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NetUtils2016 malware has infected my computer


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42 replies to this topic

#1 blvdperez

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Posted 29 March 2017 - 07:04 PM

I have been infected with a virus that has been making my computer crash for some days now. It has rendered my computer useless as I can not turn off airplane mode, turn of mute, change screen brightness , or use the internet (airplane mode On) . I can NOT use Malwarebytes because when I start it , I get error that says "resources requested in use" .I have deleted most programs minus one called "safefinder" by "Linkury".

 

 

Any help would be so appreciated . thanks

 

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#2 Aura

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Posted 30 March 2017 - 12:01 PM

Hi blvdperez :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the article below to run a scan with MBAR. Once done, copy/paste the content of the log in your next reply (the log will be located in the MBAR folder).

https://support.malwarebytes.com/customer/portal/articles/2097176?b_id=6400

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#3 blvdperez

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Posted 30 March 2017 - 06:34 PM

Thank you Yoan for your quick response. Here is the log you requested. Please keep in mind I can not connect to internet so update in mbar is not possible. I am using a tablet and USB to transfer information

 

 

 

Malwarebytes Anti-Rootkit BETA 1.9.3.1001

 

www.malwarebytes.org

 

 

Database version:

 

  main:    v2014.11.18.05

 

  rootkit: v2014.11.12.01

 

 

Windows 8 x64 NTFS (Safe Mode)

 

Internet Explorer 11.576.14393.0

 

Megan :: LENOVO-PC [administrator]

 

 

3/30/2017 1:19:37 PM

 

mbar-log-2017-03-30 (13-19-37).txt

 

 

Scan type: Quick scan

 

Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken

 

Scan options disabled:

 

Objects scanned: 352518

 

Time elapsed: 18 minute(s), 22 second(s)

 

 

Memory Processes Detected: 0

 

(No malicious items detected)

 

 

Memory Modules Detected: 0

 

(No malicious items detected)

 

 

Registry Keys Detected: 0

 

(No malicious items detected)

 

 

Registry Values Detected: 0

 

(No malicious items detected)

 

 

Registry Data Items Detected: 0

 

(No malicious items detected)

 

 

Folders Detected: 0

 

(No malicious items detected)

 

 

Files Detected: 0

 

(No malicious items detected)

 

 

Physical Sectors Detected: 0

 

(No malicious items detected)

 

 

(end)



#4 Aura

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Posted 30 March 2017 - 06:35 PM

Sorry I forgot to add an instructions in the previous post that isn't mentionned in the article. When you launch MBAR, you need to click on the "Update" button to update the database before launching a scan, otherwise the current infection won't be detected. Can you run MBAR again and do that? Thank you.

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#5 blvdperez

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Posted 30 March 2017 - 07:00 PM

No I can't. I can't connect to the internet on the infected computer and I'm transferring mbar and txt logs via my surface tablet with RT. cant run update mbar on windows RT



#6 Aura

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Posted 30 March 2017 - 07:02 PM

Download this one then.

https://www.dropbox.com/s/t87psxu30nn87l0/mbar-1.09.3.1001.zip?dl=0

This is the MBAR from the article that I downloaded, updated and put back in a .zip archive. Let's see if it works. The databases are updated.

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#7 blvdperez

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Posted 30 March 2017 - 08:24 PM

Malware found : 1695 .....

Still scanning . it may be  a while so bare with me, but your zip file worked.



#8 Aura

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Posted 30 March 2017 - 08:32 PM

I'm sure it will, it's expected with this infection. We'll give it all the time it needs. Also, glad to see that it also worked for you (a user confirmed me an hour ago that it worked for him as well, so I know I can use this in the future now).

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#9 blvdperez

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Posted 30 March 2017 - 09:09 PM

Excellent. Windows did warn me about the file , prior to extracting but that's to be expected.  You may want to advise wary users beforehand. 

 

So update, malware found : 6428 but now it says "(not responding)" and Windows blue loading cursor . hoping it snaps out of it on its own.



#10 blvdperez

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Posted 30 March 2017 - 09:26 PM

I don't think its going to work. Its been almost 20 minutes



#11 Aura

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Posted 30 March 2017 - 09:30 PM

What you can do is close Malwarebytes, and run JRT and AdwCleaner instead. These should remove a lot of threats and that will ease up Malwarebytes on the next scan.

iT103hr.pngJunkware Removal Tool (JRT)
  • Download Junkware Removal Tool (JRT) and move it to your Desktop;
  • Right-click on JRT.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Press on any key to launch the scan and let it complete;
    tLsXbWy.png
    Credits : BleepingComputer.com
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
zcMPezJ.pngAdwCleaner - Fix Mode
  • Download AdwCleaner and move it to your Desktop;
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Accept the EULA (I accept), let the database update, then click on Scan;
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Cleaning button. This will kill all the active processes;
    MV5ejgW.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it;
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply;
Your next reply(ies) should therefore contain:
  • Copy/pasted JRT log;
  • Copy/pasted AdwCleaner clean log;

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#12 blvdperez

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Posted 30 March 2017 - 10:48 PM

Wow it worked. Scanned 9871 malware items . Should I hit ''cleanup''


Wow it worked. Scanned 9871 malware items . Should I hit ''cleanup'' and check ''create restore point'' ?


Wow it worked. Scanned 9871 malware items . Should I hit ''cleanup'' and check ''create restore point'' ?


Wow it worked. Scanned 9871 malware items . Should I hit ''cleanup'' and check ''create restore point'' ?


Wow it worked. Scanned 9871 malware items . Should I hit ''cleanup'' and check ''create restore point'' ?


Wow it worked. Scanned 9871 malware items . Should I hit ''cleanup'' and check ''create restore point'' ?



#13 blvdperez

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Posted 30 March 2017 - 11:17 PM

Here ya go

Attached Files



#14 Aura

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Posted 31 March 2017 - 07:06 AM

Please click on the "Cleanup" button, yes. And this isn't the right log. The right log is in the MBAR folder and have a name like this:
mbar-log-TODAY'S-DATE.txt

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#15 blvdperez

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Posted 31 March 2017 - 09:42 AM

Sorry about that. Here it is

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