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Call tech support malware


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#16 Sisokame3

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Posted 25 March 2017 - 11:36 PM

This only took a few minutes to run, too.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.2 (03.10.2017)
Operating System: Windows 10 Home x64
Ran by HP User (Administrator) on Sat 03/25/2017 at 22:29:52.40
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 0




Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 03/25/2017 at 22:32:35.05
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



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#17 Sisokame3

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Posted 26 March 2017 - 02:39 AM

Sophos found no threats.



#18 Broni

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Posted 26 March 2017 - 08:20 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

11. Please, let me know, how your computer is doing.


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#19 Sisokame3

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Posted 27 March 2017 - 04:32 PM

Thank you so much.  I was online Saturday and didn't seem to have an issues.  You seem to have run every imaginable program so I trust that everything is fine - thank you again.  Could you please point me in the direction for information on the best firewall and antivirus for Windows 10.  I don't know if I should buy something or if I can get just as good protection for free.  Thank you so much for all of your time, I really appreciate it.



#20 Broni

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Posted 27 March 2017 - 07:34 PM

Windows 10 build in AV and firewall are perfectly fine.

Good luck and stay safe :)


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#21 Sisokame3

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Posted 28 March 2017 - 12:23 PM

After downloading and running Secunia, it showed that OpenVPN needs to be updated.  I can not find OpenVPN on my computer.  I did not download OpenVPN.  I bought this laptop used and the guy said he just reset it to factory settings.  ???



#22 Broni

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Posted 28 March 2017 - 07:21 PM

Most likely some registry leftover is triggering Secunia.

Just disregard it.


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