I Zoeke.exe finally ran. Although, there were issues with getting it to shut down. I also ran Zemana AntiMalware. When it first opened it opened in Chinese although I had selected English (default). The second time it opened it opened in English, but shut down the internet connection while it was running. I was not shut down at the router so this seemed to have something to do with the software. I do have to say since beginning all of this, I see more adware trying to open as I connect with your website than I have ever seen before. I hope we have gotten this fixed and if not that there are other steps to take to ensure that we have.
I appreciate your help with all of this. Thank you!
P.S. I I turned my AV back on after running Aemana. While sending this message my Norton 360 popped up with the following message:
Auto-Protect is processing security risk Trojan.Gen.2.
P.P.S. Requested files are attached. The Zoeke-results.log would not upload on your system so the results are as follows:
Zoek.exe v18.104.22.168 Updated 27-09-2015
Tool run by Pam on Tue 03/28/2017 at 11:00:17.54.
Microsoft Windows 7 Home Premium 6.1.7601 Service Pack 1 x64
Running in: Normal Mode No Internet Access Detected
Launched: C:\Users\Pam\Desktop\zoek.exe [Scan all users] [Script inserted]
==== System Restore Info ======================
3/28/2017 11:24:21 AM Zoek.exe System Restore Point Created Successfully.[attachment=192185:2017.03.28-12.25.58-i0-t92-d2.txt]