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New Desktop BSOD, WHEA UNCORRECTABLE ERROR BUGCHECK 124


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#1 mario015

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Posted 29 March 2017 - 02:48 PM

This is a new computer I got from Best Buy. It is actually a replacement to my original purchase due to a similar problem (same model). 5 days into using the second computer and the BSOD shows up again. Weird thing is that on both computers the BSOD shows up around the same time (about 3-4AM). I have only had 1 BSOD on the second computer, also around 3-4 AM. I am thinking that if I exchanged it again for another replacement, the third computer will have the same problem, so I want to try to fix this if possible before the return period is over.

 

 

· OS - Windows 10 Home
· x64
· What was original installed OS on system: Windows 10 I think. The control panel shows "Backup and Restore(Windows7)". Purchased as Windows 10.
· OS an OEM version
· Age of system: I purchased it about 6 days ago. "Programs and Features" app shows the first programs were installed on Dec 25, 2016, I guess by Dell.
· Age of OS installation: It is the original OS install.

· CPU: Intel Core i3-6100 CPU @ 3.70GHz
· Video Card: Intel HD Graphics 530
· MotherBoard: Dell Inc. 0C2XKD version A01 (used wmic)
· Power Supply - not sure, dont want to open up this new computer and risk voiding the warranty

· System Manufacturer: DELL
· Exact model number DELL Inspiron I3650-1551SLV

· Desktop

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#2 bwv848

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Posted 29 March 2017 - 03:09 PM

As you know, you had a STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR bugcheck:

3: kd> .bugcheck
Bugcheck code 00000124
Arguments 00000000`00000000 ffffbf08`75eda028 00000000`fe000000 00000000`00801136

Let us have a look at the Windows Hardware Error Architecture (WHEA) error record; its address is in the second parameter of the bugcheck:

3: kd> !errrec ffffbf0875eda028
===============================================================================
Common Platform Error Record @ ffffbf0875eda028
-------------------------------------------------------------------------------
Record Id     : 01d2a69f96d090af
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 3/28/2017 8:02:53 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffbf0875eda0a8
Section       @ ffffbf0875eda180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Data Read
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000506e3
Processor ID  : 0x0000000000000003

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffbf0875eda0f0
Section       @ ffffbf0875eda240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000003
CPU Id        : e3 06 05 00 00 08 10 03 - bf fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffbf0875eda240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffbf0875eda138
Section       @ ffffbf0875eda2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL2_DRD_ERR (Proc 3 Bank 7)
  Status      : 0xfe00000000801136
  Address     : 0x0000000088800000
  Misc.       : 0x00000030e3000086

We spot a Cache Error on Processor Three, Bank 7. That's bad news. Your CPU is not overclocked (thankfully):

3: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 3696
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ Intel64 Family 6 Model 94 Stepping 3
ProcessorNameString = REG_SZ Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz
Update Status = REG_DWORD 2
VendorIdentifier = REG_SZ GenuineIntel
MSR8B = REG_QWORD 9e00000000
3: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz"
MaxSpeed:     3700
CurrentSpeed: 3696

So what does all this mean? Well, I suspect that there could be a flaw in the batch of computers that Best Buy bought. You may want to claim Dell's warranty, if Best Buy doesn't do anything. Of course there's a possibility of a third-party driver conflict, but a driver causing a 0x124 is extremely rare. One last thing... if you're skilled enough, update the BIOS.

Regards,
bwv848


Edited by bwv848, 29 March 2017 - 03:10 PM.

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#3 mario015

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Posted 29 March 2017 - 03:29 PM

Ok thanks. I will exchange it for another one again since I am still within the return period. This time I will go to a different Best Buy just encase it is a bad batch at that particular Best Buy.

 

I already have the latest BIOS. Updated on day 1.

 

So should I still run the tests from step 6, or is there no point?

 

6. While waiting for a reply -
· Run - Driver Verifier - Windows 10, 8.1, 8, 7 & Vista
· Run HDD Diagnostics
· Test RAM


Edited by mario015, 29 March 2017 - 03:31 PM.


#4 bwv848

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Posted 29 March 2017 - 03:43 PM

I wouldn't bother with the hardware diagnostics. Even if you find a problem in the hardware, you'll still have to return it to Dell (or BestBuy).

Good luck!

Regards,
bwv848


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