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Virus on my android mobile


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4 replies to this topic

#1 Incapil

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Posted 24 March 2017 - 08:40 PM

Hi

I have a virus on my mobile and it may have written itself to the ROM. Really can't say what or when it happened but I cannot use it at all. I've tried doing resets through the setting menu and through the interface using the power button and the volume button I've also tried through safe mode but no joy. The issue is I get continual pop ups and constant downloads so much so I can't even browse. I can't even use the setup any more because of these issues. The mobile is a Lenovo k3 lemon. If anyone could help with this I'd be so grateful.

Thanks
Ali :-)

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#2 Just_One_Question

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Posted 24 March 2017 - 08:49 PM

1. System restore it once again with the power + volume buttons combination

2. Download & run Malwarebytes

3. If this doesn't help, you might have to flash a custom or your default ROM on your smartphone via a computer

Not sure if this would help, but try it out and if it doesn't, I am sure the people here would help you in further details. Good luck!
:)

#3 elizbethsewell666

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Posted 25 March 2017 - 09:38 AM

1. System restore it once again with the power + volume buttons combination

2. Download & run Malwarebytes

3. If this doesn't help, you might have to flash a custom or your default ROM on your smartphone via a computer

Not sure if this would help, but try it out and if it doesn't, I am sure the people here would help you in further details. Good luck!
:)

Yeah exactly you should try this method I hope this will work for you.



#4 Incapil

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Posted 25 March 2017 - 08:36 PM

1. System restore it once again with the power + volume buttons combination
2. Download & run Malwarebytes
3. If this doesn't help, you might have to flash a custom or your default ROM on your smartphone via a computer
Not sure if this would help, but try it out and if it doesn't, I am sure the people here would help you in further details. Good luck!
:)


I have no idea how to or what is "flash a custom". I am a complete novice when it comes to mobiles.

#5 Just_One_Question

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Posted 25 March 2017 - 08:51 PM

You most probably wouldn't have to do it if you do the first 2 steps, don't worry.

Flashing a ROM is the smartphone equivalent of reinstalling Windows when it gets broken. Only this time instead of Windows, it's Android. Get it? :)

Just do the home screen + volume button thing again. (I think you have to find clear eMMC, or something like that when you do it) and then download & run Malwarebytes from the Google Play Store. :)




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