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0x00AEM001489 Microsoft Tech Support/Requested Resource is in use errors


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#1 hisdudeness47

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Posted 25 March 2017 - 04:24 PM

Hey there, I seem to be infected with some nasty malware. I have several issues and perhaps they are related. First, I am completely shut out of normal mode, as I get a fake BSOD with a 0x00AEM001489 error citing suspicious activity and asking for my key. Then, in safe mode, I cannot run any anti-malware or cleaner programs (malwarebytes, adwcleaner, hitmanpro, Zemana, CCleaner) or Windows Defender. I'm running Windows 10 Home and I'm at a loss for what to do next. I generated a couple FRST64 logs to maybe help some of you troubleshooters out there. Any help is greatly appreciated. I'm a grad student and I need my computer ASAP! Thanks!

Attached Files


Edited by hisdudeness47, 25 March 2017 - 06:38 PM.


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#2 nasdaq

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Posted 26 March 2017 - 12:42 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Remove this program in bold via the Control Panel > Programs > Programs and Features.
Ace Stream Media 3.1.11 (HKU\S-1-5-21-1927058377-991291500-1364230272-1001\...\AceStream) (Version: 3.1.11 - Ace Stream Media) <==== ATTENTION



Download the attached Fixlist.txt to your Desktop.
The file and the FRSt64 program must be parked on the Desktop.

Run FRST64 and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Can you now boot the computer in Normal Mode?

Please let me know what other problems persists with this computer.

Wait for me to review the log before doing anything.

Attached Files



#3 nasdaq

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Posted 01 April 2017 - 07:58 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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