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please help me do a "clean" and complete uninstall of Malwarebytes 3.0


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#1 bob n steve

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Posted 28 March 2017 - 04:15 AM

hi everybody!

 

i use Malwarebytes 3.0 Premium, and am very happy with the product.  every couple of months, however, a glitch seems to occur in their automatic updates, which causes the program to stop working properly.  to fix this, their instructions are to uninstall, then reinstall a fresh copy.

 

however, upon trying to uninstall, i get an error message telling me that some components of Malwarebytes 3.0 have not been removed, which therefore makes the new install impossible.

 

when i contact the folks at Malwarebytes, they send me a temporary link to a cleaner that completely scrubs their product from my computer, so that i can do the reinstall.  the problem is that it takes a couple of days to get a response from them.

 

does anyone know of a good, simple and thorough cleaner i could use to get rid of all traces of Malwarebytes?  i am rather unsophisticated about computers, so the easier is certainly better for me.

 

thank you for your help!



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#2 quietman7

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Posted 28 March 2017 - 05:26 AM

To fully uninstall Malwarebytes (or perform a clean reinstall), refer to these instructions using mb-clean.exe.
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#3 bob n steve

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Posted 28 March 2017 - 06:04 AM

thanks, quietman7!  i always appreciate your assistance!



#4 quietman7

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Posted 28 March 2017 - 06:08 AM

You're welcome. :thumbup2:
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#5 bob n steve

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Posted 28 March 2017 - 06:30 AM

darn!  it didn't "take".  i did the download of the clean-up exe, completed that, then rebooted.

 

then i installed a clean version of Malwarebytes3.0, and right in the middle of the installation, in exactly the same place as before, i got an error message, saying that the installation could not continue because of a code 5 failure in C:\WINDOWS\system32\drivers\mbae64sys....

 

did i do something incorrectly?



#6 quietman7

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Posted 28 March 2017 - 09:08 AM

Since Malwarebytes 3.0 was released, many users have reported various issues and glitches. While Malwarebytes has diligently attempted to address these problems, the development team is still receiving complaints. For those users who are in that category, I would recommend they stay with or revert back to Malwarebytes 2.x which can be downloaded from here.
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#7 Aura

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Posted 28 March 2017 - 11:34 AM

Hi bob n steve,

Are you able to provide the log created by mb-clean.exe (mb-cleanresult.txt) on your desktop here, so we can check it out?

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#8 bob n steve

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Posted 28 March 2017 - 12:28 PM

hi aura!

 

here it is.  and thanks for the perusal....

 

 

2017-03-28 13:26:57.098   Delete REG key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes Anti-Malware_is1
2017-03-28 13:26:57.098   Delete REG key: System\CurrentControlSet\Services\mbamchameleon
2017-03-28 13:26:57.098   Delete REG key: AllFilesystemObjects\shellex\ContextMenuHandlers\MBAMShlExt
2017-03-28 13:26:57.114   Delete REG key: Folder\shellex\ContextMenuHandlers\MBAMShlExt
2017-03-28 13:26:57.129   Delete REG key: Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}
2017-03-28 13:26:57.129   Delete REG key: Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}
2017-03-28 13:26:57.145   Delete REG key: TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}
2017-03-28 13:26:57.145   Delete REG key: TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}
2017-03-28 13:26:57.161   Delete REG key: CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}
2017-03-28 13:26:57.176   Delete REG key: MBAMExt.MBAMShlExt
2017-03-28 13:26:57.176   Delete REG key: MBAMExt.MBAMShlExt.1
2017-03-28 13:26:57.192   Delete REG key: mbam.script
2017-03-28 13:26:57.208   Delete REG key: SSubTimer6.CTimer
2017-03-28 13:26:57.208   Delete REG key: SSubTimer6.GSubclass
2017-03-28 13:26:57.223   Delete REG key: vbAcceleratorSGrid6.vbalGrid
2017-03-28 13:26:57.239   Delete REG key: CLSID\{C5DA1F2B-B2BF-4DFC-BC9A-439133543A67}
2017-03-28 13:26:57.239   Delete REG key: CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}
2017-03-28 13:26:57.254   Delete REG key: CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}
2017-03-28 13:26:57.286   Trying to deleting path: C:\Users\bob\AppData\Roaming\Malwarebytes\Malwarebytes Anti-Malware
2017-03-28 13:26:57.286   Cannot delete path: C:\Users\bob\AppData\Roaming\Malwarebytes\Malwarebytes Anti-Malware error(3)
2017-03-28 13:26:57.301   Trying to deleting path: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware
2017-03-28 13:26:57.317   Cannot delete path: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware error(3)
2017-03-28 13:26:57.333   Trying to deleting path: C:\Program Files (x86)\Malwarebytes Anti-Malware
2017-03-28 13:26:57.348   Cannot delete path: C:\Program Files (x86)\Malwarebytes Anti-Malware error(3)
2017-03-28 13:26:57.364   Trying to deleting path: C:\Program Files (x86)\Malwarebytes Anti-Malware
2017-03-28 13:26:57.364   Cannot delete path: C:\Program Files (x86)\Malwarebytes Anti-Malware error(3)
2017-03-28 13:26:57.379   Trying to deleting path: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2017-03-28 13:26:57.395   Cannot delete path: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware error(3)
2017-03-28 13:26:57.458   Delete REG key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes' Anti-Malware_is1
2017-03-28 13:26:57.458   Delete REG key: System\CurrentControlSet\Services\mbamchameleon
2017-03-28 13:26:57.473   Delete REG key: AllFilesystemObjects\shellex\ContextMenuHandlers\MBAMShlExt
2017-03-28 13:26:57.489   Delete REG key: Folder\shellex\ContextMenuHandlers\MBAMShlExt
2017-03-28 13:26:57.489   Delete REG key: Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}
2017-03-28 13:26:57.504   Delete REG key: Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}
2017-03-28 13:26:57.520   Delete REG key: TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}
2017-03-28 13:26:57.520   Delete REG key: TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}
2017-03-28 13:26:57.536   Delete REG key: CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}
2017-03-28 13:26:57.551   Delete REG key: MBAMExt.MBAMShlExt
2017-03-28 13:26:57.551   Delete REG key: MBAMExt.MBAMShlExt.1
2017-03-28 13:26:57.567   Delete REG key: mbam.script
2017-03-28 13:26:57.583   Delete REG key: SSubTimer6.CTimer
2017-03-28 13:26:57.583   Delete REG key: SSubTimer6.GSubclass
2017-03-28 13:26:57.598   Delete REG key: vbAcceleratorSGrid6.vbalGrid
2017-03-28 13:26:57.614   Delete REG key: CLSID\{C5DA1F2B-B2BF-4DFC-BC9A-439133543A67}
2017-03-28 13:26:57.614   Delete REG key: CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}
2017-03-28 13:26:57.629   Delete REG key: CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}
2017-03-28 13:26:57.645   Trying to deleting path: C:\Users\bob\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware
2017-03-28 13:26:57.645   Cannot delete path: C:\Users\bob\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware error(3)
2017-03-28 13:26:57.661   Trying to deleting path: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware
2017-03-28 13:26:57.676   Cannot delete path: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware error(3)
2017-03-28 13:26:57.692   Trying to deleting path: C:\Program Files (x86)\Malwarebytes' Anti-Malware
2017-03-28 13:26:57.708   Cannot delete path: C:\Program Files (x86)\Malwarebytes' Anti-Malware error(3)
2017-03-28 13:26:57.723   Trying to deleting path: C:\Program Files (x86)\Malwarebytes' Anti-Malware
2017-03-28 13:26:57.723   Cannot delete path: C:\Program Files (x86)\Malwarebytes' Anti-Malware error(3)
2017-03-28 13:26:57.739   Trying to deleting path: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
2017-03-28 13:26:57.754   Cannot delete path: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware error(3)
2017-03-28 13:26:57.895   Delete REG key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FBC350D5-10D0-4B9B-A9AC-5F2EA07770D5}
2017-03-28 13:26:57.911   Delete REG key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1217D36A-0CF0-4285-916F-CC9C87E38CE5}
2017-03-28 13:26:57.926   Delete REG key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3B88B200-D13F-4F51-B9EC-1D98DBF9ABD4}
2017-03-28 13:26:57.973   --------END OF LOG FILE ----------


#9 Aura

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Posted 28 March 2017 - 02:06 PM

It looks like mbam-clean.exe failed to delete Malwarebytes' files and folders. Did you run the tool with Admin Rights (right-click, Run as Administrator)?

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#10 RolandJS

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Posted 28 March 2017 - 02:40 PM

Also, elsewhere, I learned that going to Services and disabling the appropriate Malwarebyte things listed in there helps the uninstall.


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#11 bob n steve

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Posted 28 March 2017 - 02:41 PM

i just now tried to "run as administrator".  when i click on the link, it drops down a box that i am then supposed to click to open.  it does not allow me to right-click.  my only option is to click.

 

am i doing it wrong?



#12 bob n steve

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Posted 28 March 2017 - 02:52 PM

hi again, aura!

 

i just figured out how to run the clean-up tool as an administrator.  look at me!  i learned something new!  anyways, here it is.  and thanks again!!

 

2017-03-28 15:49:54.594   Delete REG key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes Anti-Malware_is1
2017-03-28 15:49:54.604   Delete REG key: System\CurrentControlSet\Services\mbamchameleon
2017-03-28 15:49:54.614   Delete REG key: AllFilesystemObjects\shellex\ContextMenuHandlers\MBAMShlExt
2017-03-28 15:49:54.629   Delete REG key: Folder\shellex\ContextMenuHandlers\MBAMShlExt
2017-03-28 15:49:54.629   Delete REG key: Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}
2017-03-28 15:49:54.645   Delete REG key: Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}
2017-03-28 15:49:54.661   Delete REG key: TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}
2017-03-28 15:49:54.661   Delete REG key: TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}
2017-03-28 15:49:54.676   Delete REG key: CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}
2017-03-28 15:49:54.692   Delete REG key: MBAMExt.MBAMShlExt
2017-03-28 15:49:54.692   Delete REG key: MBAMExt.MBAMShlExt.1
2017-03-28 15:49:54.708   Delete REG key: mbam.script
2017-03-28 15:49:54.723   Delete REG key: SSubTimer6.CTimer
2017-03-28 15:49:54.723   Delete REG key: SSubTimer6.GSubclass
2017-03-28 15:49:54.739   Delete REG key: vbAcceleratorSGrid6.vbalGrid
2017-03-28 15:49:54.754   Delete REG key: CLSID\{C5DA1F2B-B2BF-4DFC-BC9A-439133543A67}
2017-03-28 15:49:54.770   Delete REG key: CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}
2017-03-28 15:49:54.770   Delete REG key: CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}
2017-03-28 15:49:54.801   Trying to deleting path: C:\Users\bob\AppData\Roaming\Malwarebytes\Malwarebytes Anti-Malware
2017-03-28 15:49:54.817   Cannot delete path: C:\Users\bob\AppData\Roaming\Malwarebytes\Malwarebytes Anti-Malware error(3)
2017-03-28 15:49:54.833   Trying to deleting path: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware
2017-03-28 15:49:54.848   Cannot delete path: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware error(3)
2017-03-28 15:49:54.895   Trying to deleting path: C:\Program Files (x86)\Malwarebytes Anti-Malware
2017-03-28 15:49:54.895   Cannot delete path: C:\Program Files (x86)\Malwarebytes Anti-Malware error(3)
2017-03-28 15:49:54.926   Trying to deleting path: C:\Program Files (x86)\Malwarebytes Anti-Malware
2017-03-28 15:49:54.942   Cannot delete path: C:\Program Files (x86)\Malwarebytes Anti-Malware error(3)
2017-03-28 15:49:54.958   Trying to deleting path: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2017-03-28 15:49:54.973   Cannot delete path: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware error(3)
2017-03-28 15:49:55.114   Delete REG key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes' Anti-Malware_is1
2017-03-28 15:49:55.129   Delete REG key: System\CurrentControlSet\Services\mbamchameleon
2017-03-28 15:49:55.145   Delete REG key: AllFilesystemObjects\shellex\ContextMenuHandlers\MBAMShlExt
2017-03-28 15:49:55.145   Delete REG key: Folder\shellex\ContextMenuHandlers\MBAMShlExt
2017-03-28 15:49:55.161   Delete REG key: Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}
2017-03-28 15:49:55.161   Delete REG key: Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}
2017-03-28 15:49:55.176   Delete REG key: TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}
2017-03-28 15:49:55.198   Delete REG key: TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}
2017-03-28 15:49:55.208   Delete REG key: CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}
2017-03-28 15:49:55.208   Delete REG key: MBAMExt.MBAMShlExt
2017-03-28 15:49:55.224   Delete REG key: MBAMExt.MBAMShlExt.1
2017-03-28 15:49:55.239   Delete REG key: mbam.script
2017-03-28 15:49:55.239   Delete REG key: SSubTimer6.CTimer
2017-03-28 15:49:55.255   Delete REG key: SSubTimer6.GSubclass
2017-03-28 15:49:55.271   Delete REG key: vbAcceleratorSGrid6.vbalGrid
2017-03-28 15:49:55.286   Delete REG key: CLSID\{C5DA1F2B-B2BF-4DFC-BC9A-439133543A67}
2017-03-28 15:49:55.286   Delete REG key: CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}
2017-03-28 15:49:55.302   Delete REG key: CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}
2017-03-28 15:49:55.318   Trying to deleting path: C:\Users\bob\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware
2017-03-28 15:49:55.333   Cannot delete path: C:\Users\bob\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware error(3)
2017-03-28 15:49:55.349   Trying to deleting path: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware
2017-03-28 15:49:55.364   Cannot delete path: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware error(3)
2017-03-28 15:49:55.380   Trying to deleting path: C:\Program Files (x86)\Malwarebytes' Anti-Malware
2017-03-28 15:49:55.396   Cannot delete path: C:\Program Files (x86)\Malwarebytes' Anti-Malware error(3)
2017-03-28 15:49:55.427   Trying to deleting path: C:\Program Files (x86)\Malwarebytes' Anti-Malware
2017-03-28 15:49:55.427   Cannot delete path: C:\Program Files (x86)\Malwarebytes' Anti-Malware error(3)
2017-03-28 15:49:55.458   Trying to deleting path: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
2017-03-28 15:49:55.474   Cannot delete path: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware error(3)
2017-03-28 15:49:55.568   Delete REG key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FBC350D5-10D0-4B9B-A9AC-5F2EA07770D5}
2017-03-28 15:49:55.583   Delete REG key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1217D36A-0CF0-4285-916F-CC9C87E38CE5}
2017-03-28 15:49:55.583   Delete REG key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3B88B200-D13F-4F51-B9EC-1D98DBF9ABD4}
2017-03-28 15:49:55.677   --------END OF LOG FILE ----------


#13 Aura

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Posted 28 March 2017 - 02:55 PM

Looks like it still cannot delete Malwarebytes' files and folders. Boot in Safe Mode, and see if you can run it from there, and copy/paste the log once again after.

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

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#14 bob n steve

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Posted 28 March 2017 - 03:22 PM

OK, here's the log from running the clean-up tool as an administrator in safe mode.  again, thank you for all your help....

 

2017-03-28 16:17:00.444   Delete REG key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes Anti-Malware_is1
2017-03-28 16:17:00.444   Delete REG key: System\CurrentControlSet\Services\mbamchameleon
2017-03-28 16:17:00.444   Delete REG key: AllFilesystemObjects\shellex\ContextMenuHandlers\MBAMShlExt
2017-03-28 16:17:00.444   Delete REG key: Folder\shellex\ContextMenuHandlers\MBAMShlExt
2017-03-28 16:17:00.444   Delete REG key: Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}
2017-03-28 16:17:00.444   Delete REG key: Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}
2017-03-28 16:17:00.444   Delete REG key: TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}
2017-03-28 16:17:00.444   Delete REG key: TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}
2017-03-28 16:17:00.444   Delete REG key: CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}
2017-03-28 16:17:00.444   Delete REG key: MBAMExt.MBAMShlExt
2017-03-28 16:17:00.444   Delete REG key: MBAMExt.MBAMShlExt.1
2017-03-28 16:17:00.444   Delete REG key: mbam.script
2017-03-28 16:17:00.460   Delete REG key: SSubTimer6.CTimer
2017-03-28 16:17:00.460   Delete REG key: SSubTimer6.GSubclass
2017-03-28 16:17:00.460   Delete REG key: vbAcceleratorSGrid6.vbalGrid
2017-03-28 16:17:00.460   Delete REG key: CLSID\{C5DA1F2B-B2BF-4DFC-BC9A-439133543A67}
2017-03-28 16:17:00.460   Delete REG key: CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}
2017-03-28 16:17:00.460   Delete REG key: CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}
2017-03-28 16:17:00.647   Trying to deleting path: C:\Users\bob\AppData\Roaming\Malwarebytes\Malwarebytes Anti-Malware
2017-03-28 16:17:00.647   Cannot delete path: C:\Users\bob\AppData\Roaming\Malwarebytes\Malwarebytes Anti-Malware error(3)
2017-03-28 16:17:00.647   Trying to deleting path: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware
2017-03-28 16:17:00.647   Cannot delete path: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware error(3)
2017-03-28 16:17:00.663   Trying to deleting path: C:\Program Files (x86)\Malwarebytes Anti-Malware
2017-03-28 16:17:00.663   Cannot delete path: C:\Program Files (x86)\Malwarebytes Anti-Malware error(3)
2017-03-28 16:17:00.663   Trying to deleting path: C:\Program Files (x86)\Malwarebytes Anti-Malware
2017-03-28 16:17:00.663   Cannot delete path: C:\Program Files (x86)\Malwarebytes Anti-Malware error(3)
2017-03-28 16:17:00.663   Trying to deleting path: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2017-03-28 16:17:00.663   Cannot delete path: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware error(3)
2017-03-28 16:17:00.710   Delete REG key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes' Anti-Malware_is1
2017-03-28 16:17:00.710   Delete REG key: System\CurrentControlSet\Services\mbamchameleon
2017-03-28 16:17:00.710   Delete REG key: AllFilesystemObjects\shellex\ContextMenuHandlers\MBAMShlExt
2017-03-28 16:17:00.710   Delete REG key: Folder\shellex\ContextMenuHandlers\MBAMShlExt
2017-03-28 16:17:00.710   Delete REG key: Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}
2017-03-28 16:17:00.710   Delete REG key: Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}
2017-03-28 16:17:00.710   Delete REG key: TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}
2017-03-28 16:17:00.710   Delete REG key: TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}
2017-03-28 16:17:00.710   Delete REG key: CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}
2017-03-28 16:17:00.710   Delete REG key: MBAMExt.MBAMShlExt
2017-03-28 16:17:00.710   Delete REG key: MBAMExt.MBAMShlExt.1
2017-03-28 16:17:00.710   Delete REG key: mbam.script
2017-03-28 16:17:00.710   Delete REG key: SSubTimer6.CTimer
2017-03-28 16:17:00.726   Delete REG key: SSubTimer6.GSubclass
2017-03-28 16:17:00.726   Delete REG key: vbAcceleratorSGrid6.vbalGrid
2017-03-28 16:17:00.726   Delete REG key: CLSID\{C5DA1F2B-B2BF-4DFC-BC9A-439133543A67}
2017-03-28 16:17:00.726   Delete REG key: CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}
2017-03-28 16:17:00.726   Delete REG key: CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}
2017-03-28 16:17:00.726   Trying to deleting path: C:\Users\bob\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware
2017-03-28 16:17:00.726   Cannot delete path: C:\Users\bob\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware error(3)
2017-03-28 16:17:00.726   Trying to deleting path: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware
2017-03-28 16:17:00.726   Cannot delete path: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware error(3)
2017-03-28 16:17:00.726   Trying to deleting path: C:\Program Files (x86)\Malwarebytes' Anti-Malware
2017-03-28 16:17:00.726   Cannot delete path: C:\Program Files (x86)\Malwarebytes' Anti-Malware error(3)
2017-03-28 16:17:00.741   Trying to deleting path: C:\Program Files (x86)\Malwarebytes' Anti-Malware
2017-03-28 16:17:00.741   Cannot delete path: C:\Program Files (x86)\Malwarebytes' Anti-Malware error(3)
2017-03-28 16:17:00.741   Trying to deleting path: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
2017-03-28 16:17:00.741   Cannot delete path: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware error(3)
2017-03-28 16:17:00.804   Delete REG key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FBC350D5-10D0-4B9B-A9AC-5F2EA07770D5}
2017-03-28 16:17:00.804   Delete REG key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1217D36A-0CF0-4285-916F-CC9C87E38CE5}
2017-03-28 16:17:00.804   Delete REG key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3B88B200-D13F-4F51-B9EC-1D98DBF9ABD4}
2017-03-28 16:17:00.851   --------END OF LOG FILE ----------


#15 Aura

Aura

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Posted 28 March 2017 - 04:49 PM

It didn't work once again. I'll forward your thread to a Malwarebytes employee so they can take a look at it :)

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
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