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Video Signal Dies, Need Help Troubleshooting

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#1 Nightrate


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Posted 30 March 2017 - 01:34 AM

I'm not fully sure what the problem is, the video signal either freezes or cuts out completely. It's been happening for a while, but I've been away from my computer for a few days, today it worked perfectly fine for a time. When I started playing a game, the problem came back.



OS: Windows 7 Home Premium SP1

CPU: Intel Core i5-4440


GPU: Asus GeForce GTX 950 2GB

RAM: Corsair XMS3 8GB (2x4GB)

Drive 1: Samsung 850 EVO 500 GB SSD

Drive 2: Western Digital Caviar Blue 1TB HDD

I have not overclocked anything or made any modifications.

All parts are a little over 2 years old, except for the GPU which is just under 1 year old.


Specifically what happens is, when this video signal crash occurs, the audio stutters for a moment, and the screen completely locks up, it then stays frozen or goes completely black, then I hear the error message sound. I can't read this message, and I haven't found a way to recover once this happens. Audio still works, and as far as I can determine the computer is running just fine, just without the video signal after this occurs, it even plays the logoff jingle if I hit the power button. I don't know what specifically triggers it either, but it seems to be related to high load on something. When I try to reboot, the video crash usually happens shortly after, so once it gets messed up it consistently does so until things have been resting for a while so to speak.


This started around a recent windows update and Nvidia driver update, but I don't know that these are related to the problem. I've tried two restore points, as well as DDU, I've tried using an older Nvidia driver that I know works, I've tried reseating the GPU. I really need help determining the cause, or at least seeing that error message that I can't read.

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#2 Nightrate

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Posted 30 March 2017 - 02:05 AM

Update: I ran FurMark. For the GPU test it seemed normal, temperature rose pretty high but came down. I then tried the CPU test and my video crashed so it seems likely this is a CPU problem. Still hoping for more help though.

PS: I'm new here, so if there's a way to edit OP I couldn't find it on my phone.

#3 hamluis



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Posted 30 March 2017 - 07:01 AM

Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.


#4 Nightrate

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Posted 30 March 2017 - 05:37 PM

I would love to do that but now my computer isn't displaying anything, my monitor stays in sleep mode while booting. This happened to me before because my older gpu died. I haven't booted since running the CPU test with FurMark, did I burn out my processor?

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