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Internet data usage question


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#1 jjjgk8137

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Posted 25 March 2017 - 05:23 PM

Hello all,

 

First post ever. I am confused - please help.

 

Yesterday at 3pm I got my internet up and running at my new house. For the first time ever I went with cable internet vs. DSL. My new neighborhood is not well equipped for DSL and I would have only received 12mbps speed. With my cable company I can get over 150 mbps speed. As part of our account we are allowed up to 500GB of data per month. After reading a few things it seemed like this was plenty for our house. Fast forward to today and I went on my cable company's website to set-up my online account. To my shock I had used 14% (71GB) of my data in a half a day! Here is some background:

 

* I use the internet & wifi to stream netflix, slingtv, etc, browse email and facebook on phone and watch the occasional youtube video.

* My wife uses it to browse Facebook and watch streaming tv with myself.

* My son and daughter use it to watch netflix & youtube and occasionally online game.

 

The only thing I can think of is that with the 170+mbps speed netflix and slingtv were defaulting to ultraHD picture and me and my kids may have fell asleep with Netflix on. My son also bought Call of Duty Infinite Warfare and installed it onto his xbox one. I have already set Netflix and Sling to default to Medium Quality instead of Highest quality as a preventative step.

 

My question - Is that even possible to use 71gb of internet data in 1/2 day or should I call my cable company as see if that was some first time thing. If thats the case I am going hit my max allowance within the first week of the month. Any thoughts or suggestions? 

 

Thanks for taking the time to ready this :) 

 



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#2 britechguy

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Posted 25 March 2017 - 06:33 PM

71 GB in a day is almost impossible to believe unless your Ultra HD streaming theory might be correct.

 

I'd call the ISP just because to see if they can test the line and monitor what's going on.

 

By the way, you could also ask about why there is a 500 GB limit.  I have never had either DSL nor cable internet service where there were any data caps.  This strikes me as incredibly odd.  Wireless internet features data caps as a matter of course (or did until the latest set of "data wars" that are still ongoing) but wired never did.


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#3 Animal

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Posted 25 March 2017 - 07:42 PM

Just from someone who has been dealing with data caps. Comcast imposed theirs last year. There are others but Cable One and Cox are two more who do it off the top of my head.

http://www.theverge.com/2016/10/6/13192832/comcast-xfinity-home-internet-data-caps-one-terabyte

https://www.dslreports.com/shownews/CableONE-Claims-It-bHasb-To-Cap-Usage-Or-Users-Will-Leave-137829

http://www.theverge.com/2017/1/24/14375232/cox-communications-home-internet-data-cap-broadband-fcc

But I agree you need to have the capacity used in such a short time looked into. Something is not right or you don't have all the information to explain why it's that high.

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