Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Encrypted files

  • This topic is locked This topic is locked
3 replies to this topic

#1 Bchandler24


  • Members
  • 5 posts
  • Local time:08:47 PM

Posted 27 March 2017 - 04:15 PM

My computer was hacked and all files encrypted.  I followed instructions I saw with another member and followed link.  It identified my my files in ID Ransomware as decryptable.  I downloaded program but it won't open for my to drop and drag a file.  I get this error notice that says The description could not determine a valid key for my system.  Anyone have any solutions.

BC AdBot (Login to Remove)


#2 Demonslay335


    Ransomware Hunter

  • Security Colleague
  • 3,561 posts
  • Gender:Male
  • Location:USA
  • Local time:10:47 PM

Posted 27 March 2017 - 04:38 PM

We need more information. If ID Ransomware showed it is decryptable, it will have linked you to a support article or support topic where you can post. We need to know what ransomware it was identified as, and most likely need some encrypted files along with their originals, as most decrypters may require a good file pair to determine the key.

logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic]

ransomnotecleaner-25.png RansomNoteCleaner - Remove Ransom Notes Left Behind [Support Topic]

cryptosearch-25.pngCryptoSearch - Find Files Encrypted by Ransomware [Support Topic]

If I have helped you and you wish to support my ransomware fighting, you may support me here.

#3 Bchandler24

  • Topic Starter

  • Members
  • 5 posts
  • Local time:08:47 PM

Posted 27 March 2017 - 06:10 PM

They identified it as Nemucod.  I downloaded the software as requested to drop and drag the decrypter but it will not open the screen to drop and drag.  I printer the user guide as well but it wont let me get that far.  

#4 quietman7


    Bleepin' Janitor

  • Global Moderator
  • 51,769 posts
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:47 PM

Posted 27 March 2017 - 06:14 PM

There is an ongoing discussion in this topic where victims can post comments, ask questions and seek further assistance. Other victims have been directed there to share information, experiences and suggestions.Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion. Fabian, who created the decrypter is also subscribed to it.

To avoid unnecessary confusion, this topic is closed.

The BC Staff
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users