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Windows 7 I installed a virus now I don't know what to do


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5 replies to this topic

#1 michellezhang

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Posted 26 March 2017 - 12:30 PM

Hi. I accidentally installed a virus just a few days ago, and my computer started to get the blue screen of death. After that happened, I tried to run malware bytes or another antivirus software. However, whenever I tried to do so, it would say: "The requested resource is in use" I started to panic a little, but then I noticed as well, when I tried to play a mp4 file, windows media player said:"Server execution failed" , or something along those lines. Next day, or, today, I booted up my computer once more, but when I did so, my user account's desktop was gone! There was a black wallpaper, nothing except the recycle bin. I tried using task manager to run something, but it gave me another error: "The remote procedure call failed and did not execute" Can someone please help? I don't know what to do!
Michelle


Edited by hamluis, 26 March 2017 - 01:24 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 anorkneemerse

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Posted 27 March 2017 - 12:31 AM

@ michellezhang

 

Try the F8 > Safe mode(= press F8 while the computer is booting/starting) to try to use your anti-virus program to remove the virus.

 

Looks like you may just need to reinstall Win 7, in order to be rid of the virus or malware/ransomware.



#3 dc3

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Posted 27 March 2017 - 09:18 AM

Reinstalling the operating system is a last ditch solution.  I would suggest that you use the tools posted below.  Download and run these in the order they are requested.  Post the logs in your topic in the order they were used.
 
Please run Malwarebytes AntiMalware

Please download Malwarebytes Anti-Malware 2.2.

1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.

2)  Malwarebytes will automatically open.  You will see an image like the one below, click on Update Now.  

mbam1_zps98e7fba9.png

3)  Click on Settings, you will see a image like the one below.

malware%20settings_zpsixkea5sd.png

When Settings opens click on Detection and Protection, then under Non-Malware Protection, click on the down arrow for PUP (Potentially Unwanted Programs) detections and select Treat detections as malware.  Under Detection Options place a check in the box for Scan for rootkits

4)  Click on Scan (next to Settings), then click on Scan Now.  The scan will automatically run now.

5)  When the scan is complete the results will be displayed.  Click on Delete All.

malwarenew_zps34b58fdc.png

6)  Please post the Malwarebytes log.

To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the entire log in your topic.
 
 
Please run AdwCleaner

Please download AdwCleaner and install it.

When AdwCleaner opens you will see an image like the one below.

adwcleaner11_zps48314883.png

Click on Scan to start the scan.

Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.

If there are no malicious programs are found you will receive the following message.

adwcleaner%20111_zpsiduqrrrp.png  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.


Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to allow this to run
till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need
to download the Eset Smartinstaller.***

ESET Online Scanner

  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that
    here
    .
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats ([color=redonly available if ESET Online Scanner found something
  • ).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

Edited by dc3, 27 March 2017 - 09:19 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 breslin

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Posted 27 March 2017 - 12:13 PM

Malwarebytes is a great program. to me it also helped in a similar situation. I have labels checked in the properties to avoid tails after exe.



#5 irvineboy

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Posted 27 March 2017 - 02:30 PM

 

Reinstalling the operating system is a last ditch solution.  I would suggest that you use the tools posted below.  Download and run these in the order they are requested.  Post the logs in your topic in the order they were used.
 
Please run Malwarebytes AntiMalware

Please download Malwarebytes Anti-Malware 2.2.

1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.

2)  Malwarebytes will automatically open.  You will see an image like the one below, click on Update Now.  

mbam1_zps98e7fba9.png

3)  Click on Settings, you will see a image like the one below.

malware%20settings_zpsixkea5sd.png

When Settings opens click on Detection and Protection, then under Non-Malware Protection, click on the down arrow for PUP (Potentially Unwanted Programs) detections and select Treat detections as malware.  Under Detection Options place a check in the box for Scan for rootkits

4)  Click on Scan (next to Settings), then click on Scan Now.  The scan will automatically run now.

5)  When the scan is complete the results will be displayed.  Click on Delete All.

malwarenew_zps34b58fdc.png

6)  Please post the Malwarebytes log.

To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the entire log in your topic.
 
 
Please run AdwCleaner

Please download AdwCleaner and install it.

When AdwCleaner opens you will see an image like the one below.

adwcleaner11_zps48314883.png

Click on Scan to start the scan.

Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.

If there are no malicious programs are found you will receive the following message.

adwcleaner%20111_zpsiduqrrrp.png  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.


Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to allow this to run
till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need
to download the Eset Smartinstaller.***

ESET Online Scanner

  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that
    here
    .
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats ([color=redonly available if ESET Online Scanner found something
  • ).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

 

 

I am having the same issue and cannot reboot in normal mode.  When I try to go into Safe Mode with Networking to download these programs, it will say "The requested resource is in use" when I try to run/install the exe file.  What can I do?


Edited by irvineboy, 27 March 2017 - 03:07 PM.


#6 dc3

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Posted 28 March 2017 - 11:48 AM

@ irvineboy

 


[quote]I am having the same issue and cannot reboot in normal mode.  When I try to go into Safe Mode with Networking to download these programs, it will say "The requested resource is in use" when I try to run/install the exe file.  What can I do?[/b]

 

 

You need to open your own topic.  It may seem that you have a similar or even believe that you have the same problem but the reality is that there are very high odds that this would be the case.  Addressing to different problems in one topic usually leads to confusion and frustration.  You need to open you own topic.  Provide a fool description of what is or is not occurring.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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