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Indecisive MSE


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#1 Mike_Soda

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Posted 26 March 2017 - 11:54 PM

For the past two weeks now MSE has been giving me this message shortly after I start a full system scan. "Preliminary scan results show that malicious or potentially unwanted software might exist on your system. You can review detected items when the scan has completed." I get this alert upon scanning the 8,834th item svchost, right after C:\Windows\system32/drivers/1394bus.sys. However when the scan completes & I check the History, nothing in Quarantine, Detected items or Allowed items is shown. On the same token it doesn't say nothing was detected like I remember past versions used to although the main menu is green so I've been assuming that means I'm okay. Additionally, I always run a scan with Malwarebytes right before MSE & it profoundly finds nothing either. Also, the only things I've downloaded in the last 30 days were MiniTool Partition Wizard & CCleaner. Both of which are gone due to the latest CCleaner crashing immediately after cleaning temp junk & the partition wizard removed because I simply didn't need it as the new SSD I bought was defective. I practice very limited safe browsing habits & use uBlock with NoScript extension for Firefox. Although for a few days there NoScript was allowing more scripts than my specifications, which accidentally occurred when I reset it to defaults. So besides my Internet acting up a few minutes ago, there's been no unusual behavior on my system to indicate an infection. If any of you still feel I should run a plethora of different scans I welcome it, better safe than sorry.

 

System Specs:

  • Operating System: Windows 7 Home Premium SP1
  • Antivirus Software: Microsoft Security Essentials & Malwarebytes (scanner only)
  • Firewall: Windows Firewall & Router/Modem's
  • Computer: CyberpowerPC Desktop PC Gamer Ultra 2082
  • CPU: AMD Athlon II X2 260 3.2GHz
  • Motherboard: ASUS M4N68T-M-V2
  • Ram: 4GB DDR3 1333MHz
  • Storage: 1TB Hitachi HDS721010CLA SCSI
  • Video Card: AMD Radeon HD 6450 1GB
  • Soundcard: Integrated
  • Power Supply:TurboLink ATX-TL 500W-BK 12V
  • Case: AZZA Orion 202 EVO Black/Red SECC Steel ATX Mid Tower

List of Telemetry or other Windows Updates I have hidden: KB2876229, KB4012218, KB2592687, KB2952664, KB3021917, KB3068708, KB3080149.

 

Update: I have been experiencing random extremely high ping spikes on the game I play, as high as 6k ms. It only lasts for a few seconds though so by the time I'm able to run a speed test in an attempt to verify if it's on my end or not it's already ended.


Edited by Mike_Soda, 27 March 2017 - 01:13 AM.

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#2 TsVk!

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Posted 27 March 2017 - 02:32 AM

Hey Mike,

 

Let's run a few things then mate and see if there's anything suspicious.

 

2hrmr9e.jpg  Please download rKill to your desktop.

  • Right click the file Run As Administrator.
  • If you have any difficulty running the the tool please use an alternative from this page
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

     

     

  • Please copy and paste the log that appears in your reply

     

     

 

 

iyeji0.jpg  Please download Adware Removal Tool and run it.

  • Click Yes at the prompt and then Agree to the terms
  • Click Scan and wait for it to complete
  • Click OK and then Clean
  • Keep clicking OK at the various prompts.
  • When you get to the last screen don't click finish, but rather Save this result
  • Save to a text file, open the file and copy and paste the contents into your reply
  • Click Finish

 

 

2zh1g08.jpg  Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Right click and "Run as Administrator".
  • The tool will open and start scanning your system.
  • On completion a log will open, note the saved JRT.txt on your desktop to copy into your reply

 

 

2a507m.jpg Please download Zemana AntiMalware and install it

  • Run the application
  • Click "Next" and then Scan
  • When the scan has finished click Next to remove any threats.
  • Click the bars in the top right corner to display the logs, double click your log

aatxrp.jpg


  • copy and paste the log into your reply

 

 

34hammr.jpg Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • please copy and paste the log into your reply.

If prompted by your firewall allow DIG.exe
If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

 

 

Please copy and paste the logs into your reply.

 

John


Edited by TsVk!, 27 March 2017 - 02:33 AM.


#3 Mike_Soda

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Posted 27 March 2017 - 01:22 PM

Hey Mike,

 

Let's run a few things then mate and see if there's anything suspicious.

 

2hrmr9e.jpg  Please download rKill to your desktop.

  • Right click the file Run As Administrator.
  • If you have any difficulty running the the tool please use an alternative from this page
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

     

     

  • Please copy and paste the log that appears in your reply

     

     

 

 

iyeji0.jpg  Please download Adware Removal Tool and run it.

  • Click Yes at the prompt and then Agree to the terms
  • Click Scan and wait for it to complete
  • Click OK and then Clean
  • Keep clicking OK at the various prompts.
  • When you get to the last screen don't click finish, but rather Save this result
  • Save to a text file, open the file and copy and paste the contents into your reply
  • Click Finish

 

 

2zh1g08.jpg  Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Right click and "Run as Administrator".
  • The tool will open and start scanning your system.
  • On completion a log will open, note the saved JRT.txt on your desktop to copy into your reply

 

 

2a507m.jpg Please download Zemana AntiMalware and install it

  • Run the application
  • Click "Next" and then Scan
  • When the scan has finished click Next to remove any threats.
  • Click the bars in the top right corner to display the logs, double click your log

aatxrp.jpg


  • copy and paste the log into your reply

 

 

34hammr.jpg Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • please copy and paste the log into your reply.

If prompted by your firewall allow DIG.exe
If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

 

 

Please copy and paste the logs into your reply.

 

John

Okay first off, I found this thread where a lot of other users are experiencing the same thing as me so it looks to just be a bug. None the less I ran the scans you suggested & here's the results, however Adware Removal Tool didn't find anything so there was no log created that I could include.

 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 03/27/2017 10:42:42 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * TBS [Missing Service]
 * WinDefend [Missing Service]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

   
  127.0.0.1       localhost
  ::1             localhost

Program finished at: 03/27/2017 10:43:54 AM
Execution time: 0 hours(s), 1 minute(s), and 11 seconds(s)
 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.2 (03.10.2017)
Operating System: Windows 7 Home Premium x64
Ran by Soda (Administrator) on Mon 03/27/2017 at 10:57:46.33
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 2

Successfully deleted: C:\Users\Soda\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GB2DZWIL (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GB2DZWIL (Temporary Internet Files Folder)



Registry: 3

Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Search\\SearchAssistant (Registry Value)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 03/27/2017 at 10:59:01.56
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

Zemana AntiMalware 2.72.179.324 (Installed)

-------------------------------------------------------
Scan Result            : Completed
Scan Date              : 2017/3/27
Operating System       : Windows 7 64-bit
Processor              : 2X AMD Athlon™ II X2 260 Processor
BIOS Mode              : Legacy
CUID                   : 12E53ABD246374F664DF61
Scan Type              : System Scan
Duration               : 3m 33s
Scanned Objects        : 38624
Detected Objects       : 0
Excluded Objects       : 0
Read Level             : SCSI
Auto Upload            : Enabled
Detect All Extensions  : Disabled
Scan Documents         : Disabled
Domain Info            : WORKGROUP,0,2

Detected Objects
-------------------------------------------------------

No threats detected
 

 Results of screen317's Security Check version 1.014 --- 12/23/15  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Microsoft Security Essentials   
  (On Access scanning disabled!)
 Error obtaining update status for antivirus!  
`````````Anti-malware/Other Utilities Check:`````````
 Zemana AntiMalware    
 Adobe Flash Player 25.0.0.127  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 Zemana AntiMalware ZAM.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````


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#4 TsVk!

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Posted 29 March 2017 - 08:20 PM

Hi Mike,

 

Sorry for not getting back top you sooner, I've been laid up sick for a couple of days.

 

There's a couple of services there we need to get going.

 

Please download the following two .reg files and merge them with your registry

 

tbs.reg

windefend.reg

 

Restart your machine and then run rKill again please.

 

Please post the output.

 

John



#5 Mike_Soda

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Posted 31 March 2017 - 12:58 AM

Hi Mike,

 

Sorry for not getting back top you sooner, I've been laid up sick for a couple of days.

 

There's a couple of services there we need to get going.

 

Please download the following two .reg files and merge them with your registry

 

tbs.reg

windefend.reg

 

Restart your machine and then run rKill again please.

 

Please post the output.

 

John

That's okay I've been not feeling too good as well, how I'm supposed to merge either of those 2 downloads with my registry? Also, what services aren't running that should be? I'm curious because a few months back I disabled some that I was told were unnecessary telemetry, but if I do need em after all I'll re-enable. By the way I use Microsoft Security Essentials & have Windows Defender disabled, although I did temporarily disable MSE while running one of the above scans as instructed.


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#6 TsVk!

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Posted 31 March 2017 - 01:06 AM

The services that are missing are

Checking Windows Service Integrity:

 * TBS [Missing Service]
 * WinDefend [Missing Service]

You simply download (unzip if necessary) and doubleclick the files to add them. I have double-checked the download code legitimacy, for you.

 

You should not have Defender disabled, there is no logical reason to do this unless you have another powerful anti-spyware application installed. It should not be missing though, even if it is disabled.

 

TBS is an important service. You can read more here.



#7 Mike_Soda

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Posted 31 March 2017 - 01:17 PM

The services that are missing are

Checking Windows Service Integrity:

 * TBS [Missing Service]
 * WinDefend [Missing Service]

You simply download (unzip if necessary) and doubleclick the files to add them. I have double-checked the download code legitimacy, for you.

 

You should not have Defender disabled, there is no logical reason to do this unless you have another powerful anti-spyware application installed. It should not be missing though, even if it is disabled.

 

TBS is an important service. You can read more here.

Ah okay thank you & Microsoft Security Essentials automatically disables Windows Defender, claims its done to prevent conflict as they both have real-time protection. Here's the logs & now that they're merged can I delete where I downloaded the file/zip folders?

 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 03/31/2017 10:57:20 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

   
  127.0.0.1       localhost
  ::1             localhost

Program finished at: 03/31/2017 10:59:52 AM
Execution time: 0 hours(s), 2 minute(s), and 32 seconds(s)


Ryzen 5 1500X @ 3.9GHz On 1.3625V | MSI B350M Gaming Pro | 16GB G.Skill Ripjaws V DDR4 3200MHz | 3GB MSI GTX 1060 Gaming X 2063MHz Core 9408MHz Mem | EVGA G2 550W | 250GB Samsung 850 EVO | Windows 10 Home 64-bit Version 1803 (OS Build 17134.112) | MasterCase Pro 3


#8 TsVk!

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Posted 31 March 2017 - 03:24 PM

Looks all good now.

 

To finish up, let's remove the tools we have used...

BWuhenj.png Download DelFix and move the executable to your Desktop;

  • Right-click on DelFix.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Check the following options :
    • Activate UAC;
    • Remove disinfection tools;
    • Create registry backup;
  • Once all the options mentioned above are checked, click on Run;
  • After DelFix is done running a log will open, if there are any failed messages there please let me know

 

You can also uninstall Zemana now if you wish to.

 

MSE isn't the hottest free anti-virus on the block, if I was you I'd install a different free option. (and uninstall MSE, don't leave 2 AV's on your system) I recommend Avira or BitDefender. Other popular solutions include Sophos and Comodo.

 

For some insight on why I say that, read the results on this site.

 

Any other questions?


Edited by TsVk!, 31 March 2017 - 03:28 PM.


#9 Mike_Soda

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Posted 31 March 2017 - 04:57 PM

Looks all good now.

 

To finish up, let's remove the tools we have used...

BWuhenj.png Download DelFix and move the executable to your Desktop;

  • Right-click on DelFix.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Check the following options :
    • Activate UAC;
    • Remove disinfection tools;
    • Create registry backup;
  • Once all the options mentioned above are checked, click on Run;
  • After DelFix is done running a log will open, if there are any failed messages there please let me know

 

You can also uninstall Zemana now if you wish to.

 

MSE isn't the hottest free anti-virus on the block, if I was you I'd install a different free option. (and uninstall MSE, don't leave 2 AV's on your system) I recommend Avira or BitDefender. Other popular solutions include Sophos and Comodo.

 

For some insight on why I say that, read the results on this site.

 

Any other questions?

I already deleted/uninstalled all the tools the day after nothing was found & Rkill again after re-obtaining today, should I run DelFix anyway? I know MSE isn't the best but Avira has ads & BitDefender doesn't give me enough user control. I've heard of Comodo though so I'll look into that very soon.


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#10 TsVk!

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Posted 31 March 2017 - 05:07 PM

No need to run Delfix if you've manually removed the programs and files, it's just an easy cleanup method. I do suggest you create a new restore point now though. :)

 

There are always sacrifices/trade-offs to be made with free anti-virus. As long as your aware of the risks, it's totally your choice.

 

Has MSE stopped giving you those messages now?



#11 Mike_Soda

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Posted 31 March 2017 - 05:39 PM

No need to run Delfix if you've manually removed the programs and files, it's just an easy cleanup method. I do suggest you create a new restore point now though. :)

 

There are always sacrifices/trade-offs to be made with free anti-virus. As long as your aware of the risks, it's totally your choice.

 

Has MSE stopped giving you those messages now?

Oh okay & yes I'm going to create a new restore point right now, I haven't had a chance to do a full scan yet as they take over an hour but should get time this weekend. I have a feeling it will still give me that message due to the large number of other users on Microsoft Answers forums encountering the same thing ever since some recent Windows updates. It wont bother me though as by this point I know for sure that my safe, extremely limited safe browsing habits are still effective.


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#12 TsVk!

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Posted 31 March 2017 - 05:50 PM

For sure.

 

You might even consider creating an Admin profile and changing your user profile to a Standard. This will negate a lot of attacks. You can just swap over to your Admin profile when you need to install/uninstall features. 

 

Also there are applications like Cryptoprevent which act essentially like a restricted execution policy, really good for stopping most malware before they even run, not just cryptoware. Different class of protection compared to AV and AM applications.



#13 Mike_Soda

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Posted 02 April 2017 - 11:32 PM

For sure.

 

You might even consider creating an Admin profile and changing your user profile to a Standard. This will negate a lot of attacks. You can just swap over to your Admin profile when you need to install/uninstall features. 

 

Also there are applications like Cryptoprevent which act essentially like a restricted execution policy, really good for stopping most malware before they even run, not just cryptoware. Different class of protection compared to AV and AM applications.

Well that was unexpected, I ran a full scan just a little while ago & it went over svchost just fine. It even ended saying that no threats were found, something it hadn't' said lately even though it never ended saying anything was detected/quarantined. So either all what you had me do fixed it or Microsoft patched MSE definitions to not keep making the mistake, but I thank you just the same :). One last question though, do I need TBS & WinDefend files/folders or can I delete them now that they're merged?


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#14 TsVk!

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Posted 02 April 2017 - 11:38 PM

The TBS service can effect the trust level of applications as it provides cryptographic functions, I think repairing that resolved the main issue.

 

You no longer need those files now, they have been merged into your registry and are now part of your system. Feel free to delete them.



#15 Mike_Soda

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Posted 04 April 2017 - 11:55 PM

The TBS service can effect the trust level of applications as it provides cryptographic functions, I think repairing that resolved the main issue.

 

You no longer need those files now, they have been merged into your registry and are now part of your system. Feel free to delete them.

Woot thanks so much for all the help!


Ryzen 5 1500X @ 3.9GHz On 1.3625V | MSI B350M Gaming Pro | 16GB G.Skill Ripjaws V DDR4 3200MHz | 3GB MSI GTX 1060 Gaming X 2063MHz Core 9408MHz Mem | EVGA G2 550W | 250GB Samsung 850 EVO | Windows 10 Home 64-bit Version 1803 (OS Build 17134.112) | MasterCase Pro 3





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