Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

"The Requested Resource is in Use"


  • This topic is locked This topic is locked
26 replies to this topic

#1 magicmq

magicmq

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:06:20 AM

Posted 25 March 2017 - 01:20 AM

Hello,

 

My computer has recently been infected with a virus. I attempted to run an executable file earlier, and BitDefender attempted to quarantine it. About two minutes after I ran the file and BitDefender notified me that a threat was quarantined, my computer blue-screened.

 

After rebooting, BitDefender and several other programs (system restore, and CCleaner, among others) would not open. If I try to open these programs, I receive a "The Requested Resource is in Use" error.

 

I have tried several things/guides that I've found here and elsewhere on the web. The following executable files will not run thanks to the "requested resource" error I receive: MalwareBytes, MalwareBytes Anti-rootkit, rkill (does not work sometimes, though does not detect any processes), AdwCleaner, and a few others.

 

I managed to trace some processes under the name "winvmx.exe" to a folder in my AppData/Local directory. I used a USB bootable drive with Linux installed to delete that folder, but the errors still show when I try to open programs.

 

I have run Farbar recovery scan tool and have attached the logs.

 

Any help is greatly appreciated.

Attached Files



BC AdBot (Login to Remove)

 


#2 magicmq

magicmq
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:06:20 AM

Posted 25 March 2017 - 01:24 AM

I am also currently running RogueKiller. Will post results when complete.



#3 B-boy/StyLe/

B-boy/StyLe/

    Bleepin' Freestyler


  • Malware Response Team
  • 8,307 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Bulgaria
  • Local time:02:20 PM

Posted 25 March 2017 - 06:18 AM

Hello! Welcome to BleepingComputer Forums! :welcome:
My name is Georgi and and I will be helping you with your computer problems.

Before we begin, please note the following:

  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

 

 

Let me see the logs and will reply back.

 

 

Regards,

Georgi


cXfZ4wS.png


#4 B-boy/StyLe/

B-boy/StyLe/

    Bleepin' Freestyler


  • Malware Response Team
  • 8,307 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Bulgaria
  • Local time:02:20 PM

Posted 25 March 2017 - 10:31 AM

Hi,

 

 

Please download the following file => Attached File  fixlist.txt   2.96KB   45 downloads and save it to the Desktop.

Copy FRST64.exe to youe Desktop as well.

NOTE. It's important that both files, FRST64.exe and fixlist.txt are in the same location or the fix will not work.

 

Restart the computer in Safe Mode. See here how to do this

Run FRST64.exe and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please restart your computer in Normal Mode and post back the log file in your next reply.

This script was written specifically for you, for use on that particular machine.

 

Let me know how are things after the fix above.

 

 

Regards,

Georgi


Edited by B-boy/StyLe/, 25 March 2017 - 10:43 AM.
typo.

cXfZ4wS.png


#5 magicmq

magicmq
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:06:20 AM

Posted 25 March 2017 - 11:02 AM

Okay, I ran FRST64.exe and clicked Fix and it used the fixlog.txt you pasted, as instructed. The Fixlog.txt is attached to this post.

 

I am still receiving "The Requested Resource is in Use" when I attempt to open certain programs. My antivirus also is not starting.

Attached Files



#6 B-boy/StyLe/

B-boy/StyLe/

    Bleepin' Freestyler


  • Malware Response Team
  • 8,307 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Bulgaria
  • Local time:02:20 PM

Posted 25 March 2017 - 01:44 PM

Hi,

 

It seems they updated the malware since Safe Mode is no longer an option. :)

We will use a different approach to deal with it.

 

 

We will need to run this fix in the Recovery Environment. You will need a USB Flash drive.

Please copy the fixlist.txt from my previous post to your USB flash drive.

 

Next please download Farbar Recovery Scan Tool and save it to your USB flash drive.

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

  • Plug the flash drive into the infected PC.
  • If you are using Vista or Windows 7 enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

 

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html


To enter System Recovery Options by using Windows installation disc:

 

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt

Select Command Prompt

Once in the Command Prompt:

  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press the Fix button.
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

Restart the computer. Please copy and paste its contents in your next reply.

 

Regards,

Georgi


cXfZ4wS.png


#7 magicmq

magicmq
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:06:20 AM

Posted 25 March 2017 - 01:54 PM

Okay, I will do this when I get home (in about 5 min) and post the results as soon as it finishes.

#8 B-boy/StyLe/

B-boy/StyLe/

    Bleepin' Freestyler


  • Malware Response Team
  • 8,307 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Bulgaria
  • Local time:02:20 PM

Posted 25 March 2017 - 01:57 PM

No worries and thanks for keeping me posted. :)

 

 

Regards,

Georgi


cXfZ4wS.png


#9 magicmq

magicmq
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:06:20 AM

Posted 25 March 2017 - 02:20 PM

Okay, the tool is running now, but it seems to be taking a lot longer than it did the last time when I ran it in safe mode. Is this normal?

#10 magicmq

magicmq
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:06:20 AM

Posted 25 March 2017 - 02:48 PM

Here is the Fixlog.txt from running FRST64.exe in recovery mode. The issue is still not fixed.

Attached Files


Edited by magicmq, 25 March 2017 - 03:05 PM.


#11 B-boy/StyLe/

B-boy/StyLe/

    Bleepin' Freestyler


  • Malware Response Team
  • 8,307 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Bulgaria
  • Local time:02:20 PM

Posted 25 March 2017 - 03:56 PM

Yeah because the script didn't complete and I can see why.

 

Please use the following fixlist.txt => Attached File  fixlist.txt   738bytes   10 downloads instead and run the fix again in Recovery Environment

 

Post the results in your next reply.

 

 

Regards,

Georgi


cXfZ4wS.png


#12 magicmq

magicmq
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:06:20 AM

Posted 25 March 2017 - 04:14 PM

Alright, that has seemed to resolve the issue of programs not being able to start because of the error I was receiving.

 

BitDefender has now started when I logged onto windows, and other services are now able to be started.

 

The Fixlog.txt has been attached to this reply.

Attached Files



#13 B-boy/StyLe/

B-boy/StyLe/

    Bleepin' Freestyler


  • Malware Response Team
  • 8,307 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Bulgaria
  • Local time:02:20 PM

Posted 25 March 2017 - 04:23 PM

Hi,

 

That's great news! :)

 

Can you please zip the C:\FRST\Quarantine folder and upload it here => https://www.bleepingcomputer.com/submit-malware.php?channel=122

 

Next please run a new scan with FRST from Normal Mode and post or attach both logs (FRST.txt and Addition.txt) in your next reply.

 

Thanks!

 

 

Regards,

Georgi


cXfZ4wS.png


#14 magicmq

magicmq
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:06:20 AM

Posted 25 March 2017 - 04:40 PM

Okay, here are the new logs generated by FRST.

Attached Files



#15 B-boy/StyLe/

B-boy/StyLe/

    Bleepin' Freestyler


  • Malware Response Team
  • 8,307 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Bulgaria
  • Local time:02:20 PM

Posted 25 March 2017 - 05:40 PM

Hi,

 

Please run the following fixlist in Recovery Environment => Attached File  fixlist.txt   932bytes   8 downloads and post back the results in your next reply.

 

Also please rerun FRST in Normal Mode and attach both logs in your next reply.

 

Thanks!

 

 

Regards,

Georgi


cXfZ4wS.png





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users