Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD at startup and periodically during use


  • Please log in to reply
1 reply to this topic

#1 Monty13

Monty13

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:04:00 PM

Posted 22 March 2017 - 09:10 PM

Hi, I've been having issues with my Surface Pro 3 for a couple months now. I keep getting BSOD at startup and while i'm using the laptop.  I've restored this laptop twice already and the issue continues. I was able to successfully generate the SysnativeFileCollectionApp.zip but not the PERFMON System Health Report.

 

· OS : Windows 10 x64 (OEM)
· Original OS: Windows 8.1
· Age of system: almost 2 yrs
· Age of OS installation: 03.2017

· CPU: Intel Corei5-4300U CPU @ 1.90GHz - 2.50GHz
· Video Card: Intel HD Graphics
· System Manufacturer: Microsoft
· Exact model number Surface Pro 3

 

Any help would be greatly appreciated!
 

Attached Files



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:04:00 PM

Posted 23 March 2017 - 02:12 PM

I am having eye problems, so review my suggestions carefully.

Ask if you have any questions....

 

Your UEFI/BIOS (version x) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.  For Surface devices, this is a part of checking Windows Update - make sure that you get ALL available updates.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 4 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

There are 4 memory dumps and they have 4 different BSOD error codes.  Most often this is a sign of a hardware/compatibility/low-level driver problem.

As you've restored the system several times, this will tend to help rule out compatibility issues and low-level driver problems - leaving a hardware issue as the most likely cause.

 

Is this device still under warranty?  If so, I would contact Microsoft for repairs:  https://www.microsoft.com/surface/en-us/support/browse/surface-pro-3?category=warranty-service-and-recovery

To further troubleshoot this, here are some free hardware diagnostics that you can try:  http://www.carrona.org.hwdiag.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Mar 22 21:05:35.950 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\032217-9484-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:19 days 12:06:35.576
Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+b9d )
BugCheck 19, {e, ffffc00fb1bca5e0, 48abbb78d9653741, d46ebb7889183741}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 000000000000000e,
Arg2: ffffc00fb1bca5e0
Arg3: 48abbb78d9653741
Arg4: d46ebb7889183741
BUGCHECK_STR:  0x19_e
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x19_e_nt!ExDeferredFreePool
CPUID:        "Intel® Core™ i5-4300U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: 2494
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2494
Overclock Ratio:      1.31263
 
  BIOS Version                  3.11.2050
  BIOS Release Date             11/11/2016
  Manufacturer                  Microsoft Corporation
  Product Name                  Surface Pro 3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar  3 08:58:40.378 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\030317-8609-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:2 days 19:51:16.306
Probably caused by :ntkrnlmp.exe ( nt!HvpMapEntryGetBlockAddress+f )
BugCheck 3B, {c0000005, fffff802080d802f, ffff8c80611e9740, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff802080d802f, Address of the instruction which caused the bugcheck
Arg3: ffff8c80611e9740, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  LogonUI.exe
FAILURE_BUCKET_ID: 0x3B_nt!HvpMapEntryGetBlockAddress
CPUID:        "Intel® Core™ i5-4300U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: 2494
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2494
Overclock Ratio:      1.31263
 
  BIOS Version                  3.11.2050
  BIOS Release Date             11/11/2016
  Manufacturer                  Microsoft Corporation
  Product Name                  Surface Pro 3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Feb 28 13:07:00.652 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\022817-6625-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:3 days 20:31:17.589
Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
BugCheck 139, {3, ffffca80c2c70db0, ffffca80c2c70d08, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffca80c2c70db0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffca80c2c70d08, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
CPUID:        "Intel® Core™ i5-4300U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: 2494
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2494
Overclock Ratio:      1.31263
 
  BIOS Version                  3.11.2050
  BIOS Release Date             11/11/2016
  Manufacturer                  Microsoft Corporation
  Product Name                  Surface Pro 3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Feb 24 09:46:53.811 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\022417-8859-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:0 days 11:25:29.638
Probably caused by :memory_corruption
BugCheck 1A, {403, ffff8b3ffe4f6d80, fc4000002b40a825, ffff8b459ffd7c80}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000000403, The subtype of the bugcheck.
Arg2: ffff8b3ffe4f6d80
Arg3: fc4000002b40a825
Arg4: ffff8b459ffd7c80
BUGCHECK_STR:  0x1a_403
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-4300U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: 2494
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2494
Overclock Ratio:      1.31263
 
  BIOS Version                  3.11.2050
  BIOS Release Date             11/11/2016
  Manufacturer                  Microsoft Corporation
  Product Name                  Surface Pro 3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Mar 22 21:05:35.950 2017 (UTC - 4:00)**************************
TeeDriverx64.sys                  Wed Nov 27 12:56:32 2013 (52963250)
TrueColor.sys                     Tue Jun 17 01:57:42 2014 (539FD8D6)
SurfaceCapacitiveHomeButton.sys   Tue Nov 25 14:47:32 2014 (5474DCD4)
iaLPSSi_GPIO.sys                  Mon Feb  2 04:00:09 2015 (54CF3C99)
iaLPSSi_I2C.sys                   Tue Feb 24 10:52:07 2015 (54EC9E27)
RTKVHD64.sys                      Sun Oct 25 23:00:42 2015 (562D975A)
mrvlpcie8897.sys                  Fri Feb  5 19:15:56 2016 (56B53B3C)
intelppm.sys                      Fri Jul 15 22:10:43 2016 (578997A3)
igdkmd64.sys                      Fri Dec 16 15:48:32 2016 (58545320)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Feb 24 09:46:53.811 2017 (UTC - 4:00)**************************
intelide.sys                      Fri Jul 15 22:29:13 2016 (57899BF9)
MegaSas2i.sys                     Fri Jul 22 17:36:46 2016 (579291EE)


http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
TrueColor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SurfaceCapacitiveHomeButton.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_GPIO.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=mrvlpcie8897.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
MegaSas2i.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

Edited by usasma, 23 March 2017 - 02:14 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users