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Posted 27 March 2017 - 12:36 PM
Posted 27 March 2017 - 02:19 PM
Now I am all confused. I cannot find the forum ~ Animal. Please let me know where it is. Thanks
Plus I did not edit my topic. Just need help.
Edited by bertiemae, 27 March 2017 - 02:21 PM.
Posted 28 March 2017 - 12:35 PM
Animal moved you topic from the Windows 10 forum because the pup.CouponPrinter/variant is adware. The tools needed to remove this can not be used in the Windows forum for security reason. This is why it was move to the Am I Infectd forum where these tools can be used.
Please do the following, download and run the scans in the order they are requested, then post the logs in the same order.
Please run Malwarebytes AntiMalware
Please download Malwarebytes Anti-Malware 2.2.
1) Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
2) Malwarebytes will automatically open. You will see an image like the one below, click on Update Now.
3) Click on Settings, you will see a image like the one below.
When Settings opens click on Detection and Protection, then under Non-Malware Protection, click on the down arrow for PUP (Potentially Unwanted Programs) detections and select Treat detections as malware. Under Detection Options place a check in the box for Scan for rootkits
4) Click on Scan (next to Settings), then click on Scan Now. The scan will automatically run now.
5) When the scan is complete the results will be displayed. Click on Delete All.
6) Please post the Malwarebytes log.
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
To open the log double click on mbam-check.exe on your desktop. Copy and paste the entire log in your topic.
Please run AdwCleaner
Please download AdwCleaner and install it.
When AdwCleaner opens you will see an image like the one below.
Click on Scan to start the scan.
Once the search is complete a list of the pending items will be displayed. If you see any which you do not want removed, remove the check mark next to it.
If there are no malicious programs are found you will receive the following message.
Click on Clean to remove the selected items. If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.
You will receive a message telling you that all programs will be closed so that the infections can be removed. Click on OK. The computer will be restarted to complete the cleaning process.
When the cleaning process is complete a log of what was removed will be presented. Please copy and the paste this log in your topic.
Please run the ESET OnlineScan
This scan takes quite a long time to run, so be prepared to allow this to run
till it is completed.
***Please note. If you run this scan using Internet Explorer you won't need
to download the Eset Smartinstaller.***
ESET Online Scanner
Edited by dc3, 28 March 2017 - 12:37 PM.
Family and loved ones will always be a priority in my daily life. You never know when one will leave you.
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