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BSOD crashes Windows 10


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#1 everlastin777

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Posted 27 March 2017 - 02:45 AM

My computer crashes unexpectedly when waking up from sleep mode....not always but sometimes. I have attached the minidump file so you guys can have a look. I do know that it's a third party driver issue. I just don't know which driver I have to uninstall.  Please advise.

Attached Files


Edited by everlastin777, 27 March 2017 - 07:24 AM.


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#2 usasma

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Posted 28 March 2017 - 07:02 AM

For more detailed information and suggestions, please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 

***************************************************************************************************************************************
The memory dump points to a video component.

First, please download a fresh copy of the latest, W10 compatible nVidia video drivers for your system

Then uninstall the current drivers - then install the freshly downloaded one's.

 

If that doesn't fix it, then try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests, but be sure to complete all of the tests.

Let us know the results and we'll move on from there.

 

 

In addition, you are using the initial release version of W10 (build 10240)

You'll have to install the latest updates - to include the Anniversary Update (build 14393) - in order to get current.

It is critical that you have ALL Windows Updates installed!

 

Your UEFI/BIOS (version  0604) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Additionally, your networking drivers are seriously outdated - dating from 2012/13/14/and 2015

Update ALL of them (wired, wireless, and bluetooth).

 

If you still have problems after ALL of the above, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


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#3 everlastin777

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Posted 28 March 2017 - 07:31 AM

Thanks for the tips usasma. I will try it out.






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