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Straight to Black, Not if rebooted, NO BSOD


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#1 urville

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Posted 28 March 2017 - 09:43 AM

This computer crashes when launching programs after sitting for an extended period of time.

 

So far I have figured out that an extended period of time is: longer than 2 hours. This is a "so far" number, in that it may be longer or less to some degree but this is as far as I have been able to deduce to this point.

Not always the same programs. So far, Many programs will not cause it, several programs will, but not every time. Browser (Chrome), Adobe (Photoshop, InDesign, Illustrator), will. Notepad, Word, Adobe Acrobat Pro DC, system programs like opening the recycle bin, task scheduler, etc all seem to be free of causing it. 

Programs will "prelaunch". Splash screens come up, the drive is accessed, no crash. It's on actual launch, which for these purposes is considered: when the actual program window is generated after any prelaunch access. This is when it will crash.

The crash is immediate, straight to black (no power), no system event is recorded.

 

If the machine has been rebooted within at least 30-45 minutes, this crash will not happen no matter what the user does. The user can launch everything they need, go the whole day keeping them open, close them at the end of day and experience no issues.

This machine runs Windows 7 64, contains a Samsung 840 SSD, brand name board and immediate components, is fairly clean software wise (clutter), is protected against viral-malware-ransomware. Graphic machine, meaning the same basic set of programs is run every day.

What I have done. Checked for heat issues, fans, clear heatsinks, seated components and connectors, turned it off and on, checked for software infection. I set up a daily reboot at 7:30 am and the user comes in and launches all programs for the day by 8:15 and we have not had any more crashes, however I can access it in the middle of the night (only because this means it has been sitting) and cause a crash still.

I see it is highly recommended for BSoD to provide a dump file, but this is not a BSoD so I didn't provide one. I am sure I could if you think it's relevant, I wasn't sure.I'm not sure one is even being generated.


Edited by urville, 28 March 2017 - 12:55 PM.


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#2 urville

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Posted 30 March 2017 - 10:04 AM

I'll take educated guesses at this point?



#3 usasma

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Posted 01 April 2017 - 02:58 PM

I no longer work on W7 issues, but hate to see this post just sitting there without any responses

 

I have these suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your system from the manufacturer's website (to include BIOS/UEFI).
3.  Try this free tool from Kaspersky to update some common applications:  https://support.kaspersky.com/11827
4.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website

If that doesn't work, then I suggest these steps (try them in order until one of them fixes things):

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.:

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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