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whea uncorrectable error


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#1 goldy_1982

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Posted 29 March 2017 - 04:25 AM

Please can anyone help with this error. Reports attached.

Attached Files


Edited by goldy_1982, 29 March 2017 - 04:46 AM.


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#2 goldy_1982

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Posted 29 March 2017 - 04:57 AM

I have now also been through the other surestions of verifying the driver and rebooted the machine.

#3 goldy_1982

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Posted 29 March 2017 - 04:59 AM

Just crashed again.

#4 bwv848

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Posted 29 March 2017 - 09:35 PM

Hi, goldy_1982,
 
Here's my analysis of the latest dump file. As you know, you had a STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR bugcheck:

1: kd> .bugcheck
Bugcheck code 00000124
Arguments 00000000`00000000 ffffa307`aa0fd038 00000000`f6200004 00000000`0004010a

Let us have a look at the Windows Hardware Error Architecture (WHEA) error record; its address is in the second parameter of the bugcheck:

1: kd> !errrec ffffa307`aa0fd038
===============================================================================
Common Platform Error Record @ ffffa307aa0fd038
-------------------------------------------------------------------------------
Record Id     : 01d2a816e853a4c7
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 3/28/2017 23:16:19 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffa307aa0fd0b8
Section       @ ffffa307aa0fd190
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x0000000000030678
Processor ID  : 0x0000000000000002

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffa307aa0fd100
Section       @ ffffa307aa0fd250
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000002
CPU Id        : 78 06 03 00 00 08 10 02 - bf e3 d8 41 ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffa307aa0fd250

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffa307aa0fd148
Section       @ ffffa307aa0fd2d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 1 Bank 2)
  Status      : 0xf62000040004010a
  Address     : 0x0000000151e43940
  Misc.       : 0x0000000000000000

We spot a Cache Error on Processor One, Bank 2. That's bad news. Your CPU is not overclocked (thankfully):

1: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 2167
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ Intel64 Family 6 Model 55 Stepping 8
ProcessorNameString = REG_SZ Intel(R) Celeron(R) CPU  N2840  @ 2.16GHz
Update Status = REG_DWORD 2
VendorIdentifier = REG_SZ GenuineIntel
MSR8B = REG_QWORD 82900000000
1: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Celeron(R) CPU  N2840  @ 2.16GHz"
MaxSpeed:     2160
CurrentSpeed: 2167

The other dumps indicate similar cache errors. In my opinion, this is most likely a faulty CPU, but here are some things you can try:

  1. Monitor your temperatures with HWMonitor. Post a screenshot.
  2. Remove the CMOS battery to reset the BIOS.
  3. Update the BIOS (if you're skilled enough).
  4. Run the Intel Processor Diagnostic Tool.
  5. Run Prime95 and see whether if the system crashes. If it does, this is (IMO) a faulty CPU.

Good luck!

 

Regards,

bwv848


If I do not reply in three days, please message me.
 
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