my friend was using her browser when a page popped up on her screen saying that she had a virus, and to call a number. She did call the number and of course they said she had a bad virus and wanted money. She said no but then they took over her computer and used the mouse. Told her what her passwords were for places. She hung up on them BUT how did they get into her computer?
I am going to run a recovery on her computer. Is they getting into her computer through the adobe flash hack? Is running a recovery the best way to fix this problem? This is actually the 2nd friend this happened too. The hackers were in her computer without her allow remote access. I find this very scary.
Please advise me what to do to fix this and how to stop this from happening a gain if I can
Windows 7 computer
Nothing has been done yet to fix it