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Too Many Problems to List

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#1 Veo8888


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Posted 25 March 2017 - 06:00 PM

Too Many Problems to List

Dear Community,
Hello, my name is Veo and I am having many problems with my father's windows 7 desktop computer.  I was able to remove/quarantine many viruses and malewares.  Unfortunately, I strongly believe there are still viruses and malwares present.  Here is a short list of the problems I am currently having:
1.  Windows Defender will not update
2.  Windows Update will not update
3.  Malwarebytes (the latest version) cannot connect to the service
4.  I am having trouble removing Mindspark browser hijacks
5.  The Windows Security Center service can't be started
My apologies for violating the "one problem per post" guideline, but I am at a loss as where to start cleaning up this windows 7 desktop computer.  If someone (with a lot of patience) from the Community could help and guide me through these problems I would be grateful.  Thanks in advance!
PS - The old windows 7 desktop in question does have an antivirus called "WEBROOT" installed.  But I feel it is close to useless as it has not stopped many viruses and malewares.  However, WEBROOT is still currently on.

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#2 buddy215


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Posted 26 March 2017 - 07:04 AM

You should start a new topic in the malware removal forum using the instructions below. Once the computer is cleaned of malware then

any remaining issues can be addressed in the relevant forum....perhaps Windows 7 forum. But get rid of the malware/ adware before doing that. 


Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.


DO NOT bump your new topic. Wait for a response from one of the Team Members.

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