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Help with windows not booting/resetting/restoring


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11 replies to this topic

#1 LuvTheSnapper

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Posted 24 March 2017 - 03:36 PM

Hi, I was told to post here, as the other forum could not help me. Here's a link to my issue with pics,etc. Any help would be appreciated.

https://www.bleepingcomputer.com/forums/t/642691/we-couldnt-complete-the-updates-undoing-changes-then-nothing/

Edited by LuvTheSnapper, 24 March 2017 - 03:36 PM.


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#2 JohnC_21

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Posted 24 March 2017 - 04:03 PM

From your other thread the computer is HP. What happens when you tap F11 at boot? Do you get an option to do a factory reset?

 

Look under the heading "Recovery when Windows 10 does not start correctly. This should give a factory reset. All your personal files and programs will be wiped. Do you need any data on the drive?

 

http://support.hp.com/us-en/document/c04758961#AbT3



#3 LuvTheSnapper

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Posted 24 March 2017 - 07:38 PM

Yes, but I have nothing to factory restore to. The disc that came with it is just drivers. There's nothing on the hard drive I need, no. I literally just got it. The only thing there is avg, and windows.

How do I make a recovery disc?

#4 JohnC_21

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Posted 24 March 2017 - 07:56 PM

Was this an upgrade to Windows 10 from a previous OS? In that case you can do a clean install by downloading the Media Creation Tool on another Windows 7 or higher computer. This will let you create a Windows DVD or USB flash drive that will boot and install Windows 10.

 

This step by step is for Windows 8 but the same steps are used for Windows 10. You will delete all existing partitions and then do the install.

 

https://www.lifewire.com/how-to-clean-install-windows-8-or-8-1-2626254

 

Attach the USB flash drive or insert the DVD and tap F9 at boot to select your boot device

 

http://support.hp.com/us-en/document/c03801890



#5 LuvTheSnapper

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Posted 25 March 2017 - 12:02 AM

No, windows 10 came installed. I don't have a disc.

Edited by LuvTheSnapper, 25 March 2017 - 12:06 AM.


#6 JohnC_21

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Posted 25 March 2017 - 07:12 AM

The Media Creation Tool allows you to create a USB flash drive. 



#7 LuvTheSnapper

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Posted 14 April 2017 - 08:50 PM

Sorry, I've been away. So how am I putting windows 10 on the USB stick, if I don't have a copy of windows 10?

Edited by LuvTheSnapper, 14 April 2017 - 08:51 PM.


#8 JohnC_21

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Posted 14 April 2017 - 09:02 PM

When you run the Media Creation Tool I linked to in post #4 it gives the option of creating a WIndows 10 USB flash drive. The Media Creation Tool will install Windows 10 to the flash drive and make it bootable.



#9 LuvTheSnapper

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Posted 15 April 2017 - 01:47 PM

How do i find out what my windows key is if i cant boot into windows? i need the key to reinstall windows 10 right?



#10 JohnC_21

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Posted 15 April 2017 - 02:08 PM

If Windows 10 was previously activated you do not need the key. Microsoft keeps your hardware ID on their servers. Click next when the install asks for a key.

 

If Windows 10 came pre-installed the key is in firmware and will activate once online. 



#11 LuvTheSnapper

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Posted 16 April 2017 - 06:15 PM

It's saying it can't be installed because the volume doesn't have the required space. There's 435gb of free space. What does it want?

Attached Files


Edited by LuvTheSnapper, 16 April 2017 - 06:16 PM.


#12 JohnC_21

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Posted 16 April 2017 - 07:50 PM

You need to delete those two partitions then click next. This essentially wipes your disk and any data you had on it.


Edited by JohnC_21, 16 April 2017 - 07:50 PM.





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