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The required resource is in use


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44 replies to this topic

#1 farland

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Posted 30 March 2017 - 02:00 AM

Hello,

 

My Windows 10 computer has been infected with a virus (probably a trojan) and the virus is preventing me from starting any malware removal softwares by saying "the required resource is in use"

 

I tried using rkill.exe to stop the virus processes however the virus is blocking even rkill.exe. I even tried renaming it to iexplore.exe as another thread on "the required resource is in use"

 

Help!!

 

I have also attached my FRST scan log.

Attached Files

  • Attached File  FRST.txt   253.07KB   7 downloads


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#2 Aura

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Posted 30 March 2017 - 11:58 AM

Hi farland :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the article below to run a scan with MBAR. Once done, copy/paste the content of the log (which will be located in the MBAR folder).

https://support.malwarebytes.com/customer/portal/articles/2097176?b_id=6400

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#3 JSntgRvr

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Posted 30 March 2017 - 12:12 PM

Too late. LOL

Edited by JSntgRvr, 30 March 2017 - 12:14 PM.

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#4 farland

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Posted 30 March 2017 - 12:30 PM

Thank you Aura, I will run a scan with MBAR as soon as I go home.



#5 farland

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Posted 30 March 2017 - 04:52 PM

.

Edited by farland, 30 March 2017 - 05:31 PM.


#6 Aura

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Posted 30 March 2017 - 05:07 PM

I don't think this is the right log. The right log is called:
mbar-log-TODAY'S-DATE.txt
Can you check in the MBAR folder again?

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#7 farland

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Posted 30 March 2017 - 05:17 PM

I checked the folder and there's no text file named as such.

 

I am using mbar 1.09.3.1001 and I opened the mbar.cmd file and scanned the computer and I got "system-log.txt"



#8 Aura

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Posted 30 March 2017 - 05:22 PM

Did MBAR ask you to restart your computer after running it?

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#9 farland

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Posted 30 March 2017 - 05:30 PM

Oh, rebooted my computer and this popped up
 
 
Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org
Database version:
  main:    v2014.11.18.05
  rootkit: v2014.11.12.01
Windows 10 x64 NTFS
Internet Explorer 11.953.14393.0
jooch :: LAPTOP-7MU69BG3 [administrator]
3/30/2017 2:50:35 PM
mbar-log-2017-03-30 (14-50-35).txt
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 380698
Time elapsed: 12 minute(s), 37 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 8
HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MRT.exe (Trojan.Agent) -> Delete on reboot. [57e62e0f6517f541923b698b699a758b]
HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MsMpEng.exe (Security.Hijack) -> Delete on reboot. [53ea073680fc44f2b72f9064838036ca]
HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\svchost.exe (Security.Hijack) -> Delete on reboot. [ce6fbd80e09c81b5ab5b7f7859aa8779]
HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MRT.exe (Trojan.Agent) -> Delete on reboot. [d4691b2298e4df579c316193f1126a96]
HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MsMpEng.exe (Security.Hijack) -> Delete on reboot. [44f94cf16418ff37786e22d2af548878]
HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\svchost.exe (Security.Hijack) -> Delete on reboot. [b38aa796c8b49f97fd0926d1f112cf31]
HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\EXPLORER.EXE (Heuristics.Reserved.Word.Exploit) -> Delete on reboot. [7fbe8cb1cfad70c6cfa660ee0df8e51b]
HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\EXPLORER.EXE (Heuristics.Reserved.Word.Exploit) -> Delete on reboot. [7fbe8cb1cfad70c6cfa660ee0df8e51b]
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 1
C:\Users\jooch\Desktop\eXplorer.exe (Heuristics.Reserved.Word.Exploit) -> Delete on reboot. [7fbe8cb1cfad70c6cfa660ee0df8e51b]
Physical Sectors Detected: 0
(No malicious items detected)
(end)


#10 Aura

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Posted 30 March 2017 - 05:31 PM

Awesome :)

Now, are you able to download and run a scan with Malwarebytes?

j1Bynr2.pngMalwarebytes - Clean Mode
  • Download and install the free version of Malwarebytes
    Note: It's your choice if you want to enable the free trial of Malwarebytes Premium or not. Enabling it will give you real-time protection from the program, as well as access to all the Premium features.
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point;
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so;
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan;
  • Let the scan run, the time required to complete the scan depends of your system and computer specs;
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button;
    • If it asks you to restart your computer to complete the removal, do so;
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply;

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#11 farland

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Posted 30 March 2017 - 05:37 PM

Nope, it is still stating "The Requested Resource is in Use"

 

Should I run MBAR one more time to see if any more malware pops up?

 

Edit: I ran MBAR again and it seems like it has detected more malware


Edited by farland, 30 March 2017 - 05:40 PM.


#12 Aura

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Posted 30 March 2017 - 05:41 PM

Yes please. Run MBAR, delete everything it finds, and post the content of the new MBAR log. And I was expecting this, since the detections it had wasn't the ones I was expected. This could be explained by the fact that your database wasn't updated, and you have to update it before running the scan.

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#13 farland

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Posted 30 March 2017 - 05:49 PM

Yes, I have not updated the database the first time around.

 

This time I have updated it before scanning and it seems to be taking longer to scan.



#14 Aura

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Posted 30 March 2017 - 05:52 PM

That is expected. I'll be waiting, no worries :)

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#15 farland

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Posted 30 March 2017 - 07:40 PM

Oh my, it works! I have no idea if this was a bug or actually real, but on MBAR it said that it found 6500 malwares :o
Now I will proceed to install Malwarebytes and scan my computer for any more remaining malwares.
Also the log is horrendously big (2mb) so I will send you a link to it as an edit on this comment.
 

Edited by farland, 30 March 2017 - 07:43 PM.





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