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Transformer blew, now can't open programs, download, restore or boot to safemode


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#1 Yabba Doo

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Posted 26 March 2017 - 05:28 PM

A transformer blew and the power went out.  When it came back I rebooted and was unable to open programs.  I also couldn't open newly downloaded programs.  When I click on system restore, nothing happens.  The Internet works fairly well, except I get the error message server timed out sometimes.  When I try to open a program I get the Application Error message "The application was unable to start correctly (0xc0000005).  When I tried to download MiniTool Box it saved it, it asked if it was a safe program (my paraphrasing), and then nothing happened.  I checked in downloads and the .exe file is there.  But when I click on it nothing happens.  I would appreciate some help.


Edited by hamluis, 29 March 2017 - 05:23 AM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 hamluis

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Posted 27 March 2017 - 09:03 AM

1.  Run the chkdsk /r command.

 

2.  Run the sfc /scannow command.

 

Chkdsk Command, Windows 7, Aura - http://www.bleepingcomputer.com/forums/t/582646/cyclic-redundancy-error/?p=3759189

 

Run sfc scannow command prompt, Aura - http://www.bleepingcomputer.com/forums/t/579699/missing-uxthemedll-file/?p=3736491

 

Louis



#3 Yabba Doo

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Posted 27 March 2017 - 04:04 PM

Thanks for your help, Louis.
I think there are more issues going on. I typed cmd in the search box in the Start menu, but when I Right-clicked it, the only thing in the menu that popped up that wasn't greyed out was Select all. I have my computer set for me to be administrator so I went ahead and typed chkdsk r/l [enter] and nothing happened. The start menu screen kept shutting while I was trying to right click and as soon as I hit enter. I wasn't able to respond to you from there because I have to hit each key multiple times -- never the same number of times. And the whole time I was trying to type, the screen was like it was pulsing. I also keep getting these pop-ups, the one on top of the other message is: Microsoft Windows Search Protocol Host. Do you want to send more information about the problem? Additional details about what went wrong can help Microsoft create a solution. [Send information] or [Cancel] The message behind it is: Microsoft Windows Search Protocol Host has stopped working. Windows is collecting more information about the problem. This might take several minutes.

In the meantime, two more of the first screen have popped up in front of it.

What do you suggest I try now?

#4 hamluis

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Posted 28 March 2017 - 09:31 AM

Boot into safe mode with networking...and try the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#5 Yabba Doo

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Posted 28 March 2017 - 09:53 AM

Louis,

I saw these directions in the forum you had given someone else. I tried that before asking for help. When I download anything and try to open it to run, nothing happens. When I check, the .exe file is on my computer.

When I tried to boot in safe mode with networking nothing happened when I was tapping the F8 key. It opened normally.

The"opener" appears to be missing.

Thank you for your help.

#6 hamluis

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Posted 28 March 2017 - 10:00 AM

Without any possibly key data...it's impossible (for me) to advise what steps, if any, you might take.

 

Maybe others here have a clue.

 

Louis



#7 RolandJS

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Posted 28 March 2017 - 10:27 AM

"...I wasn't able to respond to you from there because I have to hit each key multiple times -- never the same number of times. And the whole time I was trying to type, the screen was like it was pulsing..."

Desktop or laptop?  Years ago, we phone computer techs would have the customer, with a quick beep code list nearby, unplug all external devices, power down, power up, listen for certain beeps and noises, power down and power up,. re-attaching each external device - starting with the keyboard - to rule in or rule out any external device now causing problems; if still major troubles, we would have customer take desktop cover off and carefully unplug cabling and remove RAM.  Although it is not likely, I was wondering if there was a very brief power surge just before the transformer blew and caused the resultant blackout.  I might be too old school, back then, computers were quite easily susceptible to hardware troubles due to wild power fluctuations.


Edited by RolandJS, 28 March 2017 - 10:32 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#8 Yabba Doo

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Posted 28 March 2017 - 07:55 PM

It's a PC that's plugged into a surge protector, so hopefully there was no surge before power the outage. It's certainly worth a try. It's certainly worth a try to unplug each external device to see if that's the problem. And if not, take the cover off and unplug the RAM to see if any of those things were the culprit.

I wish I were more knowledgeable. It seems like the code (or whatever it's called) is missing that tells it to open files or programs that initiate the .exe files. Do you think it's a corrupt Windows issue?

Thank you Louis and RolandJS for your time and expertise.

#9 RolandJS

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Posted 29 March 2017 - 05:22 AM

"...Do you think it's a corrupt Windows issue?..."  If it is a set of Windows problems, Hamlius/Louis is one of the best software [as well as hardware] persons around!  He won't steer you wrong!


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#10 Yabba Doo

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Posted 29 March 2017 - 09:15 AM

Thank you for your time and attention in this matter. I'm sure Hamilius/Louis appreciates your deference to his expertise. Unfortunately for me, he said without key data it's pretty much impossible.
I appreciate the help.

#11 JohnC_21

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Posted 29 March 2017 - 09:58 AM

Create a new admin account. Do you still get the same problems?



#12 Joe C

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Posted 31 March 2017 - 10:23 AM

It sounds like you could have a corrupted registry, from a sudden shutdown due to the power outage

Running a Repair Install can possibly help that, back up all your important data first and see if you can and follow this guide here;

https://www.sevenforums.com/tutorials/3413-repair-install.html


Edited by Joe C, 31 March 2017 - 10:25 AM.


#13 Yabba Doo

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Posted 02 April 2017 - 06:20 AM

I couldn't back up data or run any of the repairs because Windows wouldn't open any programs.  

 

But I came across something online that I tried and it worked.  Although I had rebooted a number of times, I did not know there is a small amount of electricity that remains in the machine. The fix was to:  Turn off the computer; unplug it from the wall outlet and from the computer; hit the start button a few times while it's unplugged to expel any remaining electricity; plug it back up and then restart it.  It now works without any remaining issues.  It was a smack the forehead, DUH! moment.  But what a relief it is!

 

Thanks to everyone for your time and effort.






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