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Copy & Paste inoperable


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#1 Alan in Toledo

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Posted 25 March 2017 - 10:39 AM

My wife's all-in-one (Dell Inspiron One 2330) running Win10/64 with Webroot SecureAnywhere has lost the ability to cut and paste -- whether via menu choices or Ctrl-C & Ctrl-V.

 

I've researched it and (unsuccessfully) tried a number of things.

 

Any suggestions?

 

BTW, I'm now located in Sarasota.



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#2 britechguy

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Posted 25 March 2017 - 11:00 AM

Have you tried booting into Safe Mode or doing a Clean Boot and seeing if the problem persists?

 

I would try that, in that order, and report back.  If Safe Mode fixes it then don't bother with a Clean Boot, as setting one up and undoing it is tedious (at least to me).


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#3 dc3

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Posted 25 March 2017 - 11:12 AM

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

This needs to be run using an Administrator account.  

You should not do anything else with the computer while this scan is running.  Do not stop the scan as this can damage Windows files.

You will need to open the Command Prompt to run the sfc /scannow.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key.   A menu will open with the option Command Prompt (Admin), click on this.  This will open the Command Prompt.

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.

You will see an image similar to the one below.

command%20prompt%20w8_zpsxjmewau9.png

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log, reopen the Elevated Command Prompt using the Windows key windowskey_zps092d5c75.png and the X key method outlined in the instructions above.

When the Elevated Command Prompt opens copy and paste the following in the Command Prompt, then press Enter.  

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"

This will place a new icon on the desktop titled sfcdetails.  Click/tap on this to open the log, copy and paste it in your topic.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.



 


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#4 zainmax

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Posted 25 March 2017 - 11:52 AM

Usually this happens if You have some software, where is enabled Clipboard automatic cleaning. It is most probably some of RAM optimizer which does that work.

Sometimes does that  some third-party antivirus and anti malware programs as well.



#5 Alan in Toledo

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Posted 25 March 2017 - 02:43 PM

Here's the scannow log (hope it's correct as I had to type it as copy & paste don't work)

 

https://www.dropbox.com/s/wv16yzy1efvtr4j/CBS.log?dl

 

BTW, my wife now reports that Ctrl-F and Ctrl-P don't work either.


Edited by Alan in Toledo, 25 March 2017 - 02:52 PM.


#6 britechguy

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Posted 25 March 2017 - 03:17 PM

If the SFC did not come back clean (and I didn't feel like wading through the log - it should have told you at the end of running whether there were errors found and/or corrected) it would be very wise to pick up on these instructions at the DISM part:

---------------------------------

Fixing “Weird Issues” under Windows 8 or Windows 10 Using the System File Checker (SFC) and Deployment Imaging Servicing and Management (DISM)

If you are having "weird problems" with any Windows system, the first thing you should do is to run the System File Checker (SFC).  Open a Command Prompt window using the "Run as Administrator" option.  The easiest way to do this is to hit the Windows Key, immediately enter the text “Command Prompt” and getting the Command Prompt desktop app returned as the first item.  Gain focus on it and bring up the context menu either via right click or hitting the menu/applications key [if your machine has one] or Shift+F10 if it does not then selecting “Run as administrator” from the context menu that appears.  Once that elevated command prompt window is opened, enter:

SFC /scannow

When it's finished look at its output to see if it found any corrupt files and whether it was able to fix them.

If SFC reports that it was unable to fix something, on Windows 8 and Windows 10 systems it's also worth running the following command, also in a Command Prompt window that's been opened with "Run as Adminstrator":

DISM /Online /Cleanup-Image /RestoreHealth

DISM should be able to fix errors that SFC may not be able to fix.  If you wish to be really thorough, after running DISM, and presuming it reports that all has been fixed, shutdown and restart your machine and run SFC one final time.  The SFC result should be clean.

---------------------------------

 

My gut tells me that this is far more likely to be the result of something having gone wrong with your security suite, but it's a simple matter to run DISM and see what it comes back with and report back.

 

This has got to be attacked either from the operating system side first (which is what's happening here) or the applications side (which comes next if the OS diagnostics and repairs work and come back clean and you still have the problem).


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#7 Alan in Toledo

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Posted 25 March 2017 - 05:09 PM

SFC was clean after DISM but Ctrl key combinations continue to be non-functional.

 

Annoying! Especially as the software setup is virtually the same on my wife's PC as my desktop and laptop.

 

BTW, I like (and agree with) Brian's Asimov quote.

 

Any further suggestions?



#8 bwv848

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Posted 25 March 2017 - 06:20 PM

FYI, Webroot software has been known to conflict with copy/paste. I'd try uninstalling it.

Regards,
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#9 britechguy

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Posted 25 March 2017 - 06:22 PM

Have you tried my original suggestion, which is a safe mode boot to see if they work in safe mode?  If they do, then I'd try a Clean Boot which then tells you whether you have some outside program triggering this issue, which you could.

 

If that turns up nothing useful then my first suggestion would be a Windows 10 reset using the "keep my files" option.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#10 Alan in Toledo

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Posted 25 March 2017 - 06:29 PM

Did try safe mode first (before SFC). No go. Will try Clean Boot next.

 

I assume a Win10 reset means apps will need to be reinstalled. Correct?



#11 britechguy

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Posted 25 March 2017 - 06:36 PM

Alan,

 

        The answer to your question on Reset is "yes and no."

 

        Using the Reset feature of Windows 10 does cause a fresh copy of the OS to be installed, but you don't have to download media to do it, it's a part of the built-in process.  You'll find it under the Update & Security settings, Recovery pane.

 

         You should do a bit of reading on the "keep my files" feature on Reset.  While it keeps all of your data files and user accounts you may still have to reinstall apps and programs that you've loaded on the machine that aren't from Microsoft or even that are but aren't a part of "out of the box" Windows 10.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#12 Alan in Toledo

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Posted 26 March 2017 - 08:51 AM

Bleepin' Owl, pretty sure Webroot is not the cause as I currently use it on my desktop & laptop with no issues and have used it problem-free on other PCs in the past.


Edited by Alan in Toledo, 26 March 2017 - 08:54 AM.


#13 opera

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Posted 26 March 2017 - 09:07 AM

!0 pages of posts for copy and paste not working in Windows 10

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-files/cutcopypaste-doesnt-work-windows-10/73c6d715-456e-423d-bbd0-83b9c19c1de1



#14 JohnC_21

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Posted 26 March 2017 - 09:21 AM

Open a command prompt. Right click on the menu bar and select Properties. Under the Options tab make sure the Enable Ctrl key shortcut box is checked. I am not sure this box still exists as I don't use Windows 10 and it may have changed on the new build.

 

Command_Prompt_Experimental_Features_Win

 

Another key combo to try: Ctrl + Insert to Copy and Shift + Insert to Paste


Edited by JohnC_21, 26 March 2017 - 09:56 AM.


#15 britechguy

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Posted 26 March 2017 - 09:54 AM

 

It is more than a little iffy to use threads dealing with the initial releases of Windows 10 when talking about the current product.   And I say that having been a "Windows Insider" way back when and having run Windows 10 on the machine I'm typing from since the first day it was available.  There were lots of growing pains that are now long gone.

 

I bring this up only because as Windows 10 continues marching on one has to be somewhat careful about paying attention to the dates on information as a lot of it has gone obsolete, and quickly.

 

John_C21:  That dialog still exists.  Mine doesn't have the QuickEdit Mode checkbox checked, but does have the Enable Ctrl key shortcuts checkbox checked.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 





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