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A particularly contaminated pc


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2 replies to this topic

#1 HatoRandom

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Posted 29 March 2017 - 03:42 PM

Hello. 

 

Recently, I've been asked by a family member to take a look at their laptop, which has running weird lately. I figured it would be filled with toolbars and the occasional pop-up and what-not, so I thought on just installing Malware-Bytes, get rid of everything and  go home, however, after finding a mind-blowing number of viruses, and sent all of them to "Quarantine", I tried to restart and then all of the owner's files and photos were completely missing, including most of the folders.

 

After I calmed her down by saying it would be fine if I just take the viruses out of Quarantine, and doing it, everything came back to normal and all, however the viruses are still here and we're just back where we starterd. I'm just the little guy who's good at computers from the family, not an expert or anything, so I really don't know how to proceed now that Malwarebytes have been ruled out because it damages the files.

 

Is there a less invasive anti-virus that would help my in my case, or anything I could do in order to prevent the contents of the laptop from being erased? Please have in mind that both my experience and tools are lacking, so I don't think I would be able to perform complex stuff. I could try, though, if I get the proper instructions. 

 

If you read it all, thank you very much, and I would extremely appreciate any kind of help.

 

I will be leaving here the Malwarebytes report, however, viewer discretion is advised, because it's really long.

 

I'm sorry for the Spanish report, I would try to translate it, but I'm afraid to screw-up any important piece of info, so I'll just try to answer if there's a doubt. Again, thanks a lot for taking the time to read. :smash:

Attached Files


Edited by HatoRandom, 29 March 2017 - 03:54 PM.


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#2 nasdaq

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Posted 30 March 2017 - 08:53 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

This is just a scan nothing will be removed.

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post both logs.

Wait for further instructions.

#3 nasdaq

nasdaq

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Posted 05 April 2017 - 08:08 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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