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Infected by Trojan/Malware - Cannot install Anti Virus nor restore PC

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2 replies to this topic

#1 solmotiv


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  • Local time:08:42 AM

Posted 28 March 2017 - 06:43 PM

Please help.  I recently downloaded some malicious software that has infected my PC.  


The symptoms are as follows; 


After about 20 seconds BSOD comes up and reads the following;



What Failed: ndistpr64.sys


Computer will only boot into safe mode on 3rd restart.  F8 will not initiate safe mode.  Shift + restart will not initiate alternate boot options.



Anti Virus does not work.  Nor does Malwarebytes Anti-Rootkit Supplement

The error you receive is "The requested resource is in use."


FRST64 does work.  FRST and Addition txt file attached.


Please advise what can be done.


Many Thanks


Attached Files

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#2 nasdaq


  • Malware Response Team
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  • Location:Montreal, QC. Canada
  • Local time:10:42 AM

Posted 29 March 2017 - 08:57 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Please navigate to this Malwarebytes page.

Download and run the Malwarebytes Anti-RootKit supplement program.
Please follow the instructions in the link below

Download to your Desktop the Fixlist.txt file attached.
Move or copy the FRST64.exe file from your F:\ drive to the Desktop on Your C:\ drive.
Both files must be on your Desktop.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Let me know what problem persists.

Do everything in Safe Mode with Network connection.

When the fix is completed restart the computer normally.
Let me know if this is still a problem.

Attached Files

#3 solmotiv

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  • Local time:08:42 AM

Posted 29 March 2017 - 09:42 PM

I decided to bring my computer to a friend last night to help fix the problem due to the urgency. Everything appears to be working now.  You can close the ticket.  Thank you for your service.  Best regards.

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