarebytes
    Note: It's your choice if you want to enable the free trial of Malwarebytes Premium or not. Enabling it will give you real-time protection from the program, as well as access to all the Premium features.
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point;
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so;
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan;
  • Let the scan run, the time required to complete the scan depends of your system and computer specs;
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button;
    • If it asks you to restart your computer to complete the removal, do so;
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply;

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#13 spacejones

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Posted 09 April 2017 - 10:48 AM

Attached File  mbam 4-8-17.txt   30.11KB   2 downloads



#14 spacejones

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Posted 09 April 2017 - 07:22 PM

thought i had posted that sooner. in a hurry i guess, sorry



#15 Aura

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Posted 09 April 2017 - 07:47 PM

All good no worries. I see that you provided me the scan log. Did you make Malwarebytes quarantine all the threats it detected afterward?

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