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crashes and errors


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7 replies to this topic

#1 Lisa T.

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Posted 27 March 2017 - 10:24 AM

My computer crashes and screen fades in and out. 



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#2 Just_One_Question

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Posted 27 March 2017 - 10:30 AM

Download, install and run Malwarebytes.

#3 Lisa T.

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Posted 27 March 2017 - 10:39 AM

I have ran malwarebytes and it came back clean



#4 Allan

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Posted 27 March 2017 - 10:41 AM

You need to provide a LOT more information. EXACTLY what happens (define "crash", explain what you mean when you say the screen fades in and out, etc), when does it happen, when did it start, what is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc), what are your system specs, etc.



#5 Just_One_Question

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Posted 27 March 2017 - 10:47 AM

I have ran malwarebytes and it came back clean


If your computer is out of warranty, open it up & thoroughly clean it, because it could be an overheating problem.

#6 Lisa T.

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Posted 27 March 2017 - 10:59 AM

Was playing a cd that is not new and computer shut down.  When I restarted it said it had shut down improperly and asked How I wanted it to recover.  Screen at start up is so messed up I can't read what it says.  At times windows logo I see 3 of them, when I should only see 1 logo.  This started 2 days ago.  I have ran malwarebytes, rkill, and a few others you recommend and it did show some threats from pup files.  But after getting rid of them I am still having problems.  I also was getting driver error messages, so I have gone to dell and downloaded the 3 drivers for windows 7


Was playing a cd that is not new and computer shut down.  When I restarted it said it had shut down improperly and asked How I wanted it to recover.  Screen at start up is so messed up I can't read what it says.  At times windows logo I see 3 of them, when I should only see 1 logo.  This started 2 days ago.  I have ran malwarebytes, rkill, and a few others you recommend and it did show some threats from pup files.  But after getting rid of them I am still having problems.  I also was getting driver error messages, so I have gone to dell and downloaded the 3 drivers for windows 7



#7 bwv848

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Posted 27 March 2017 - 11:01 AM

Hi, Lisa,

Will you please follow these BSOD posting instructions and attach the requested files in your next reply?

Regards,
bwv848

Useful information!
Please only use the ZIP compression format, do not use 7z, RAR, etc.!!!


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#8 Allan

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Posted 27 March 2017 - 11:05 AM

First of all, you do not have a malware problem. Second, what type of cd was it?

 

Third, I suggest you download & run SeaTools for DOS (http://www.seagate.com/support/downloads/seatools/seatools-dos-master/)

 

What version of Windows are you running and do you have a Windows CD/DVD?






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