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Just bought a new gaming computer, need help!


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7 replies to this topic

#1 PrinceVegeta

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Posted 25 March 2017 - 05:48 AM

Hey guys, I just bought a new computer with a good graphics card and at first when I bought it, the games were running smooth and a lot better, but overtime like within a month or 2 the same games start getting a lot of fps drops etc, I just want to figure out if my computer is running good, and if there are any programs I should use to try and figure out the issues (If any) and make it run games smoother again, and want to know how I can fix the lag issues because I know people that have a graphics card just like mine or even  less and can run the games smoother and better, which sucks >.< Anyone able to help ? Please and Thank you



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#2 PrinceVegeta

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Posted 26 March 2017 - 04:20 AM

Anyone able help?



#3 nasdaq

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Posted 26 March 2017 - 07:27 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Please download Malwarebytes Anti-Malware from here
  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.

Let me know what problems persists.
==============================

#4 PrinceVegeta

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Posted 26 March 2017 - 08:44 AM

Ok so this is the first 2 logfiles you requested, please let me know if Im missing anything. And I'm not sure if there was supposed to be more than 1, but i'll post them all. xD

- So there was 5 logs I think for the ADwcleaner?

And than I got 2 more logfiles after I did the FRST (After computer restart from doing ADwcleaner) : FRST and Addition.

 

 

So in total I got 7 logfiles, anything that Im missing or would you would like for me to update? Thank you :)

Attached Files



#5 PrinceVegeta

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Posted 26 March 2017 - 08:46 AM

Also if you wanted to know the name of the game/link incase maybe you could figure out why its lagging or why its not working as good or certain settings I may have to mess around with for it, this is the website link for the game : https://www.blackdesertonline.com/



#6 nasdaq

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Posted 26 March 2017 - 01:01 PM

ATTENTION: System Restore is disabled
Turn System Restore On for Drives in Windows 10
http://www.tenforums.com/tutorials/4533-system-protection-turn-off-drives-windows-10-a.html
===

If not already done please Download and run the Malwarebytes program I have previously suggested.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.


Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
ShellIconOverlayIdentifiers: [00avg] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
GroupPolicy: Restriction <======= ATTENTION
BHO: No Name -> {95B7759C-8C7F-4BF1-B163-73684A933233} -> No File
FF Plugin HKU\S-1-5-21-1586560344-763440702-4124504582-1001: thehappycloud.com/HappyCloudPlugin -> C:\ProgramData\HappyCloud\Application\npHappyCloudPlugin.dll [No File]
R2 ibtsiva; %SystemRoot%\system32\ibtsiva [X]
U0 aswVmm; no ImagePath

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Download to your Desktop the Junkware Removal Tool Download from this link.
http://www.bleepingcomputer.com/download/junkware-removal-tool/

Shutdown your antivirus to avoid any conflicts.
Right click the icon - disable for say 20 mins.
Right-mouse click JRT.exe and select Run as administrator (If using XP just double click on the icon to run it.)
The tool will open and start scanning your system.
Please be patient as this can take a while to complete.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.
======

Please post the logs let me know what problem persists with this computer.

#7 PrinceVegeta

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Posted 26 March 2017 - 01:53 PM

Okay so Im pretty sure I did both of what you told me to do correctly, here are both the files you requested. Thank you again for the help!

 

The FRST logfile and the JRT logfile


Oops, I posted the wrong FRST logfile, heres the correct one. Sorry about that!

Attached Files



#8 nasdaq

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Posted 27 March 2017 - 07:20 AM

Both of the FRST logs you submitted are the same.

Ran by Dhillon (administrator) on DHILLON (26-03-2017 06:40:28)


If you still have problems please delete the FRST log(s) run the Farbar tool and post a fresh log.

Let me know what problem persists.




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