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crashes and errors and adware

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#1 Lisa T.

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Posted 29 March 2017 - 10:15 AM

We took computer to get it looked at and it was cleaned and found not much dust.  The computer guy had to restore the computer to a previous time.  I have downloaded avast and ran per the guys advice.  It was clean.  Last night while surfing web random pages were loading with ads so I downloaded adware cleaner and it found 2 files...deleted but this morning it didn't want to start up again...screen distorted.  I see 3 logos instead of 1.
Mod Edit:  Merged topics, moved from BSODs to Am I Infected - Hamluis.
Took computer to have it looked at.  Guy said he thought it was malicious malware and he restored computer  and said to download avast which i did and it found nothing, but last night it started opening ad windows again so i downloaded adware cleaner and it cleaned 2 files off computer.  but this morning it didn't want to start up again.  screen distorted...see 3 logos instead of 1.  kept going to screen asking which mode to start in ...etc.

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Edited by hamluis, 29 March 2017 - 11:55 AM.

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#2 boopme


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Posted 29 March 2017 - 01:55 PM

I suggest you repost to get a deeper look.

Start at Step 6...

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
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